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Lance A. Bettencourt
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Customer voluntary performance: Customers as partners in service delivery
LA Bettencourt
Journal of retailing 73 (3), 383-406, 1997
23371997
Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors
LA Bettencourt, SW Brown
Journal of retailing 73 (1), 39-61, 1997
16011997
Client co-production in knowledge-intensive business services
LA Bettencourt, AL Ostrom, SW Brown, RI Roundtree
California management review 44 (4), 100-128, 2002
12832002
A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors.
LA Bettencourt, KP Gwinner, ML Meuter
Journal of applied psychology 86 (1), 29, 2001
10452001
Lifestyle of the tight and frugal: Theory and measurement
JL Lastovicka, LA Bettencourt, RS Hughner, RJ Kuntze
Journal of consumer research 26 (1), 85-98, 1999
8281999
Role stressors and customer-oriented boundary-spanning behaviors in service organizations
LA Bettencourt, SW Brown
Journal of the academy of Marketing Science 31 (4), 394-408, 2003
6372003
Customization of the service experience: the role of the frontline employee
LA Bettencourt, K Gwinner
International journal of service industry management 7 (2), 3-20, 1996
5211996
Change-oriented organizational citizenship behaviors: The direct and moderating influence of goal orientation
LA Bettencourt
Journal of Retailing 80 (3), 165-180, 2004
4242004
The customer-centered innovation map
LA Bettencourt, AW Ulwick
Harvard business review 86 (5), 109, 2008
3502008
Customer-oriented boundary-spanning behaviors: Test of a social exchange model of antecedents
LA Bettencourt, SW Brown, SB MacKenzie
Journal of retailing 81 (2), 141-157, 2005
3362005
A service lens on value creation: marketing's role in achieving strategic advantage
LA Bettencourt, RF Lusch, SL Vargo
California management review 57 (1), 44-66, 2014
3202014
The relationship between waiting in a service queue and evaluations of service quality: A field theory perspective
MB Houston, LA Bettencourt, S Wenger
Psychology & Marketing 15 (8), 735-753, 1998
3201998
Service innovation: How to go from customer needs to breakthrough services
LA Bettencourt
(No Title), 2010
1942010
Service innovation: How to go from customer needs to breakthrough services
LA Bettencourt
(No Title), 2010
1942010
The secret to true service innovation
LA Bettencourt, SW Brown, NJ Sirianni
Business Horizons 56 (1), 13-22, 2013
1492013
Giving customers a fair hearing
MAW Ulwick, LA Bettencourt
MIT Sloan management review, 2008
1162008
But that’s not fair! An exploratory study of student perceptions of instructor fairness
MB Houston, LA Bettencourt
Journal of Marketing Education 21 (2), 84-96, 1999
1011999
From goods to great: Service innovation in a product-dominant firm
LA Bettencourt, SW Brown
Business Horizons 56 (3), 277-283, 2013
602013
A job demands-resources (JD-R) perspective on new product selling: A framework for future research
AR Zablah, LB Chonko, LA Bettencourt, G Allen, A Haas
Journal of Personal Selling & Sales Management 32 (1), 73-87, 2012
602012
Reference Diversity in JCR, JM, and JMR: A Reexamination and Extension of Tellis, Chandy, and Ackerman (1999)
LA Bettencourt, MB Houston
Journal of Consumer Research 28 (2), 313-323, 2001
602001
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