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Liliana L. Bove
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Service worker role in encouraging customer organizational citizenship behaviors
LL Bove, SJ Pervan, SE Beatty, E Shiu
Journal of business research 62 (7), 698-705, 2009
8142009
Linking service-dominant logic and strategic business practice: A conceptual model of a service-dominant orientation
IO Karpen, LL Bove, BA Lukas
Journal of service research 15 (1), 21-38, 2012
5562012
A customer‐service worker relationship model
LL Bove, LW Johnson
International Journal of service industry management 11 (5), 491-511, 2000
4222000
Donating blood: a meta-analytic review of self-reported motivators and deterrents
TC Bednall, LL Bove
Transfusion medicine reviews 25 (4), 317-334, 2011
3622011
Customer relationships with service personnel: do we measure closeness, quality or strength?
LL Bove, LW Johnson
Journal of business research 54 (3), 189-197, 2001
3262001
Service-dominant orientation: measurement and impact on performance outcomes
IO Karpen, LL Bove, BA Lukas, MJ Zyphur
Journal of Retailing 91 (1), 89-108, 2015
3122015
Employees' affective commitment to change: The key to successful CRM implementation
P Shum, L Bove, S Auh
European journal of marketing 42 (11/12), 1346-1371, 2008
3092008
A systematic review and meta-analysis of antecedents of blood donation behavior and intentions
TC Bednall, LL Bove, A Cheetham, AL Murray
Social science & medicine 96, 86-94, 2013
2432013
Customer loyalty to one service worker: should it be discouraged?
LL Bove, LW Johnson
International Journal of Research in Marketing 23 (1), 79-91, 2006
2272006
Reciprocity as a key stabilizing norm of interpersonal marketing relationships: Scale development and validation
SJ Pervan, LL Bove, LW Johnson
Industrial Marketing Management 38 (1), 60-70, 2009
1992009
Identifying the key issues measuring loyalty
R Bennett, L Bove
Australasian journal of market and social research 9 (2), 27-44, 2001
1522001
Reflections on discriminant validity: Reexamining the Bove et al.(2009) findings
E Shiu, SJ Pervan, LL Bove, SE Beatty
Journal of Business Research 64 (5), 497-500, 2011
1332011
Value co-destruction: a typology of resource misintegration manifestations
G Laud, L Bove, C Ranaweera, WWC Leo, J Sweeney, S Smith
Journal of Services Marketing 33 (7), 866-889, 2019
1202019
Restrict, clean and protect: signaling consumer safety during the pandemic and beyond
LL Bove, S Benoit
Journal of Service Management 31 (6), 1185-1202, 2020
1162020
Personality traits and the process of store loyalty in a transactional prone context
L Bove, B Mitzifiris
Journal of Services Marketing 21 (7), 507-519, 2007
1102007
Empathy for service: benefits, unintended consequences, and future research agenda
LL Bove
Journal of Services Marketing 33 (1), 31-43, 2019
1052019
Exploring the determinants of the frugal shopper
LL Bove, A Nagpal, ADS Dorsett
Journal of Retailing and Consumer Services 16 (4), 291-297, 2009
1032009
A case study of teaching marketing research using client-sponsored projects: Method, challenges, and benefits
LL Bove, WM Davies
Journal of Marketing Education 31 (3), 230-239, 2009
972009
Does “true” personal or service loyalty last? A longitudinal study
LL Bove, LW Johnson
Journal of Services Marketing 23 (3), 187-194, 2009
842009
Message framing and individual traits in adopting innovative, sustainable products (ISPs): Evidence from biofuel adoption
S Moon, PK Bergey, LL Bove, S Robinson
Journal of Business Research 69 (9), 3553-3560, 2016
792016
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