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Dr Dahlia El-Manstrly
Dr Dahlia El-Manstrly
Verified email at sheffield.ac.uk - Homepage
Title
Cited by
Cited by
Year
Sustaining customer engagement behavior through corporate social responsibility: The roles of environmental concern and green trust
SHW Chuah, D El-Manstrly, ML Tseng, T Ramayah
Journal of Cleaner Production 262, 121348, 2020
2322020
Enhancing customer loyalty: critical switching cost factors
D El-Manstrly
Journal of Service Management, 2016
1312016
Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry
ND Line, T Dogru, D El-Manstrly, A Buoye, E Malthouse, J Kandampully
Tourism Management 80, 104106, 2020
1192020
A critical examination of service loyalty measures
D El-Manstrly, T Harrison
Journal of Marketing Management 29 (15-16), 1834-1861, 2013
852013
Virtual travel community members’ stickiness behaviour: How and when it develops
D El-Manstrly, F Ali, C Steedman
International Journal of Hospitality Management 88, 102535, 2020
532020
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry
D El-Manstrly, R Paton, C Veloutsou, L Moutinho
Journal of Financial Services Marketing 16, 101-110, 2011
502011
Social isolation and social anxiety as drivers of generation Z's willingness to share personal information on social media
T Lyngdoh, D El‐Manstrly, K Jeesha
Psychology & Marketing 40 (1), 5-26, 2023
442023
Proactive handling of flight overbooking: how to reduce negative eWOM and the costs of bumping customers
A Nazifi, K Gelbrich, Y Grégoire, S Koch, D El-Manstrly, J Wirtz
Journal of Service Research 24 (2), 206-225, 2021
402021
Whose experience is it anyway? Toward a constructive engagement of tensions in patient-centered health care
TJ Vogus, A Gallan, C Rathert, D El-Manstrly, A Strong
Journal of Service Management, DOI 10.1108/JOSM-04-2020-0095, 2020
392020
Severe Service Failures and Online Vindictive Word of Mouth: The Effect of Coping Strategies
D El-Manstrly, F Ali, N Line
International Journal of Hospitality Management, 2021
382021
The performativity turn in tourism
S Harwood, D El-Manstrly
372012
Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders
EC Malthouse, A Buoye, N Line, D El-Manstrly, T Dogru, J Kandampully
Journal of Service Management 30 (4), 507-518, 2019
342019
The influence of goal attainment and switching costs on customers’ staying intentions
MS Temerak, D El-Manstrly
Journal of Retailing and Consumer Services 51, 51-61, 2019
292019
Customers who misbehave: Identifying restaurant guests “acting out” via asymmetric case models
W Chaouali, SM Hammami, JMC Veríssimo, LC Harris, D El-Manstrly, ...
Journal of Retailing and Consumer Services 66, 102897, 2022
222022
Cross-cultural validation of switching costs: a four-country assessment
DA El-Manstrly
International Marketing Review 31 (4), 413-437, 2014
182014
Customers’ reactions to different organizational tactics in a service termination context
A Nazifi, D El-Manstrly, K Gelbrich
European Journal of Marketing 54 (1), 26-48, 2020
132020
Shoppers' neural responses to the mere social presence of others: Insights from an enclosed mall
M Rosenbaum, G Ramirez, D El-Manstrly, J Sit
The International Review of Retail Distribution and Consumer Research, 2021
122021
Encouraging male participation in cancer resource centers
D El-Manstrly, MS Rosenbaum
The Service Industries Journal 38 (1-2), 114-126, 2018
122018
Would you forgive me? From perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
F Ali, D El-Manstrly, GA Abbasi
Journal of Business Research 166, 114138, 2023
112023
The impact of termination severity on customers' emotional, attitudinal and behavioral reactions
A Nazifi, D El-Manstrly, A Tregear, K Auxtova
Journal of Service Theory and Practice 31 (1), 65-81, 2021
102021
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