Asbjørn Følstad
Title
Cited by
Cited by
Year
Living labs for innovation and development of information and communication technology: a literature review
A Følstad
The Electronic Journal for Virtual Organizations and Networks 10 (7), 99-131, 2008
4782008
Why people use chatbots
PB Brandtzaeg, A Følstad
International Conference on Internet Science, 377-392, 2017
2422017
Chatbots and the new world of HCI
A Følstad, PB Brandtzæg
interactions 24 (4), 38-42, 2017
1632017
Improving service quality through customer journey analysis
R Halvorsrud, K Kvale, A Følstad
Journal of service theory and practice 26 (6), 840-867, 2016
1562016
Emerging journalistic verification practices concerning social media
PB Brandtzaeg, M Lüders, J Spangenberg, L Rath-Wiggins, A Følstad
Journalism Practice 10 (3), 323-342, 2016
1542016
Customer journeys: a systematic literature review
A Følstad, K Kvale
Journal of Service Theory and Practice, 2018
1192018
User involvement in e-Government development projects
A Folstad, J Krogstie, L Risan, I Moser
Electronic Government: Concepts, Methodologies, Tools, and Applications, 734-750, 2008
972008
Enjoyment: lessons from Karasek
PB Brandtzæg, A Følstad, J Heim
Funology 2, 331-341, 2018
932018
Enjoyment: lessons from Karasek
PB Brandtzæg, A Følstad, J Heim
Funology, 55-65, 2005
93*2005
Towards a living lab for the development of online community services
A Følstad
The Electronic Journal for Virtual Organizations and Networks 10 (Special …, 2008
872008
Analysis in practical usability evaluation: a survey study
A Følstad, E Law, K Hornbæk
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems …, 2012
812012
Chatbots: changing user needs and motivations
PB Brandtzaeg, A Følstad
Interactions 25 (5), 38-43, 2018
802018
What makes users trust a chatbot for customer service? An exploratory interview study
A Følstad, CB Nordheim, CA Bjørkli
International Conference on Internet Science, 194-208, 2018
662018
How journalists and social media users perceive online fact-checking and verification services
PB Brandtzaeg, A Følstad, MÁ Chaparro Domínguez
Journalism practice 12 (9), 1109-1129, 2018
662018
Trust and distrust in online fact-checking services
PB Brandtzaeg, A Følstad
Communications of the ACM 60 (9), 65-71, 2017
552017
Work-domain experts as evaluators: usability inspection of domain-specific work-support systems
A Følstad
International Journal of Human-Computer Interaction 22 (3), 217-245, 2007
462007
Work-domain knowledge in usability evaluation: Experiences with Cooperative Usability Testing
A Følstad, K Hornbæk
Journal of systems and software 83 (11), 2019-2030, 2010
442010
Understanding human-machine networks: a cross-disciplinary survey
M Tsvetkova, T Yasseri, ET Meyer, JB Pickering, V Engen, P Walland, ...
ACM Computing Surveys (CSUR) 50 (1), 1-35, 2017
402017
Chatbots for social good
A Følstad, PB Brandtzaeg, T Feltwell, ELC Law, M Tscheligi, E Luger
Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing …, 2018
332018
HELP! IS MY CHATBOT FALLING INTO THE UNCANNY VALLEY? AN EMPIRICAL STUDY OF USER EXPERIENCE IN HUMAN-CHATBOT INTERACTION.
M Skjuve, IM Haugstveit, A Følstad, PB Brandtzaeg
Human Technology 15 (1), 2019
322019
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