| The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting C Ranaweera, J Prabhu International journal of service industry management 14 (4), 374-395, 2003 | 1329 | 2003 |
| On the relative importance of customer satisfaction and trust as determinants of customer retention and positive word of mouth C Ranaweera, J Prabhu Journal of Targeting, Measurement and Analysis for marketing 12, 82-90, 2003 | 919 | 2003 |
| Some moderating effects on the service quality‐customer retention link C Ranaweera, A Neely International journal of operations & Production management 23 (2), 230-248, 2003 | 443 | 2003 |
| A model of online customer behavior during the initial transaction: Moderating effects of customer characteristics C Ranaweera, G McDougall, H Bansal Marketing Theory 5 (1), 51-74, 2005 | 213 | 2005 |
| Web site satisfaction and purchase intentions: Impact of personality characteristics during initial web site visit C Ranaweera, H Bansal, G McDougall Managing Service Quality: An International Journal 18 (4), 329-348, 2008 | 179 | 2008 |
| Fostering brand engagement and value-laden trusted B2B relationships through digital content marketing: The role of brand’s helpfulness K Taiminen, C Ranaweera European journal of marketing 53 (9), 1759-1781, 2019 | 130 | 2019 |
| Value co-destruction: a typology of resource misintegration manifestations G Laud, L Bove, C Ranaweera, WWC Leo, J Sweeney, S Smith Journal of Services Marketing 33 (7), 866-889, 2019 | 126 | 2019 |
| For better or for worse? Adverse effects of relationship age and continuance commitment on positive and negative word of mouth C Ranaweera, K Menon European Journal of Marketing 47 (10), 1598-1621, 2013 | 117 | 2013 |
| Examining the trade-off between compensation and promptness in eWOM-triggered service recovery: A restorative justice perspective H Liu, C Jayawardhena, S Dibb, C Ranaweera Tourism Management 75, 381-392, 2019 | 112 | 2019 |
| The impact of word of mouth on service purchase decisions: Examining risk and the interaction of tie strength and involvement PA Voyer, C Ranaweera Journal of Service Theory and Practice 25 (5), 636-656, 2015 | 111 | 2015 |
| Talk up or criticize? Customer responses to WOM about competitors during social interactions C Ranaweera, C Jayawardhena Journal of Business Research 67 (12), 2645-2656, 2014 | 105 | 2014 |
| Ambidextrous marketing capabilities and performance: How and when entrepreneurial orientation makes a difference H Mehrabi, N Coviello, C Ranaweera Industrial Marketing Management 77, 129-142, 2019 | 86 | 2019 |
| The role of negative and positive forms of power in supporting CSR alignment and commitment between large firms and SMEs D Harness, C Ranaweera, H Karjaluoto, C Jayawardhena Industrial Marketing Management 75, 17-30, 2018 | 73 | 2018 |
| Are satisfied long-term customers more profitable? Evidence from the telecommunication sector C Ranaweera Journal of Targeting, Measurement and Analysis for Marketing 15, 113-120, 2007 | 54 | 2007 |
| From service quality to service theory and practice C Ranaweera, M Sigala Journal of Service Theory and Practice 25 (1), 2-9, 2015 | 47 | 2015 |
| Journal of Service Theory and Practice at age 30: past, present and future contributions to service research N Donthu, S Kumar, C Ranaweera, M Sigala, R Sureka Journal of Service Theory and Practice 31 (3), 265-295, 2021 | 41 | 2021 |
| The impact of service bundles on the mechanism through which functional value and price value affect WOM intent C Ranaweera, H Karjaluoto Journal of Service Management 28 (4), 707-723, 2017 | 37 | 2017 |
| When is top management team heterogeneity beneficial for product exploration? Understanding the role of institutional pressures H Mehrabi, N Coviello, C Ranaweera Journal of Business Research 132, 775-786, 2021 | 35 | 2021 |
| Mapping of journal of services marketing themes: a retrospective overview using bibliometric analysis N Donthu, S Kumar, C Ranaweera, D Pattnaik, A Gustafsson Journal of Services Marketing, 2021 | 35 | 2021 |
| Former customers’ E-WOM in social media platforms: An investigation of motives, network size and social ties J Azer, C Ranaweera Journal of Business Research 146, 118-133, 2022 | 29 | 2022 |
Jaideep C. Prabhuuniversity of cambridgeVerified email at jbs.cam.ac.uk
