| A framework and approach for analysis of focus group data in information systems research A Nili, M Tate, D Johnstone Communications of the Association for Information Systems 40, Article number …, 2017 | 92 | 2017 |
| A critical analysis of inter-coder reliability methods in information systems research A Nili, M Tate, A Barros | 78 | 2017 |
| An approach for selecting and using a method of inter-coder reliability in information management research A Nili, M Tate, A Barros, D Johnstone International Journal of Information Management 54, 102154, 2020 | 71 | 2020 |
| Chatbot-mediated public service delivery: A public service value-based framework T Makasi, A Nili, K Desouza, M Tate First Monday 25 (12), 2020 | 46 | 2020 |
| A typology of chatbots in public service delivery T Makasi, A Nili, KC Desouza, M Tate IEEE Software 39 (3), 58-66, 2021 | 41 | 2021 |
| The public sector can teach us a lot about digitizing customer service A Nili, A Barros, M Tate MIT Sloan Management Review 60 (2), 84-87, 2019 | 32 | 2019 |
| The process of solving problems with self-service technologies: a study from the user’s perspective A Nili, M Tate, D Johnstone Electronic Commerce Research 19, 373-407, 2019 | 26 | 2019 |
| A framework for qualitative analysis of focus group data in information systems A Nili, M Tate, D Johnstone, G Gable Proceedings of the 25th Australasian Conference on Information Systems, 1-10, 2014 | 19 | 2014 |
| Public service values and chatbots in the public sector: reconciling designer efforts and user expectations T Makasi, A Nili, K Desouza, M Tate Proceedings of the 55th Hawaii international conference on system sciences …, 2022 | 16 | 2022 |
| Value–based guiding principles for managing cognitive computing systems in the public sector T Makasi, M Tate, KC Desouza, A Nili Public Performance & Management Review 44 (4), 929-959, 2021 | 16 | 2021 |
| A typology of technological enablers of website service failure prevention A Nili, M Tate, G Gable Proceedings of the 18th Pacific Asia Conference on Information Systems …, 2014 | 13 | 2014 |
| Scaling up chatbots for corporate service delivery systems A Barros, R Sindhgatta, A Nili Communications of the ACM 64 (8), 88-97, 2021 | 12 | 2021 |
| Technological enablers for preventing service failure with e-commerce websites A Nili, A Barros, D Johnstone, M Tate Open Access Te Herenga Waka-Victoria University of Wellington, 2020 | 11 | 2020 |
| What can the public sector teach us about deploying artificial intelligence technologies? A Nili, KC Desouza, T Yigitcanlar IEEE Software 39 (6), 58-63, 2022 | 9 | 2022 |
| The making of responsible innovation and technology: An overview and framework W Li, T Yigitcanlar, W Browne, A Nili Smart Cities 6 (4), 1996-2034, 2023 | 8 | 2023 |
| A proposal framework for investigating the impact of customer relationship management on customer retention in e-commerce A Keramati, A Nili human resources 6 (9), 26, 2011 | 8 | 2011 |
| Contextualizing the effective use of social media network for collaborative learning: An affordance perspective L Jayarathna, R Eden, E Fielt, A Nili Proceedings of the 24th Pacific Asia conference on information systems …, 2020 | 7 | 2020 |
| The intervening role of infrastructures in e-learning performance A Keramati, M Afshari-Mofrad, D Amir-Ashayeri, A Nili Digital Enterprise and Information Systems: International Conference, DEIS …, 2011 | 7 | 2011 |
| Retirement can wait: a phenomenographic exploration of professional baby-boomer engagement in non-standard employment C Niesel, L Buys, A Nili, E Miller Ageing & Society, 2020 | 6 | 2020 |
| Customer retention programs of CRM and customer retention in E-banking A Nili, A Keramati International Journal of E-Entrepreneurship and Innovation (IJEEI) 3 (1), 18-32, 2012 | 6 | 2012 |
David JohnstoneSenior Lecturer, Victoria University of WellingtonVerified email at vuw.ac.nz
