Sabine Benoit (formerly Moeller)
Sabine Benoit (formerly Moeller)
Professor of Marketing, University of Surrey and Australian National University (ANU)
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Cited by
Cited by
Customer integration—a key to an implementation perspective of service provision
S Moeller
Journal of service research 11 (2), 197-210, 2008
The burdens of ownership: reasons for preferring renting
S Moeller, K Wittkowski
Managing Service Quality 20 (2), 176-191, 2010
Characteristics of services–a new approach uncovers their value
S Moeller
Journal of services Marketing, 2010
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors
S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully
Journal of Business Research 79, 219-227, 2017
Chain liability in multitier supply chains? Responsibility attributions for unsustainable supplier behavior
J Hartmann, S Moeller
Journal of operations management 32 (5), 281-294, 2014
Uncovering collaborative value creation patterns and establishing corresponding customer roles
S Moeller, R Ciuchita, D Mahr, G Odekerken-Schröder, M Fassnacht
Journal of service research 16 (4), 471-487, 2013
A framework for supplier relationship management (SRM)
S Moeller, M Fassnacht, S Klose
Journal of business-to-business marketing 13 (4), 69-94, 2006
Contagious effects of customer misbehavior in access-based services
T Schaefers, K Wittkowski, S Benoit, R Ferraro
Journal of Service Research 19 (1), 3-21, 2016
Firms’ intentions to use nonownership services
K Wittkowski, S Moeller, J Wirtz
Journal of Service Research 16 (2), 171-185, 2013
Interaktion bei der Erstellung von Dienstleistungen: die Koordination der Aktivitäten von Anbieter und Nachfrager
S Möller
Springer-Verlag, 2013
Retaining customers with shopping convenience
S Moeller, M Fassnacht, A Ettinger
Journal of Relationship Marketing 8 (4), 313-329, 2009
The interplay of customer experience and commitment
T Keiningham, J Ball, S Benoit, HL Bruce, A Buoye, J Dzenkovska, L Nasr, ...
Journal of Services marketing, 2017
Paying for convenience: Attractiveness and revenue potential of time-based delivery services
P Goebel, S Moeller, R Pibernik
International Journal of Physical Distribution & Logistics Management 42 (6 …, 2012
Creating value in retail buyer–vendor relationships: A service-centered model
J Wagner, S Benoit
Industrial Marketing Management 44, 166-179, 2015
Showcasing the diversity of service research: theories, methods and success of service articles.
S Benoit, K Scherschel, Z Ates, L Nasr, J Kandampully
Journal of Service Management 28 (5), 810-836, 2017
Wenn der Kunde mehr ist als Käufer und Nutzer—Motive kollaborativer Wertschöpfungsprozesse
S Möller, M Fassnacht, R Heider
Kundenintegration, 263-280, 2009
Outlet patronage in on-the-go consumption: An analysis of patronage preference drivers for convenience outlets versus traditional retail outlets
R Heider, S Moeller
Journal of retailing and consumer services 19 (3), 313-324, 2012
Gültigkeit der Charakteristika von Dienstleistungen—eine Frage des Bezugsobjektes
S Möller
Neue Herausforderungen an das Dienstleistungsmarketing, 197-215, 2008
Die Vermeidung von Consumer Confusion
S Möller
Thexis 4, 27-30, 2004
Does Service Employees’ appearance make a difference? Social Influence of wait staff appearance on the healthiness of food choices
T Huneke, P Shams, S Benoit, A Gustafsson
Psychology and Marketing 32 (1), 96-103, 2015
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