Cynthia Freeman
Cynthia Freeman
Verint Intelligent Self-Service
Verified email at verint.com
Title
Cited by
Cited by
Year
Virtual assistant escalation
I Beaver, FA Brown, C Freeman
US Patent App. 15/465,412, 2017
182017
Rate-agnostic (causal) structure learning
S Plis, D Danks, C Freeman, V Calhoun
Advances in neural information processing systems 28, 3303, 2015
182015
An annotated corpus of relational strategies in customer service
I Beaver, C Freeman, A Mueen
arXiv preprint arXiv:1708.05449, 2017
62017
Prioritization of Risky Chats for Intent Classifier Improvement.
I Beaver, C Freeman
FLAIRS Conference, 167-172, 2016
52016
Detection of User Escalation in Human-Computer Interactions.
I Beaver, C Freeman
INTERSPEECH, 2075-2079, 2016
52016
The effect of response complexity and media on user restatement with multimodal virtual assistants
C Freeman, I Beaver
International Journal of Human-Computer Studies 119, 12-27, 2018
42018
Online Proactive Escalation in Multi-Modal Automated Assistants.
C Freeman, I Beaver
FLAIRS Conference, 215-220, 2017
42017
Experimental comparison of online anomaly detection algorithms
C Freeman, J Merriman, I Beavers, A Mueen
The Thirty-Second International Flairs Conference, 2019
32019
Analysis of user behavior with multimodal virtual customer service agents
I Beaver, C Freeman
2016 IEEE Spoken Language Technology Workshop (SLT), 585-591, 2016
32016
System for minimizing repetition in intelligent virtual assistant conversations
C Freeman, I Beaver
US Patent App. 16/598,692, 2020
22020
Borders and gateways: measuring and analyzing national as chokepoints
KG Leyba, B Edwards, C Freeman, JR Crandall, S Forrest
Proceedings of the 2nd ACM SIGCAS Conference on Computing and Sustainable …, 2019
22019
Identifying Relational Segments
I Beaver, C Freeman, AT Pham
US Patent App. 16/546,941, 2020
12020
Towards awareness of human relational strategies in virtual agents
I Beaver, C Freeman, A Mueen
Proceedings of the AAAI Conference on Artificial Intelligence 34 (03), 2602-2610, 2020
12020
Paying Attention to Attention: Highlighting Influential Samples in Sequential Analysis
C Freeman, J Merriman, A Aggarwal, I Beaver, A Mueen
arXiv preprint arXiv:1808.02113, 2018
12018
System and method of selecting human-in-the-loop time series anomaly detection methods
C Freeman, IR Beaver
US Patent App. 16/985,511, 2021
2021
Framework for choosing the appropriate generalized linear model
C Freeman
US Patent App. 16/897,400, 2020
2020
Detecting anomolies in textual items using cross-entropies
C Freeman
US Patent App. 16/903,916, 2020
2020
Fine-Tuning Language Models For Semi-Supervised Text Mining
X Chen, I Beaver, C Freeman
2020 IEEE International Conference on Big Data (Big Data), 3608-3617, 2020
2020
Systems and methods for combining model interpreters
C Freeman, A Aggarwal
US Patent App. 16/867,012, 2020
2020
System and method for determining reasons for anomalies using cross entropy ranking of textual items
C Freeman
US Patent App. 16/810,310, 2020
2020
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