Karen Norman Kennedy
Karen Norman Kennedy
University of Alabama at Birmingham, University of New Orleans, University of South Florida
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Implementing a customer orientation: Extension of theory and application
KN Kennedy, JR Goolsby, EJ Arnould
Journal of Marketing 67 (4), 67-81, 2003
Customer mind-set of employees throughout the organization
KN Kennedy, FG Lassk, JR Goolsby
Journal of the Academy of Marketing Science 30 (2), 159-171, 2002
Understanding patient satisfaction, trust, and loyalty to primary care physicians
EA Platonova, KN Kennedy, RM Shewchuk
Medical Care Research and Review 65 (6), 696-712, 2008
From prisoners to apostles: a typology of repeat buyers and loyal customers in service businesses
C Folkman Curasi, K Norman Kennedy
Journal of services marketing 16 (4), 322-341, 2002
Enriching our understanding of student team effectiveness
DR Deeter-Schmelz, KN Kennedy, RP Ramsey
Journal of Marketing Education 24 (2), 114-124, 2002
What are the characteristics of an effective sales manager? An exploratory study comparing salesperson and sales manager perspectives
DR Deeter-Schmelz, DJ Goebel, KN Kennedy
Journal of Personal Selling & Sales Management 28 (1), 7-20, 2008
Understanding sales manager effectiveness: Linking attributes to sales force values
DR Deeter-Schmelz, KN Kennedy, DJ Goebel
Industrial Marketing Management 31 (7), 617-626, 2002
An exploratory study of the Internet as an industrial communication tool: Examining buyers' perceptions
DR Deeter-Schmelz, KN Kennedy
Industrial marketing management 31 (2), 145-154, 2002
Buyer‐seller relationships and information sources in an e‐commerce world
DR Deeter‐Schmelz, K Norman Kennedy
Journal of Business & Industrial Marketing 19 (3), 188-196, 2004
A global perspective on the current state of sales education in the college curriculum
DR Deeter-Schmelz, KN Kennedy
Journal of Personal Selling & Sales Management 31 (1), 55-75, 2011
Descriptive and predictive analyses of industrial buyers' use of online information for purchasing
KN Kennedy, DR Deeter-Schmelz
Journal of Personal Selling & Sales Management 21 (4), 279-290, 2001
Patient care teams and customer satisfaction: the role of team cohesion
DR Deeter‐Schmelz, K Norman Kennedy
Journal of services marketing 17 (7), 666-684, 2003
Web-based cases in strategic marketing
SW Henson, PA Kennett, KN Kennedy
Journal of Marketing Education 25 (3), 250-259, 2003
Market orientation and performance: industrial supplier and customer perspectives
TL Powers, KN Kennedy, S Choi
Journal of Business & Industrial Marketing, 2020
Primary care patient satisfaction segmentation
H Qu, EA Platonova, K Norman Kennedy, RM Shewchuk
International journal of health care quality assurance 24 (7), 564-576, 2011
Effective Sales Management: What Do Sales People Think?
DJ Goebel, DR Deeter-Schmelz, KN Kennedy
Journal of Marketing Development and Competitiveness 7 (2), 11-22, 2013
Interprofessional academic health center leadership development: the case of the University of Alabama at Birmingham’s Healthcare Leadership Academy
GT Savage, WJ Duncan, KL Knowles, K Nelson, DA Rogers, KN Kennedy
Applied Nursing Research 27 (2), 104-108, 2014
A scale assessing team-based job performance in a customer-oriented environment
KN Kennedy, FG Lassk, MB Burns
Journal of Quality Management 6 (2), 257-273, 2001
A multi‐level analysis of customer contact teams
BA Wech, K Norman Kennedy, DR Deeter‐Schmelz
Journal of Services Marketing 23 (6), 436-448, 2009
Integrating quality improvement tenets into the marketing curriculum
GW Marshall, FG Lassk, KN Kennedy, JR Goolsby
Journal of Marketing Education 18 (2), 28-38, 1996
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