Customer value co-creation behavior: A dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior D Delpechitre, LL Beeler-Connelly, NN Chakerc Journal of Business Research 92, 9-24, 2018 | 142 | 2018 |
The dark side of technology: examining the impact of technology overload on salespeople D Delpechitre, HG Black, J Farrish Journal of Business & Industrial Marketing 34 (2), 317-337, 2019 | 83 | 2019 |
Value propositions in a digitally transformed world SA Taylor, GL Hunter, AH Zadeh, D Delpechitre, JH Lim Industrial Marketing Management 87, 256-263, 2020 | 70 | 2020 |
Cross-cultural selling: Examining the importance of cultural intelligence in sales education D Delpechitre, DS Baker Journal of Marketing Education 39 (2), 94-108, 2017 | 66 | 2017 |
The importance of customer’s perception of salesperson’s empathy in selling D Delpechitre, BN Rutherford, LB Comer Journal of Business & Industrial Marketing 34 (2), 374-388, 2019 | 56 | 2019 |
Faking it: Salesperson emotional intelligence’s influence on emotional labor strategies and customer outcomes D Delpechitre, L Beeler Journal of Business & Industrial Marketing 33 (1), 53-71, 2018 | 37 | 2018 |
Collectivistic and individualistic performance expectancy in the utilization of sales automation technology in an international field sales setting DS Baker, D Delpechitre Journal of Personal Selling & Sales Management 33 (3), 277-288, 2013 | 32 | 2013 |
Review and assessment of past empathy scales to measure salesperson’s empathy D Delpechitre Journal of Management and Marketing Research 13 (1), 1-16, 2013 | 32 | 2013 |
An innovative approach to teaching cultural intelligence in personal selling DS Baker, D Delpechitre Journal for Advancement of Marketing Education 24, 78-87, 2016 | 30 | 2016 |
Toward a new perspective on salesperson success and motivation: a trifocal framework D Delpechitre, A Gupta, AH Zadeh, JH Lim, SA Taylor Journal of Personal Selling & Sales Management 40 (4), 267-288, 2020 | 16 | 2020 |
Can customer loyalty to a salesperson be harmful? Examining customer perceptions of salesperson emotional labor strategies post ethical transgressions NN Chaker, LL Beeler, D Delpechitre Industrial Marketing Management 96, 238-253, 2021 | 12 | 2021 |
The impact of sales manager characteristics on salesperson’s trust and commitment to the relationship D DELPECHITRE Marketing Management 102, 2013 | 12 | 2013 |
Credit card usage among White, African American, and Hispanic households D Delpechitre, SA DeVaney Consumer Interests Annual 52, 466-472, 2006 | 9 | 2006 |
Transformative service practice in higher education: a cautionary note SA Taylor, C Ishida, JH Lim, D Delpechitre Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2017 | 7 | 2017 |
Thank you for being a friend: A peer-learning approach to marketing education MM Lastner, D Delpechitre, EA Goad, JM Andzulis Journal of Marketing Education 43 (2), 216-232, 2021 | 4 | 2021 |
Salesperson-sales manager social interaction and communication quality: the impact on salesperson cooperation S Schetzsle The Retail and Marketing Review 10 (1), 43-49, 2014 | 4 | 2014 |
Understanding the savings behavior and risk tolerance of Asian Indians in the United States D Delpechitre Journal of Personal Finance 6 (1), 60, 2007 | 4 | 2007 |
Importance of Cross-Cultural Empathy in Selling-Perspective from Asian Indians living in the US D Delpechitre International Journal of Business and Social Science 4 (11), 2013 | 2 | 2013 |
The development and validation of the Customer's Perception of the Salesperson's Empathy (CPSE) Scale D Delpechitre Purdue University, 2010 | 2 | 2010 |
Pedagogical positioning and longitudinal learning within a competitive business marketing simulation DS Baker, D Delpechitre, AR de Rubio, JH Underwood III International Journal of Teaching and Case Studies 4 (3), 231-242, 2013 | | 2013 |