Dr Dahlia El-Manstrly
Dr Dahlia El-Manstrly
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Cited by
Cited by
Sustaining customer engagement behavior through corporate social responsibility: The roles of environmental concern and green trust
SHW Chuah, D El-Manstrly, ML Tseng, T Ramayah
Journal of Cleaner Production 262, 121348, 2020
Enhancing customer loyalty: critical switching cost factors
D El-Manstrly
Journal of Service Management, 2016
Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry
ND Line, T Dogru, D El-Manstrly, A Buoye, E Malthouse, J Kandampully
Tourism Management 80, 104106, 2020
A critical examination of service loyalty measures
D El-Manstrly, T Harrison
Journal of Marketing Management 29 (15-16), 1834-1861, 2013
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry
D El-Manstrly, R Paton, C Veloutsou, L Moutinho
Journal of Financial Services Marketing 16, 101-110, 2011
Virtual travel community members’ stickiness behaviour: How and when it develops
D El-Manstrly, F Ali, C Steedman
International Journal of Hospitality Management 88, 102535, 2020
Proactive handling of flight overbooking: how to reduce negative eWOM and the costs of bumping customers
A Nazifi, K Gelbrich, Y Grégoire, S Koch, D El-Manstrly, J Wirtz
Journal of Service Research 24 (2), 206-225, 2021
The performativity turn in tourism
S Harwood, D El-Manstrly
Severe Service Failures and Online Vindictive Word of Mouth: The Effect of Coping Strategies
D El-Manstrly, F Ali, N Line
International Journal of Hospitality Management, 2021
Social isolation and social anxiety as drivers of generation Z's willingness to share personal information on social media
T Lyngdoh, D El‐Manstrly, K Jeesha
Psychology & Marketing 40 (1), 5-26, 2023
Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders
EC Malthouse, A Buoye, N Line, D El-Manstrly, T Dogru, J Kandampully
Journal of Service Management 30 (4), 507-518, 2019
Whose experience is it anyway? Toward a constructive engagement of tensions in patient-centered health care
TJ Vogus, A Gallan, C Rathert, D El-Manstrly, A Strong
Journal of Service Management, DOI 10.1108/JOSM-04-2020-0095, 2020
The influence of goal attainment and switching costs on customers’ staying intentions
MS Temerak, D El-Manstrly
Journal of Retailing and Consumer Services 51, 51-61, 2019
Customers who misbehave: Identifying restaurant guests “acting out” via asymmetric case models
W Chaouali, SM Hammami, JMC Veríssimo, LC Harris, D El-Manstrly, ...
Journal of Retailing and Consumer Services 66, 102897, 2022
Cross-cultural validation of switching costs: a four-country assessment
DA El-Manstrly
International Marketing Review 31 (4), 413-437, 2014
Customers’ reactions to different organizational tactics in a service termination context
A Nazifi, D El-Manstrly, K Gelbrich
European Journal of Marketing 54 (1), 26-48, 2020
Encouraging male participation in cancer resource centers
D El-Manstrly, MS Rosenbaum
The Service Industries Journal 38 (1-2), 114-126, 2018
The impact of termination severity on customers' emotional, attitudinal and behavioral reactions
A Nazifi, D El-Manstrly, A Tregear, K Auxtova
Journal of Service Theory and Practice 31 (1), 65-81, 2021
Shoppers' neural responses to the mere social presence of others: Insights from an enclosed mall
M Rosenbaum, G Ramirez, D El-Manstrly, J Sit
The International Review of Retail Distribution and Consumer Research, 2021
Would you forgive me? From perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
F Ali, D El-Manstrly, GA Abbasi
Journal of Business Research 166, 114138, 2023
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