| Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet Z Xiang, VP Magnini, DR Fesenmaier Journal of retailing and consumer services 22, 244-249, 2015 | 976 | 2015 |
| The service recovery paradox: justifiable theory or smoldering myth? VP Magnini, JB Ford, EP Markowski, ED Honeycutt Journal of Services Marketing 21 (3), 213-225, 2007 | 372 | 2007 |
| Understanding customer delight: An application of travel blog analysis VP Magnini, JC Crotts, A Zehrer Journal of Travel Research 50 (5), 535-545, 2011 | 344 | 2011 |
| The perceived usefulness of blog postings: An extension of the expectancy-disconfirmation paradigm A Zehrer, JC Crotts, VP Magnini Tourism management 32 (1), 106-113, 2011 | 335 | 2011 |
| Recovery voice and satisfaction after service failure: an experimental investigation of mediating and moderating factors K Karande, VP Magnini, L Tam Journal of Service Research 10 (2), 187-203, 2007 | 296 | 2007 |
| Factors affecting customer satisfaction in responses to negative online hotel reviews: The impact of empathy, paraphrasing, and speed H Min, Y Lim, VP Magnini Cornell Hospitality Quarterly 56 (2), 223-231, 2015 | 263 | 2015 |
| The effects of customers’ perceptions of brand personality in casual theme restaurants D Kim, VP Magnini, M Singal International journal of hospitality management 30 (2), 448-458, 2011 | 214 | 2011 |
| Data mining for hotel firms: Use and limitations VP Magnini, ED Honeycutt Jr, SK Hodge Cornell Hotel and Restaurant Administration Quarterly 44 (2), 94-105, 2003 | 175 | 2003 |
| Is Surprise Essential? JC Crotts, VP Magnini Annals of Tourism Research 38 (2), 719-722, 2011 | 171 | 2011 |
| Social media picture posting and souvenir purchasing behavior: Some initial findings BB Boley, VP Magnini, TL Tuten Tourism Management 37, 27-30, 2013 | 165 | 2013 |
| A holistic approach to expatriate success AB Avril, VP Magnini International Journal of Contemporary Hospitality Management 19 (1), 53-64, 2007 | 161 | 2007 |
| Gender differences on job satisfaction of the five‐star hotel employees: The case of the Turkish hotel industry D Kara, M Uysal, VP Magnini International Journal of Contemporary Hospitality Management 24 (7), 1047-1065, 2012 | 155 | 2012 |
| Accounting for customer satisfaction in measuring hotel efficiency: Evidence from the US hotel industry AG Assaf, V Magnini International Journal of Hospitality Management 31 (3), 642-647, 2012 | 154 | 2012 |
| Understanding and reducing work-family conflict in the hospitality industry VP Magnini Journal of Human Resources in Hospitality & Tourism 8 (2), 119-136, 2009 | 129 | 2009 |
| Service failure recovery in China VP Magnini, JB Ford International Journal of Contemporary Hospitality Management 16 (5), 279-286, 2004 | 124 | 2004 |
| The psychological effects of music: Implications for hotel firms VP Magnini, EE Parker Journal of Vacation marketing 15 (1), 53-62, 2009 | 123 | 2009 |
| The influences of restaurant menu font style, background color, and physical weight on consumers’ perceptions VP Magnini, S Kim International Journal of Hospitality Management 53, 42-48, 2016 | 120 | 2016 |
| Employee satisfaction with schedule flexibility: Psychological antecedents and consequences within the workplace G Lee, VP Magnini, BCP Kim International Journal of Hospitality Management 30 (1), 22-30, 2011 | 118 | 2011 |
| Understanding the use of celebrity endorsers for hospitality firms VP Magnini, ED Honeycutt, AM Cross Journal of Vacation Marketing 14 (1), 57-69, 2008 | 115 | 2008 |
| Application of construal-level theory to promotional strategies in the hotel industry J Kim, PBC Kim, JE Kim, VP Magnini Journal of Travel Research 55 (3), 340-352, 2016 | 111 | 2016 |
