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Andrew S. Gallan
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Année
Transformative service research: An agenda for the future
L Anderson, AL Ostrom, C Corus, RP Fisk, AS Gallan, M Giraldo, ...
Journal of Business Research 66 (8), 1203-1210, 2013
10572013
Customer experience challenges: bringing together digital, physical and social realms
RN Bolton, JR McColl-Kennedy, L Cheung, A Gallan, C Orsingher, ...
Journal of service management 29 (5), 776-808, 2018
9152018
An expanded and strategic view of discontinuous innovations: deploying a service-dominant logic
S Michel, SW Brown, AS Gallan
Journal of the academy of marketing science 36, 54-66, 2008
5082008
Customer positivity and participation in services: an empirical test in a health care context
AS Gallan, CB Jarvis, SW Brown, MJ Bitner
Journal of the academy of marketing science 41, 338-356, 2013
4022013
Service-logic innovations: how to innovate customers, not products
S Michel, SW Brown, AS Gallan
California management review 50 (3), 49-65, 2008
3592008
Evaluation and measurement of patient experience
SL LaVela, A Gallan
Patient Experience Journal 1 (1), 28-36, 2014
3522014
Conceptualisation and aspirations of transformative service research
M Rosenbaum, C Corus, A Ostrom, L Anderson, R Fisk, A Gallan, ...
Journal of Research for Consumers, 2011
3312011
Transformative service networks: cocreated value as well-being
HG Black, AS Gallan
The Service Industries Journal 35 (15-16), 826-845, 2015
1482015
How do you feel today? Managing patient emotions during health care experiences to enhance well-being
JR McColl-Kennedy, TS Danaher, AS Gallan, C Orsingher, L Lervik-Olsen, ...
Journal of business research 79, 247-259, 2017
1332017
Service research in health care: Positively impacting lives
TS Danaher, AS Gallan
Journal of Service Research 19 (4), 433-437, 2016
1262016
Transforming community well-being through patients' lived experiences
AS Gallan, JR McColl-Kennedy, T Barakshina, B Figueiredo, JG Jefferies, ...
Journal of Business Research 100, 376-391, 2019
712019
The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions
F Hachem, J Canar, F Fullam MA, AS Gallan PhD, S Hohmann, ...
Patient Experience Journal 1 (2), 71-77, 2014
602014
Examining career development programs for the sales force
DW Jackson Jr, T Hollmann, AS Gallan
Journal of Business & Industrial Marketing 21 (5), 291-299, 2006
382006
Factors that influence physicians' prescribing of pharmaceuticals: a literature review
AS Gallan
Journal of Pharmaceutical Marketing & Management 16 (4), 3-46, 2004
302004
Whose Experience is it Anyway? Toward a Constructive Engagement of Tensions in Patient-Centered Health Care
AS Timothy J. Vogus, Andrew S. Gallan, Cheryl Rathert, Dahlia El-Manstrly
Journal of Service Management, 2020
282020
Transformative Hospitality Services: A Conceptualization and Development of Organizational Dimensions
YZ Andrew S. Gallan, Sertan Kabadayi, Faizan Ali, Anu Helkkula, Laurie Wu
Journal of Business Research 134 (2021), 171-183, 2021
262021
A comparison and expansion of the bases used for evaluating salespeople's performance
DW Jackson Jr, JL Schlacter, CM Bridges, AS Gallan
Journal of Marketing Theory and Practice 18 (4), 395-406, 2010
252010
Healing the digital divide with digital inclusion: enabling human capabilities
RP Fisk, AS Gallan, AM Joubert, J Beekhuyzen, L Cheung, ...
Journal of Service Research 26 (4), 542-559, 2023
212023
Perfect ratings with negative comments: Learning from contradictory patient survey responses
AS Gallan, M Girju, R Girju
Patient Experience Journal 4 (3), 15-28, 2017
182017
Beyond HCAHPS: Analysis of patients’ comments provides an expanded view of their hospital experiences
AS Gallan, R Niraj, A Singh
Patient Experience Journal 9 (1), 159-168, 2022
82022
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