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Duleep Delpechitre
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Year
Customer value co-creation behavior: A dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
D Delpechitre, LL Beeler-Connelly, NN Chakerc
Journal of Business Research 92, 9-24, 2018
1422018
The dark side of technology: examining the impact of technology overload on salespeople
D Delpechitre, HG Black, J Farrish
Journal of Business & Industrial Marketing 34 (2), 317-337, 2019
832019
Value propositions in a digitally transformed world
SA Taylor, GL Hunter, AH Zadeh, D Delpechitre, JH Lim
Industrial Marketing Management 87, 256-263, 2020
702020
Cross-cultural selling: Examining the importance of cultural intelligence in sales education
D Delpechitre, DS Baker
Journal of Marketing Education 39 (2), 94-108, 2017
662017
The importance of customer’s perception of salesperson’s empathy in selling
D Delpechitre, BN Rutherford, LB Comer
Journal of Business & Industrial Marketing 34 (2), 374-388, 2019
562019
Faking it: Salesperson emotional intelligence’s influence on emotional labor strategies and customer outcomes
D Delpechitre, L Beeler
Journal of Business & Industrial Marketing 33 (1), 53-71, 2018
372018
Collectivistic and individualistic performance expectancy in the utilization of sales automation technology in an international field sales setting
DS Baker, D Delpechitre
Journal of Personal Selling & Sales Management 33 (3), 277-288, 2013
322013
Review and assessment of past empathy scales to measure salesperson’s empathy
D Delpechitre
Journal of Management and Marketing Research 13 (1), 1-16, 2013
322013
An innovative approach to teaching cultural intelligence in personal selling
DS Baker, D Delpechitre
Journal for Advancement of Marketing Education 24, 78-87, 2016
302016
Toward a new perspective on salesperson success and motivation: a trifocal framework
D Delpechitre, A Gupta, AH Zadeh, JH Lim, SA Taylor
Journal of Personal Selling & Sales Management 40 (4), 267-288, 2020
162020
Can customer loyalty to a salesperson be harmful? Examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
NN Chaker, LL Beeler, D Delpechitre
Industrial Marketing Management 96, 238-253, 2021
122021
The impact of sales manager characteristics on salesperson’s trust and commitment to the relationship
D DELPECHITRE
Marketing Management 102, 2013
122013
Credit card usage among White, African American, and Hispanic households
D Delpechitre, SA DeVaney
Consumer Interests Annual 52, 466-472, 2006
92006
Transformative service practice in higher education: a cautionary note
SA Taylor, C Ishida, JH Lim, D Delpechitre
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2017
72017
Thank you for being a friend: A peer-learning approach to marketing education
MM Lastner, D Delpechitre, EA Goad, JM Andzulis
Journal of Marketing Education 43 (2), 216-232, 2021
42021
Salesperson-sales manager social interaction and communication quality: the impact on salesperson cooperation
S Schetzsle
The Retail and Marketing Review 10 (1), 43-49, 2014
42014
Understanding the savings behavior and risk tolerance of Asian Indians in the United States
D Delpechitre
Journal of Personal Finance 6 (1), 60, 2007
42007
Importance of Cross-Cultural Empathy in Selling-Perspective from Asian Indians living in the US
D Delpechitre
International Journal of Business and Social Science 4 (11), 2013
22013
The development and validation of the Customer's Perception of the Salesperson's Empathy (CPSE) Scale
D Delpechitre
Purdue University, 2010
22010
Pedagogical positioning and longitudinal learning within a competitive business marketing simulation
DS Baker, D Delpechitre, AR de Rubio, JH Underwood III
International Journal of Teaching and Case Studies 4 (3), 231-242, 2013
2013
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