| A systems perspective on contact centers and customer service reliability modeling R Andrade, S Moazeni, JE Ramirez‐Marquez Systems Engineering 23 (2), 221-236, 2020 | 21 | 2020 |
| A data-driven approach to predict an individual customer's call arrival in multichannel customer support centers S Moazeni, R Andrade 2018 IEEE International Congress on Big Data (BigData Congress), 66-73, 2018 | 13 | 2018 |
| Bank competition and the limits of creditor’s protection reforms L Alencar, R Andrade, K Barbosa XII Annual Seminar on Risk, Financial Stability and Banking. São Paulo …, 2017 | 10 | 2017 |
| Transfer rate prediction at self-service customer support platforms in insurance contact centers R Andrade, S Moazeni Expert Systems with Applications 212, 118701, 2023 | 7 | 2023 |
| Contact Center Operations Management Systems Architecture and Reliability R Andrade, S Moazeni, J Ramirez-Marquez Available at SSRN 3320821, 2018 | 3 | 2018 |
| Simulation-based Assessment of Data-Driven Processes in Customer Support Systems R Andrade, P Grogan, S Moazeni RCD Andrade, PT Grogan and S. Moazeni," Simulation Assessment of Data-Driven …, 2020 | 1 | 2020 |
| Transfer Rate Prediction at Self-service Customer Support Platforms in Insurance Contact Centers S Moazeni, R Andrade Available at SSRN, 2022 | | 2022 |
| Economic and Political Crisis in Brazil: An Empirical Analysis of the Private Consumption R Andrade, M Braganca, S Moazeni Available at SSRN 3182066, 2017 | | 2017 |
| Effects of Macroeconomic Factors on Brazilian Private Consumption M Braganca, R Andrade, S Moazeni | | 2016 |
| Default mercado de crédito parcelado para bens duráveis: veículos automotores RAS Andrade | | 2010 |
Jose Emmanuel Ramirez-MarquezProfessor of Systems Engineering, Stevens Institute of TechnologyVerified email at stevens.edu
