| Employee involvement in ideation and healthcare service innovation quality Y Mu, B Bossink, T Vinig The Service Industries Journal 38 (1-2), 67-86, 2018 | 42 | 2018 |
| Service innovation quality in healthcare: service innovativeness and organisational renewal as driving forces Y Mu, B Bossink, T Vinig Total quality management & business excellence 30 (11-12), 1219-1234, 2019 | 16 | 2019 |
| Passionately attached or properly matched? The effect of self-congruence on grocery store loyalty H Liu, Y Mu, X Fu, Y Liu British Food Journal 124 (11), 4054-4071, 2022 | 6 | 2022 |
| Managing service innovations at online travel agencies: evidence from China Y Mu, B Bossink, T Vinig, S You Journal of Hospitality and Tourism Technology 12 (3), 533-547, 2021 | 6 | 2021 |
| Management of Service Innovation Quality Y Mu | 5 | 2019 |
| Developing a classification scheme of service innovation: Synthesizing degree and type of change in service innovation Y Mu, B Bossink, T Vinig Annals of Tourism Research 95, 103411, 2022 | 1 | 2022 |
| A typology of service innovation based on five dimensions of service innovativeness Y Mu, B Bossink, T Vinig ISPIM Conference 2017, 2017 | 1 | 2017 |
| Novelty and success of healthcare service innovation: A comparison between China and the Netherlands Y Mu, R Wang, Y Huang University of South Florida (USF) M3 Publishing 5 (2021), 60, 2021 | | 2021 |
| Service Innovation Quality in Healthcare: Improving heakthcare organizations service innovation quality through service innovativeness and organizational renewal Y Mu, BAG Bossink, T Vinig R&D Management Conference, 2016 | | 2016 |
| Research on the Influence of Specialized Department on Enterprises' Management Ability of Service Innovation. S You, M Xu, Y Mu, H Cai International Journal of Simulation--Systems, Science & Technology 16, 2015 | | 2015 |
| Function and operation mechanism of specialized department of service innovation: The case of China S You, Y Mu, M Xu 2013 10th International Conference on Service Systems and Service Management …, 2013 | | 2013 |
| Evolution of Specialized Department for Service Innovation: A Case Study of Ctrip S You, Y Mu, M Xu Service Sciences (IJCSS), 2012 International Joint Conference on, 258-260, 2012 | | 2012 |
