| Drivers of hospitality industry employees' job satisfaction, organizational commitment and job performance MC Tsai, CC Cheng, YY Chang African Journal of Business Management 4 (18), 4118, 2010 | 199 | 2010 |
| A transformation function corresponding to IPA and gap analysis SP Lin, YH Chan, MC Tsai Total Quality Management 20 (8), 829-846, 2009 | 177 | 2009 |
| The consumer loan default predicting model–An application of DEA–DA and neural network MC Tsai, SP Lin, CC Cheng, YP Lin Expert Systems with applications 36 (9), 11682-11690, 2009 | 129 | 2009 |
| An evaluation instrument and strategy implications of service attributes in LOHAS restaurants CC Cheng, YY Chang, MC Tsai, CT Chen, YC Tseng International Journal of Contemporary Hospitality Management 31 (1), 194-216, 2019 | 56 | 2019 |
| Developing strategies for improving the service quality of casual-dining restaurants: New insights from integrating IPGA and QFD analysis CC Cheng, MC Tsai, SP Lin Total Quality Management & Business Excellence 26 (3-4), 415-429, 2015 | 35 | 2015 |
| Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach MC Tsai, LF Chen, YH Chan, SP Lin Total Quality Management & Business Excellence 22 (9), 941-956, 2011 | 32 | 2011 |
| A comparison of the service quality of fast food chain franchises MC Tsai, KH Shih, JCH Chen International Journal of Services and Standards 3 (2), 222-238, 2007 | 31 | 2007 |
| Quality education service: Put your feet in their shoes CC Cheng, MC Tsai, CL Lin Current Issues in Tourism 19 (11), 1120-1135, 2016 | 25 | 2016 |
| The maximum genus of diameter three graphs HL Fu, MC Tsai Australasian Journal of Combinatorics 14, 187-197, 1996 | 23 | 1996 |
| Bridge the gaps: From deficiency to superior service MC Tsai, CL Lin Asia Pacific Journal of Tourism Research 19 (4), 389-415, 2014 | 15 | 2014 |
| Upgrading service quality of mobile banking MC Tsai, YY Chien, CC Cheng International Journal of Mobile Communications 16 (1), 82-115, 2018 | 14 | 2018 |
| Expectations and perceptions in restaurant services: Three dimension gap analysis MC Tsai, CL Lin Business and information conference, 2010 | 13 | 2010 |
| The impact of ERP implementation on business performance an integrated investigation model H Shaio-Yan, L Ching-Wen, W Seng-Lee, T Ming-Chun International Journal of Manufacturing Technology and Management 12 (4), 342-359, 2007 | 13 | 2007 |
| Service failures identification: The involvement of the interrelation effect in service practices MC Tsai, SP Lin, YH Chan African Journal of Business Management 5 (6), 2301, 2011 | 11 | 2011 |
| Identifying the strategic implications of service attributes of wedding banquet halls for market competition and risk management CC Cheng, HC Wu, MC Tsai, YY Chang, CT Chen International Journal of Hospitality Management 92, 102732, 2021 | 8 | 2021 |
| 大學生線上遊戲成癮對身心健康與學習態度之影響-以台灣北區六所大學為例 蔡明春， 鄭青展， 林淑萍 台灣公共衛生雜誌 27 (2), 143-157, 2008 | 8 | 2008 |
| A comprehensive quality improvement model: integrating internal and external information MC Tsai, SP Lin, CC Cheng Total Quality Management & Business Excellence 33 (5-6), 548-565, 2022 | 7 | 2022 |
| The maximum genus, matchings and the cycle space of a graph HL Fu, M Škoviera, MC Tsai Czechoslovak Mathematical Journal 48, 329-339, 1998 | 7 | 1998 |
| Consumers' intention to use Mobile-Menu and destination clusters MC Tsai, CC Cheng International Journal of Mobile Communications 11 (1), 36-55, 2013 | 6 | 2013 |
| The relative efficiency of decision-making units: a case study of TFT-LCD industry in Taiwan MC Tsai, SP Lin, SY Liu, M Chang, JCH Chen International Journal of Business and Systems Research 1 (2), 182-199, 2007 | 6 | 2007 |
