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Tore Strandvik
Tore Strandvik
Professor of Marketing, Hanken School of Economics, Helsinki, Finland
Verified email at hanken.fi - Homepage
Title
Cited by
Cited by
Year
Managing Customer Relationships for Profit: The Dynamics of RelationshipQuality
K Storbacka, T Strandvik, C Grönroos
International journal of service industry management 5 (5), 21-38, 1994
23881994
A customer‐dominant logic of service
K Heinonen, T Strandvik, KJ Mickelsson, B Edvardsson, E Sundström, ...
Journal of Service management 21 (4), 531-548, 2010
13902010
Emotions in service satisfaction
V Liljander, T Strandvik
International Journal of service industry management 8 (2), 148-169, 1997
12481997
The nature of customer relationships in services
V Liljander, T Strandvik
Advances in services marketing and management 4 (141), 67, 1995
10801995
The effects of satisfaction and loyalty on profits and growth: products versus services
B Edvardsson, MD Johnson, A Gustafsson, T Strandvik
Total quality management 11 (7), 917-927, 2000
8402000
Customer dominant value formation in service
K Heinonen, T Strandvik, P Voima
European business review 25 (2), 104-123, 2013
5922013
Customer-dominant logic: foundations and implications
K Heinonen, T Strandvik
Journal of Services Marketing 29 (6/7), 472-484, 2015
5252015
Estimating zones of tolerance in perceived service quality and perceived service value
V Liljander, T Strandvik
International Journal of Service Industry Management 4 (2), 0-0, 1993
4541993
Reframing service innovation: COVID-19 as a catalyst for imposed service innovation
K Heinonen, T Strandvik
Journal of service management 32 (1), 101-112, 2020
3442020
Initiation of business relationships in service-dominant settings
B Edvardsson, M Holmlund, T Strandvik
Industrial Marketing Management 37 (3), 339-350, 2008
2512008
Is a critical incident critical for a customer relationship?
B Edvardsson, T Strandvik
Managing Service Quality: An International Journal 10 (2), 82-91, 2000
2442000
Consumer responsiveness to mobile marketing
K Heinonen, T Strandvik
International Journal of Mobile Communications 5 (6), 603-617, 2007
2332007
Stress in business relationships
M Holmlund‐Rytkönen, T Strandvik
Journal of Business & Industrial Marketing 20 (1), 12-22, 2005
2292005
Exploring customer value formation: a customer dominant logic perspective
P Voima, K Heinonen, T Strandvik
Svenska handelshögskolan, 2010
2122010
Customer needing: a challenge for the seller offering
T Strandvik, M Holmlund, B Edvardsson
Journal of business & industrial marketing 27 (2), 132-141, 2012
2032012
Monitoring value‐in‐use of e‐service
K Heinonen, T Strandvik
Journal of service management 20 (1), 33-51, 2009
1672009
The relation between service quality, satisfaction and intentions
V Liljander, T Strandvik
Managing service quality 1, 45-61, 1995
1601995
Ethical consumers' brand avoidance
T Strandvik, A Rindell, K Wilén
Journal of Product & Brand Management 22 (7), 484-490, 2013
1512013
Different comparison standards as determinants of service quality
V Liljander, T Strandvik
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 6 …, 1993
1301993
Corporate brand evolution: corporate brand images evolving in consumers' everyday life
A Rindell, T Strandvik
European Business Review 22 (3), 276-286, 2010
1242010
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