| Quantifying the bullwhip effect in supply chains R Metters Journal of operations management 15 (2), 89-100, 1997 | 995 | 1997 |
| Research opportunities in service process design AV Hill, DA Collier, CM Froehle, JC Goodale, RD Metters, R Verma Journal of Operations Management 20 (2), 189-202, 2002 | 250 | 2002 |
| Successful service operations management RD Metters, KH King-Metters, M Pullman, S Walton South-Western College Publishing, 2008 | 238 | 2008 |
| History of offshoring knowledge services R Metters, R Verma Journal of Operations Management 26 (2), 141-147, 2008 | 221 | 2008 |
| A typology of de-coupling strategies in mixed services R Metters, V Vargas Journal of Operations Management 18 (6), 663-682, 2000 | 196 | 2000 |
| Service management—academic issues and scholarly reflections from operations management researchers R Metters, A Marucheck Decision Sciences 38 (2), 195-214, 2007 | 179 | 2007 |
| A typology of offshoring and outsourcing in electronically transmitted services R Metters Journal of Operations Management 26 (2), 198-211, 2008 | 177 | 2008 |
| Information processing design choices, strategy, and risk management performance JF Fairbank, GJ Labianca, HK Steensma, R Metters Journal of Management Information Systems 23 (1), 293-319, 2006 | 145 | 2006 |
| A framework for the value of information in inventory replenishment ME Ketzenberg, ED Rosenzweig, AE Marucheck, RD Metters European Journal of Operational Research 182 (3), 1230-1250, 2007 | 127 | 2007 |
| Managing inventory with multiple products, lags in delivery, resource constraints, and lost sales: A mathematical programming approach B Downs, R Metters, J Semple Management Science 47 (3), 464-479, 2001 | 95 | 2001 |
| Optimal inventory policy with two suppliers EJ Fox, R Metters, J Semple Operations Research 54 (2), 389-393, 2006 | 93 | 2006 |
| A case study of national culture and offshoring services R Metters International Journal of Operations & Production Management 28 (8), 727-747, 2008 | 87 | 2008 |
| Mathematical models of service RT Rust, R Metters European Journal of Operational Research 91 (3), 427-439, 1996 | 86 | 1996 |
| Measurement of multiple sites in service firms with data envelopment analysis RD Metters, FX Frei, VA Vargas Production and Operations Management 8 (3), 264-281, 1999 | 84 | 1999 |
| “The way that can be told of is not an unvarying way”: Cultural impacts on Operations Management in Asia R Metters, X Zhao, E Bendoly, B Jiang, S Young Journal of Operations Management 28 (3), 177-185, 2010 | 81 | 2010 |
| Strategic supply chain choices for multi-channel Internet retailers R Metters, S Walton Service Business 1, 317-331, 2007 | 78 | 2007 |
| Inventory policy for dense retail outlets M Ketzenberg, R Metters, V Vargas Journal of Operations Management 18 (3), 303-316, 2000 | 70 | 2000 |
| The “killer application” of revenue management: Harrah's Cherokee Casino & Hotel R Metters, C Queenan, M Ferguson, L Harrison, J Higbie, S Ward, ... Interfaces 38 (3), 161-175, 2008 | 64 | 2008 |
| Yield management for the nonprofit sector R Metters, V Vargas Journal of Service Research 1 (3), 215-226, 1999 | 62 | 1999 |
| Production planning with stochastic seasonal demandand capacitated production R Metters IIE transactions 29 (11), 1017-1029, 1997 | 57 | 1997 |
