Orie Berezan
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Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return
O Berezan, C Raab, M Yoo, C Love
International Journal of Hospitality Management 34, 227-233, 2013
Evaluating loyalty constructs among hotel reward program members using eWOM
O Berezan, C Raab, S Tanford, YS Kim
Journal of Hospitality & Tourism Research 39 (2), 198-224, 2013
The generation of virtual needs: Recipes for satisfaction in social media networking
A Krishen, O Berezan, P Kachroo, A Shaurya, ...
Journal of Business Research 69 (11), 5248-5254, 2016
Sustainable hotel practices and guest satisfaction levels
O Berezan, M Millar, C Raab
International Journal of Hospitality & Tourism Administration 15 (1), 1-18, 2014
What’s in a word? Building program loyalty through social media communication.
C Raab, O Berezan, AS Krishen, S Tanford
Cornell Hospitality Quarterly, 2016
The impact of communication channels on communication style and information quality for hotel loyalty programs
O Berezan, M Yoo, N Christodoulidou
Journal of Hospitality and Tourism Technology, 2016
The pursuit of virtual happiness: Exploring the social media experience across generations
O Berezan, AS Krishen, S Agarwal, P Kachroo
Journal of Business Research 89, 455-461, 2018
Style before substance? Building loyalty through marketing communication congruity
O Berezan, AS Krishen, S Tanford, C Raab
European Journal of Marketing 51 (7/8), 2017
Loyalty runs deeper than thread count: An exploratory analysis of gay guest preferences and hotelier perceptions.
O Berezan, C Raab, AS Krishen, C Love
Journal of Travel & Tourism Marketing, 2015
Creating strategic relationships with online travel agents to drive hotel room revenue
C Raab, O Berezan, N Christodoulidou, L Jiang, S Shoemaker
Journal of Hospitality and Tourism Technology, 2018
Social media networking satisfaction in the US and Vietnam: Content versus connection
AS Krishen, O Berezan, S Agarwal, P Kachroo
Journal of Business Research, 2019
Feelings and functionality in social networking communities: A regulatory focus perspective
AS Krishen, O Berezan, C Raab
Psychology & Marketing, 2019
Do members want the bells and whistles? Understanding the effect of direct and partner benefits in hotel loyalty programs.
ASF Yoo, M. *, Berezan, O.*, and Krishen
Journal of Travel & Tourism Marketing, 2018
Loneliness and Social Media: The Interplay of Physical and Virtual Social Space
O Berezan, AS Krishen, A Jenveja
Marketing and Humanity: Discourses in the Real World, 49, 2019
Hotel guests’ perceptions of sustainable hotel practices in a Mexican destination
O Berezan, M Millar, C Raab
Reducing the restaurant sector's energy and water use.
O Berezan
FIU Hospitality Review 28 (2), 29-49, 2010
Understanding discount program risk in hospitality: a Monte Carlo approach
KS Philander, C Raab, O Berezan
Journal of Hospitality Marketing & Management 25 (2), 218-237, 2016
Exploring loneliness and social networking: Recipes for hedonic well-being on Facebook
O Berezan, AS Krishen, S Agarwal, P Kachroo
Journal of Business Research 115, 258-265, 2020
Harnessing the waiting experience: anticipation, expectations and WOM
AS Krishen, O Berezan, S Agarwal, B Robison
Journal of Services Marketing, 2020
The digital self and customer loyalty: from theory to virtual reality
J Bischoff, O Berezan, L Scardicchio
Journal of Marketing Analytics 7 (4), 220-233, 2019
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