Sabine Benoit
Sabine Benoit
Other namesSabine Moeller
Professor of Marketing, University of Surrey and Australian National University (ANU)
Verified email at - Homepage
Cited by
Cited by
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors
S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully
Journal of Business Research 79, 219-227, 2017
The burdens of ownership: reasons for preferring renting
S Moeller, K Wittkowski
Managing Service Quality: An International Journal 20 (2), 176-191, 2010
Characteristics of services–a new approach uncovers their value
S Moeller
Journal of services Marketing 24 (5), 359-368, 2010
Chain liability in multitier supply chains? Responsibility attributions for unsustainable supplier behavior
J Hartmann, S Moeller
Journal of operations management 32 (5), 281-294, 2014
Customer integration—a key to an implementation perspective of service provision
S Moeller
Journal of service research 11 (2), 197-210, 2008
Contagious effects of customer misbehavior in access-based services
T Schaefers, K Wittkowski, S Benoit, R Ferraro
Journal of Service Research 19 (1), 3-21, 2016
Uncovering collaborative value creation patterns and establishing corresponding customer roles
S Moeller, R Ciuchita, D Mahr, G Odekerken-Schröder, M Fassnacht
Journal of service research 16 (4), 471-487, 2013
A framework for supplier relationship management (SRM)
S Moeller, M Fassnacht, S Klose
Journal of business-to-business marketing 13 (4), 69-94, 2006
The interplay of customer experience and commitment
T Keiningham, J Ball, S Benoit, HL Bruce, A Buoye, J Dzenkovska, L Nasr, ...
Journal of Services Marketing 31 (2), 148-160, 2017
Restrict, clean and protect: signaling consumer safety during the pandemic and beyond
LL Bove, S Benoit
Journal of Service Management 31 (6), 1185-1202, 2020
Retaining customers with shopping convenience
S Moeller, M Fassnacht, A Ettinger
Journal of Relationship Marketing 8 (4), 313-329, 2009
Firms’ intentions to use nonownership services
K Wittkowski, S Moeller, J Wirtz
Journal of Service Research 16 (2), 171-185, 2013
Linking service convenience to satisfaction: Dimensions and key moderators
S Benoit, S Klose, A Ettinger
Journal of Services Marketing 31 (6), 527-538, 2017
Paying for convenience: Attractiveness and revenue potential of time‐based delivery services
P Goebel, S Moeller, R Pibernik
International Journal of Physical Distribution & Logistics Management 42 (6 …, 2012
Customer deviance: A framework, prevention strategies, and opportunities for future research
PW Fombelle, CM Voorhees, MR Jenkins, K Sidaoui, S Benoit, T Gruber, ...
Journal of Business Research 116, 387-400, 2020
“I like it, but I don't use it”: Impact of carsharing business models on usage intentions in the sharing economy
R Hahn, F Ostertag, A Lehr, M Büttgen, S Benoit
Business Strategy and the Environment 29 (3), 1404-1418, 2020
Future scenarios of the collaborative economy: centrally orchestrated, social bubbles or decentralized autonomous?
JA Fehrer, S Benoit, L Aksoy, TL Baker, SJ Bell, RJ Brodie, M Marimuthu
Journal of Service Management 29 (5), 859-882, 2018
Showcasing the diversity of service research: theories, methods, and success of service articles
S Benoit, K Scherschel, Z Ates, L Nasr, J Kandampully
Journal of Service Management 28 (5), 810-836, 2017
Interaktion bei der Erstellung von Dienstleistungen: die Koordination der Aktivitäten von Anbieter und Nachfrager
S Möller
Springer-Verlag, 2013
Creating value in retail buyer–vendor relationships: A service-centered model
J Wagner, S Benoit
Industrial Marketing Management 44, 166-179, 2015
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