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Chatura Ranaweera
Chatura Ranaweera
Professor of Marketing, Lazaridis School of Business, Wilfrid Laurier University
Verified email at wlu.ca
Title
Cited by
Cited by
Year
The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting
C Ranaweera, J Prabhu
International journal of service industry management 14 (4), 374-395, 2003
13172003
On the relative importance of customer satisfaction and trust as determinants of customer retention and positive word of mouth
C Ranaweera, J Prabhu
Journal of Targeting, Measurement and Analysis for marketing 12, 82-90, 2003
9152003
Some moderating effects on the service quality‐customer retention link
C Ranaweera, A Neely
International journal of operations & Production management 23 (2), 230-248, 2003
4462003
A model of online customer behavior during the initial transaction: Moderating effects of customer characteristics
C Ranaweera, G McDougall, H Bansal
Marketing Theory 5 (1), 51-74, 2005
2152005
Web site satisfaction and purchase intentions: Impact of personality characteristics during initial web site visit
C Ranaweera, H Bansal, G McDougall
Managing Service Quality: An International Journal 18 (4), 329-348, 2008
1702008
Value co-destruction: a typology of resource misintegration manifestations
G Laud, L Bove, C Ranaweera, WWC Leo, J Sweeney, S Smith
Journal of Services Marketing 33 (7), 866-889, 2019
1202019
For better or for worse? Adverse effects of relationship age and continuance commitment on positive and negative word of mouth
C Ranaweera, K Menon
European Journal of Marketing 47 (10), 1598-1621, 2013
1172013
Fostering brand engagement and value-laden trusted B2B relationships through digital content marketing: The role of brand’s helpfulness
K Taiminen, C Ranaweera
European journal of marketing 53 (9), 1759-1781, 2019
1152019
The impact of word of mouth on service purchase decisions: Examining risk and the interaction of tie strength and involvement
PA Voyer, C Ranaweera
Journal of Service Theory and Practice 25 (5), 636-656, 2015
1152015
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery: A restorative justice perspective
H Liu, C Jayawardhena, S Dibb, C Ranaweera
Tourism Management 75, 381-392, 2019
1072019
Talk up or criticize? Customer responses to WOM about competitors during social interactions
C Ranaweera, C Jayawardhena
Journal of Business Research 67 (12), 2645-2656, 2014
1012014
Ambidextrous marketing capabilities and performance: How and when entrepreneurial orientation makes a difference
H Mehrabi, N Coviello, C Ranaweera
Industrial Marketing Management 77, 129-142, 2019
802019
The role of negative and positive forms of power in supporting CSR alignment and commitment between large firms and SMEs
D Harness, C Ranaweera, H Karjaluoto, C Jayawardhena
Industrial Marketing Management 75, 17-30, 2018
742018
Are satisfied long-term customers more profitable? Evidence from the telecommunication sector
C Ranaweera
Journal of Targeting, Measurement and Analysis for Marketing 15, 113-120, 2007
542007
From service quality to service theory and practice
C Ranaweera, M Sigala
Journal of Service Theory and Practice 25 (1), 2-9, 2015
472015
Journal of Service Theory and Practice at age 30: past, present and future contributions to service research
N Donthu, S Kumar, C Ranaweera, M Sigala, R Sureka
Journal of Service Theory and Practice 31 (3), 265-295, 2021
392021
The impact of service bundles on the mechanism through which functional value and price value affect WOM intent
C Ranaweera, H Karjaluoto
Journal of Service Management 28 (4), 707-723, 2017
372017
Mapping of journal of services marketing themes: a retrospective overview using bibliometric analysis
N Donthu, S Kumar, C Ranaweera, D Pattnaik, A Gustafsson
Journal of Services Marketing, 2021
322021
When is top management team heterogeneity beneficial for product exploration? Understanding the role of institutional pressures
H Mehrabi, N Coviello, C Ranaweera
Journal of Business Research 132, 775-786, 2021
302021
A prototyping analysis of relationship marketing constructs: what constructs to use when
T Jones, C Ranaweera, J Murray, H Bansal
Journal of Marketing Management 34 (9-10), 865-901, 2018
292018
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