J. Joseph Cronin Jr.
J. Joseph Cronin Jr.
John R. Kerr Eminent Scholar Chair in Marketing & Innovation Florida State University
Adresse e-mail validée de fsu.edu
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Measuring service quality: a reexamination and extension
JJ Cronin Jr, SA Taylor
Journal of marketing 56 (3), 55-68, 1992
201431992
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
JJ Cronin Jr, MK Brady, GTM Hult
Journal of retailing 76 (2), 193-218, 2000
96062000
SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality
JJ Cronin Jr, SA Taylor
Journal of marketing 58 (1), 125-131, 1994
57491994
Some new thoughts on conceptualizing perceived service quality: a hierarchical approach
MK Brady, JJ Cronin Jr
Journal of marketing 65 (3), 34-49, 2001
55742001
Performance-only measurement of service quality: a replication and extension
MK Brady, JJ Cronin Jr, RR Brand
Journal of business research 55 (1), 17-31, 2002
14782002
Customer orientation: Effects on customer service perceptions and outcome behaviors
MK Brady, JJ Cronin Jr
Journal of service Research 3 (3), 241-251, 2001
11152001
A cross‐sectional test of the effect and conceptualization of service value
JJ Cronin, MK Brady, RR Brand, R Hightower, DJ Shemwell
Journal of services Marketing, 1997
8181997
Green marketing strategies: an examination of stakeholders and the opportunities they present
JJ Cronin, JS Smith, MR Gleim, E Ramirez, JD Martinez
Journal of the Academy of Marketing Science 39 (1), 158-174, 2011
6622011
Against the green: A multi-method examination of the barriers to green consumption
MR Gleim, JS Smith, D Andrews, JJ Cronin Jr
Journal of retailing 89 (1), 44-61, 2013
6222013
Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models
MK Brady, GA Knight, JJ Cronin Jr, G Tomas, M Hult, BD Keillor
Journal of Retailing 81 (3), 215-230, 2005
5702005
Modeling patient satisfaction and service quality.
SA Taylor, JJ Cronin Jr
Journal of health care marketing 14 (1), 1994
4801994
Managing behavioral intentions in diverse cultural environments: An investigation of service quality, service value, and satisfaction for American and Ecuadorian fast-food …
MK Brady, CJ Robertson, JJ Cronin
Journal of International Management 7 (2), 129-149, 2001
3632001
Looking back to see forward in services marketing: some ideas to consider
JJ Cronin
Managing Service Quality: An International Journal, 2003
3032003
Strategies to offset performance failures: The role of brand equity
MK Brady, JJ Cronin Jr, GL Fox, ML Roehm
Journal of Retailing 84 (2), 151-164, 2008
2532008
Relational Exchange in Services:: An Empirical Investigation of Ongoing Customer Service‐provider Relationships
DJ Shemwell, JJ Cronin, WR Bullard
International Journal of Service Industry Management, 1994
2431994
Corporate social responsibility in sport
C Bradish, JJ Cronin
Journal of Sport Management 23 (6), 691-697, 2009
1982009
The good guys don't always win: the effect of valence on service perceptions and consequences
MK Brady, CM Voorhees, JJ Cronin, BL Bourdeau
Journal of Services Marketing, 2006
1942006
Recreational service quality in the international setting
SA Taylor, A Sharland, JJ Cronin, W Bullard
International journal of service industry management, 1993
1791993
Satisfying customer expectations: the effect on conflict and repurchase intentions in industrial marketing channels
JJ Cronin, MH Morris
Journal of the Academy of Marketing Science 17 (1), 41-49, 1989
174*1989
A.(1992). Measuring service quality: a reexamination and extension
JJ Cronin, S Taylor
Journal of Marketing 56 (3), 55, 1992
1371992
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