Clay Voorhees
Clay Voorhees
Professor and Morris Mayer Endowed Chair, University of Alabama
Adresse e-mail validée de cba.ua.edu - Page d'accueil
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Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies
CM Voorhees, MK Brady, R Calantone, E Ramirez
Journal of the Academy of Marketing Science 44 (1), 119-134, 2016
3652016
The impact of brand trust and satisfaction on retailer repurchase intentions
JJ Zboja, CM Voorhees
Journal of services marketing, 2006
3632006
Online brand community engagement: Scale development and validation
BJ Baldus, C Voorhees, R Calantone
Journal of business research 68 (5), 978-985, 2015
3212015
Understanding the influence of cues from other customers in the service experience: A scale development and validation
ED Brocato, CM Voorhees, J Baker
Journal of retailing 88 (3), 384-398, 2012
2672012
A voice from the silent masses: an exploratory and comparative analysis of noncomplainers
CM Voorhees, MK Brady, DM Horowitz
Journal of the Academy of Marketing Science 34 (4), 514-527, 2006
2642006
The drivers of loyalty program success: An organizing framework and research agenda
M McCall, C Voorhees
Cornell Hospitality Quarterly 51 (1), 35-52, 2010
2172010
A service perspective on the drivers of complaint intentions
CM Voorhees, MK Brady
Journal of Service Research 8 (2), 192-204, 2005
1882005
Effectiveness of marketing cues on consumer perceptions of quality: The moderating roles of brand reputation and third‐party information
B Akdeniz, RJ Calantone, CM Voorhees
Psychology & Marketing 30 (1), 76-89, 2013
1742013
Service sweethearting: Its antecedents and customer consequences
MK Brady, CM Voorhees, MJ Brusco
Journal of Marketing 76 (2), 81-98, 2012
1662012
Conveying trustworthiness to online consumers: Reactions to consensus, physical store presence, brand familiarity, and generalized suspicion
RL Benedicktus, MK Brady, PR Darke, CM Voorhees
Journal of Retailing 86 (4), 322-335, 2010
1652010
The good guys don't always win: the effect of valence on service perceptions and consequences
MK Brady, CM Voorhees, JJ Cronin, BL Bourdeau
Journal of Services Marketing, 2006
1652006
Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens
CM Voorhees, PW Fombelle, Y Gregoire, S Bone, A Gustafsson, R Sousa, ...
Journal of Business Research 79, 269-280, 2017
1572017
The promise and perils of wearable sensors in organizational research
D Chaffin, R Heidl, JR Hollenbeck, M Howe, A Yu, C Voorhees, ...
Organizational Research Methods 20 (1), 3-31, 2017
832017
Creating consumer attachment to retail service firms through sense of place
ED Brocato, J Baker, CM Voorhees
Journal of the Academy of Marketing Science 43 (2), 200-220, 2015
802015
It depends: Moderating the relationships among perceived waiting time, anger, and regret
CM Voorhees, J Baker, BL Bourdeau, ED Brocato, JJ Cronin Jr
Journal of Service Research 12 (2), 138-155, 2009
692009
Examination of the causal effects between the dimensions of service quality and spectator satisfaction in minor league baseball
BB Gi-Yong Koo, Rob Hardin, Steven McClung, Taejin Jung, Joseph Cronin, Clay ...
International journal of sports marketing & sponsorship 11 (1), 46, 2009
672009
The pursuit of counterfeited luxury: An examination of the negative side effects of close consumer–brand connections
P Randhawa, RJ Calantone, CM Voorhees
Journal of Business Research 68 (11), 2395-2403, 2015
552015
Modeling service alliances: an exploratory investigation of spillover effects in service partnerships
BL Bourdeau, JJ Cronin Jr, CM Voorhees
Strategic Management Journal 28 (6), 609-622, 2007
502007
The effects of service on multichannel retailers' brand equity
RC White, S Joseph-Mathews, CM Voorhees
Journal of Services Marketing, 2013
482013
Signaling quality: an examination of the effects of marketing‐and nonmarketing‐controlled signals on perceptions of automotive brand quality
MB Akdeniz, RJ Calantone, CM Voorhees
Journal of Product Innovation Management 31 (4), 728-743, 2014
452014
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