Lloyd Montgomery
Lloyd Montgomery
Verified email at informatik.uni-hamburg.de - Homepage
Title
Cited by
Cited by
Year
What do support analysts know about their customers? on the study and prediction of support ticket escalations in large software organizations
L Montgomery, D Damian
2017 IEEE 25th international requirements engineering conference (RE), 362-371, 2017
222017
A simple nlp-based approach to support onboarding and retention in open source communities
C Stanik, L Montgomery, D Martens, D Fucci, W Maalej
2018 IEEE International Conference on Software Maintenance and Evolution …, 2018
132018
Ecrits—visualizing support ticket escalation risk
L Montgomery, E Reading, D Damian
2017 IEEE 25th international requirements engineering conference (RE), 452-455, 2017
92017
How angry are your customers? Sentiment analysis of support tickets that escalate
C Werner, G Tapuc, L Montgomery, D Sharma, S Dodos, D Damian
2018 1st International Workshop on Affective Computing for Requirements …, 2018
62018
Customer support ticket escalation prediction using feature engineering
L Montgomery, D Damian, T Bulmer, S Quader
Requirements Engineering 23 (3), 333-355, 2018
32018
Predicting developers' IDE commands with machine learning
T Bulmer, L Montgomery, D Damian
Proceedings of the 15th International Conference on Mining Software …, 2018
22018
Escalation Prediction using Feature Engineering: Addressing Support Ticket Escalations within IBM's Ecosystem
L Montgomery
arXiv preprint arXiv:2010.06390, 2020
12020
Towards a Live Anonymous Question Queue To Address Student Apprehension
L Montgomery, G Evans, F Harrison, D Damian
arXiv preprint arXiv:1901.01061, 2019
12019
Research on NLP for RE at the University of Hamburg: A Report.
D Fucci, C Stanik, L Montgomery, Z Kurtanovic, T Johann, W Maalej
REFSQ Workshops, 2018
12018
Renovating Requirements Engineering: First Thoughts to Shape Requirements Engineering as a Profession
YD Pham, L Montgomery, W Maalej
2019 IEEE 27th International Requirements Engineering Conference Workshops …, 2019
2019
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