Ger Koole

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Rob van der MeiCWI and Vrije Universiteit AmsterdamVerified email at cwi.nl
Oualid JouiniCentraleSupélec, Université Paris SaclayVerified email at centralesupelec.fr
Sandjai BhulaiVrije Universiteit AmsterdamVerified email at vu.nl
Avishai MandelbaumProfessor of Service Engineering, Operations Research, StatisticsVerified email at technion.ac.il
Eitan AltmanSenior Researchers at INRIA, Sophia-Antipolis, FranceVerified email at inria.fr
Arie HordijkLeiden UniversityVerified email at xs4all.nl
Rene BekkerVrije Universiteit AmsterdamVerified email at vu.nl
Philippe NainInriaVerified email at inria.fr
Benjamin LegrosSKEMAVerified email at centraliens.net
Tania JimenezAvignon UniversityVerified email at univ-avignon.fr
Onno BoxmaProfessor of Stochastic Operations Research. Eindhoven University of TechnologyVerified email at tue.nl
Rhonda L. RIGHTERRon Wolff Professor of Industrial Engineering and Operations ResearchVerified email at berkeley.edu
Dennis MoekeHAN University of Applied SciencesVerified email at han.nl
Alwin HaenselHaensel AMSVerified email at haensel-ams.com
Bo Friis NielsenVerified email at imm.dtu.dk
Karim GhanesLaboratoire Génie Industriel, Ecole Centrale ParisVerified email at heyaxel.com
Sihan DingCentrum Wiskunde & InformaticaVerified email at cwi.nl
Bert ZwartCWI Amsterdam and Eindhoven University of TechnologyVerified email at cwi.nl
Søren AsmussenProfessor at Department of Mathematics, Aarhus UniversityVerified email at imf.au.dk
Zied JemaiProfesseur associéVerified email at ecp.fr

Ger Koole

Vrije Universiteit Amsterdam

Verified email at vu.nl - Homepage

operations research service operations management applied probability business analytics


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Telephone call centers: Tutorial, review, and research prospects N Gans, G Koole, A Mandelbaum Manufacturing & Service Operations Management 5 (2), 79-141, 2003	2192	2003
The message delay in mobile ad hoc networks R Groenevelt, P Nain, G Koole Performance Evaluation 62 (1-4), 210-228, 2005	787	2005
Queueing models of call centers: An introduction G Koole, A Mandelbaum Annals of Operations Research 113, 41-59, 2002	583	2002
Optimal outpatient appointment scheduling GC Kaandorp, G Koole Health care management science 10, 217-229, 2007	439	2007
Marked point processes as limits of Markovian arrival streams S Asmussen, G Koole Journal of Applied Probability 30, 365-372, 1993	315	1993
An overview of routing and staffing algorithms in multi-skill customer contact centers G Koole, A Pot Manuscript, 2006	269	2006
Managing uncertainty in call centres using Poisson mixtures G Jongbloed, G Koole Applied Stochastic Models in Business and Industry 17 (4), 307-318, 2001	267	2001
Modeling the emergency cardiac in-patient flow: an application of queuing theory AM De Bruin, AC Van Rossum, MC Visser, GM Koole Health Care Management Science 10, 125-137, 2007	253	2007
Dimensioning hospital wards using the Erlang loss model AM De Bruin, R Bekker, L Van Zanten, GM Koole Annals of Operations Research 178, 23-43, 2010	221	2010
Performance analysis and optimization in customer contact centers G Koole First International Conference on the Quantitative Evaluation of Systems …, 2004	218	2004
Structural results for the control of queueing systems using event-based dynamic programming G Koole Queueing systems 30, 323-339, 1998	188	1998
On optimal call admission control in resource-sharing system E Altman, T Jiménez, G Koole IEEE Transactions on Communications 49 (9), 1659-1668, 2001	186	2001
Simple methods for shift scheduling in multiskill call centers S Bhulai, G Koole, A Pot Manufacturing & Service Operations Management 10 (3), 411-420, 2008	183	2008
A queueing model for call blending in call centers S Bhulai, G Koole IEEE Transactions on Automatic Control 48 (8), 1434-1438, 2003	175	2003
Call center optimization G Koole MG books, Amsterdam, 2013	172*	2013
Monotonicity in Markov reward and decision chains: Theory and applications G Koole Foundations and Trends in Stochastic Systems 1 (1), 1-76, 2006	157	2006
Message delay in manet R Groenevelt, P Nain, G Koole Proceedings of the 2005 ACM SIGMETRICS international conference on …, 2005	124	2005
Costs and effects of Internet cognitive behavioral treatment blended with face-to-face treatment: Results from a naturalistic study RMF Kenter, PM van de Ven, P Cuijpers, G Koole, S Niamat, RS Gerrits, ... Internet Interventions 2 (1), 77-83, 2015	118	2015
On the optimality of the generalized shortest queue policy A Hordijk, G Koole Probability in the Engineering and Informational Sciences 4 (4), 477-487, 1990	112	1990
Resource allocation in grid computing G Koole, R Righter Journal of Scheduling 11, 163-173, 2008	104	2008

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