Jeanna Abbott
Jeanna Abbott
Verified email at uh.edu
Title
Cited by
Cited by
Year
Customer-centric science: Reporting significant research results with rigor, relevance, and practical impact in mind
H Aguinis, S Werner, JA Lanza Abbott, C Angert, JH Park, D Kohlhausen
Organizational Research Methods 13 (3), 515-539, 2010
2212010
Hospitality and tourism research rankings by author, university, and country using six major journals: The first decade of the new millennium
K Park, WMJ Phillips, DD Canter, JA Abbott
Journal of Hospitality & Tourism Research 35 (3), 381-416, 2011
2032011
The hospitality culture scale: A measure organizational culture and personal attributes
M Dawson, JA Abbott, S Shoemaker
International Journal of Hospitality Management 30 (2), 290-300, 2011
1692011
Internal relationship marketing: Korean casino employees’ job satisfaction and organizational commitment
KJ Back, CK Lee, JA Abbott
Cornell Hospitality Quarterly 52 (2), 111-124, 2011
1582011
Event and venue management: Minimizing liability through effective crowd management techniques
JL Abbott, MW Geddie
Event management 6 (4), 259-270, 2000
852000
Hospitality culture and climate: A proposed model for retaining employees and creating competitive advantage
M Dawson, J Abbott
International Journal of Hospitality & Tourism Administration 12 (4), 289-304, 2011
482011
Recreating cheers: an analysis of relationship marketing as an effective marketing technique for quick‐service restaurants
C Robinson, JA Abbott, S Shoemaker
International Journal of Contemporary Hospitality Management, 2005
422005
Should Organizations Be Forgiving or Unforgiving? A Two-Study Replication of How Forgiveness Climate in Hospitality Organizations Drives Employee Attitudes and Behaviors
J Abbott, P Guchait, JM Madera, M Dawson
Cornell Hospitality Quarterly, 1938965516633308, 2016
34*2016
The importance of error management culture in organizations: The impact on employee helping behaviors during service failures and recoveries in restaurants
P Guchait, A Paşamehmetoğlu, JA Lanza-Abbott
Journal of Human Resources in Hospitality & Tourism 14 (1), 45-67, 2015
332015
Corporate social responsibility and public policy making
C Conrad, J Abbott
The debate over corporate social responsibility, 417-437, 2007
262007
Good grief! Anxiety sours the economic benefits of first offers
AS Rosette, S Kopelman, JAL Abbott
Group Decision and Negotiation 23 (3), 629-647, 2014
212014
Impact of error management practices on service recovery performance and helping behaviors in the hospitality industry: The mediating effects of psychological safety and …
P Guchait, C Lee, CY Wang, JL Abbott
Journal of Human Resources in Hospitality & Tourism 15 (1), 1-28, 2016
202016
Examining stealing thunder as a new service recovery strategy: impact on customer loyalty
P Guchait, R Han, X Wang, JA Abbott, Y Liu
International Journal of Contemporary Hospitality Management, 2019
132019
The influence of perceived forgiveness climate on service recovery performance: The mediating effect of psychological safety and organizational fairness
P Guchait, JL Abbott, CK Lee, KJ Back, A Manoharan
Journal of Hospitality and Tourism Management 40, 94-102, 2019
112019
Rate integrity in convention cities
CA Boger Jr, JA Abbott, LC Lin, A Heinemann
Journal of Hospitality & Tourism Research 24 (1), 20-35, 2000
112000
Hospitality culture and climate: Keys to retaining hospitality employees and creating competitive advantage
ME Dawson, JA Abbott
102009
Attributing corporate responsibility for sexual harassment: The supervisory connection
JAL Abbott, TJ Elkins, JS Phillips, JM Madera
Cornell Hospitality Quarterly 55 (4), 376-387, 2014
82014
Event management: minimizing liability through effective crowd management techniques
J Abbott, SM Abbott
Conference Proceedings of Events Beyond 2000: Setting the Agenda, 105-119, 2000
72000
A micro-level view of CSR: A hospitality management systematic literature review
RF Guzzo, JA Abbott, JM Madera
Cornell Hospitality Quarterly 61 (3), 332-352, 2020
62020
Joon Hyung Park, & Kohlhausen, D.(2010). Customer-centric science: Reporting significant research results with rigor, relevance, and practical impact in mind
H Aguinis, S Werner, J Lanza Abbott, C Angert
Organizational Research Methods 13 (3), 515-539, 0
6
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Articles 1–20