Krista Hill Cummings
Krista Hill Cummings
Adresse e-mail validée de babson.edu
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The effectiveness of training to improve person perception accuracy: a meta-analysis
D Blanch-Hartigan, SA Andrzejewski, KM Hill
Basic and Applied Social Psychology 34 (6), 483-498, 2012
702012
Shopping under the influence of curiosity: How retailers use mystery to drive purchase motivation
KM Hill, PW Fombelle, NJ Sirianni
Journal of Business Research 69 (3), 1028-1034, 2016
522016
Insights from in-store marketing experiments
J Nordfält, D Grewal, AL Roggeveen, KM Hill
Shopper marketing and the role of in-store marketing, 2014
222014
Insights from in-store marketing experiments
J Nordfält, D Grewal, AL Roggeveen, KM Hill
Shopper marketing and the role of in-store marketing, 2014
222014
Who should apologize when an employee transgresses? Source effects on apology effectiveness
KM Hill, DP Boyd
Journal of Business Ethics 130 (1), 163-170, 2015
172015
Development and evaluation of a patient‐centred measurement tool for surgeons' non‐technical skills
J Yule, K Hill, S Yule
British Journal of Surgery 105 (7), 876-884, 2018
92018
How women's sexual orientation guides accuracy of interpersonal judgements of other women
MA Ruben, KM Hill, JA Hall
Cognition and Emotion 28 (8), 1512-1521, 2014
92014
When are apologies effective? an investigation of the components that Increase an apology's efficacy
KM Hill
Northeastern University, 2013
82013
Physician gender and apologies in clinical interactions
KM Hill, D Blanch-Hartigan
Patient education and counseling 101 (5), 836-842, 2018
72018
12 Training people to be interpersonally accurate
D Blanch-Hartigan, SA Andrzejewski, KM Hill
The social psychology of perceiving others accurately, 253, 2016
72016
The components of a successful CEO apology
KM Hill, DP Boyd
Journal of Business Case Studies (JBCS) 9 (2), 89-96, 2013
62013
ICA: Changing the supermarket business, one screen at a time
K Hill, AL Roggeveen, D Grewal, J Nordfält
Case Study, Babson College, 2014
32014
The Impact of Service Recovery Strategies on Consumer Responses: A Conceptual Model and Meta-Analysis
K Hill, A Roggeveen, D Grewal
ACR North American Advances, 2015
12015
The differential treatment of women during service recovery: How perceived social power affects consumers’ postfailure compensation
KH Cummings, AE Seitchik
Business Horizons, 2020
2020
Tailoring service recovery messages to consumers’ affective states
KH Cummings, JA Yule
European Journal of Marketing, 2020
2020
The academic-industry divide in health communication: A call for increased partnership
D Blanch-Hartigan, J Yule, KH Cummings, V Smith, MS Mast
Patient education and counseling 102 (12), 2330-2334, 2019
2019
Poster: The Influence of Emotional Responses on Service Recovery Efforts
K Hill Cummings
2016
Should I Copy Her? a Meta-Analytic Synthesis of Mimicry Effects
S Andrzejewski, K Hill, D Grewal, N Puccinelli
ACR North American Advances, 2016
2016
Effects of Face and Gaze Direction in Print Advertisements
S AlBaloohsi, M Moeini-Jazani, BM Fennis, M Andéhn, J Hietanen, ...
Advances in Consumer Research 44, 2016
2016
The Influence of Emotional Responses on Service Recovery Efforts
K Hill, J Yule
ACR North American Advances, 2015
2015
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