Yany Gregoire

Citée par

	Toutes	Depuis 2015
Citations	3986	3121
indice h	22	21
indice i10	26	24

740

370

185

555

200820092010201120122013201420152016201720182019202019 28 59 90 160 188 252 325 370 441 572 655 738

Coauteurs

Tom TrippWashington State UniversityAdresse e-mail validée de vancouver.wsu.edu
Renaud LegouxHEC MontréalAdresse e-mail validée de hec.ca
Robert J FisherUniversity of AlbertaAdresse e-mail validée de ualberta.ca
Jeff JoiremanProfessor, Department of Marketing and International Business, WSUAdresse e-mail validée de wsu.edu
Christopher R. PlouffeGary W. Rollins College of Business, University of Tennessee -- Chattanooga (UTC)Adresse e-mail validée de utc.edu
Daniel LauferVictoria University of WellingtonAdresse e-mail validée de vuw.ac.nz
Anders GustafssonProfessor of Marketing, BI Norwegian Business SchoolAdresse e-mail validée de bi.no
Paul FombelleAssociate Professor of Marketing, Northeastern UniversityAdresse e-mail validée de neu.edu
Sterling A. BoneUtah State UniversityAdresse e-mail validée de usu.edu
Clay VoorheesProfessor and Morris Mayer Endowed Chair, University of AlabamaAdresse e-mail validée de ua.edu
Rui SousaProfessor of Operations Management, Catolica Porto Business School, Universidade Católica PortuguesaAdresse e-mail validée de porto.ucp.pt
Mina RohaniAssistant Professor, Saint Mary's College of CaliforniaAdresse e-mail validée de stmarys-ca.edu
Sylvain SenecalHEC MontrealAdresse e-mail validée de hec.ca
Sanjay R. SisodiyaAssistant Professor of Marketing, University of IdahoAdresse e-mail validée de uidaho.edu
Berna DevezerAssociate Professor of Marketing, University of IdahoAdresse e-mail validée de uidaho.edu
Trent WachnerAdresse e-mail validée de creighton.edu
Anshu Pradeep SuriHEC MontréalAdresse e-mail validée de hec.ca
Mansur KhamitovAssistant Professor of Marketing at the Nanyang Business School, Nanyang Technological UniversityAdresse e-mail validée de ntu.edu.sg
Babu (Lourduraj) John MariadossMarketing Professor, Texas Tech UniversityAdresse e-mail validée de ttu.edu
Jeff RadighieriTexas Woman's UniversityAdresse e-mail validée de twu.edu

Yany Gregoire

HEC Montréal

Adresse e-mail validée de hec.ca - Page d'accueil

marketing service marketing marketing strategy


Titre Trier par citations Trier par année Trier par titre	Citée par Citée par	Année
When customer love turns into lasting hate: The effects of relationship strength and time on customer revenge and avoidance Y Grégoire, TM Tripp, R Legoux Journal of marketing 73 (6), 18-32, 2009	733	2009
Customer betrayal and retaliation: when your best customers become your worst enemies Y Grégoire, RJ Fisher Journal of the Academy of Marketing Science 36 (2), 247-261, 2008	684	2008
The effects of relationship quality on customer retaliation Y Grégoire, RJ Fisher Marketing Letters 17 (1), 31-46, 2006	436	2006
A Comprehensive Model of Customer Direct and Indirect Revenge: Understanding the Effects of Perceived Greed and Customer Power,” Y Grégoire, D Laufer, T Tripp Journal of the Academy of Marketing Science 38 (6), 738-58, 0	391*
A comprehensive model of customer direct and indirect revenge: Understanding the effects of perceived greed and customer power Y Grégoire, D Laufer, TM Tripp Journal of the Academy of Marketing Science 38 (6), 738-758, 2010	386	2010
Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens CM Voorhees, PW Fombelle, Y Gregoire, S Bone, A Gustafsson, R Sousa, ... Journal of Business Research 79, 269-280, 2017	234	2017
Managing social media crises with your customers: The good, the bad, and the ugly Y Grégoire, A Salle, TM Tripp Business Horizons 58 (2), 173-182, 2015	212	2015
Inbound open innovation for enhanced performance: Enablers and opportunities SR Sisodiya, JL Johnson, Y Grégoire Industrial marketing management 42 (5), 836-849, 2013	198	2013
When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation J Joireman, Y Grégoire, B Devezer, TM Tripp Journal of Retailing 89 (3), 315-337, 2013	191	2013
When unhappy customers strike back on the Internet TM Tripp, Y Grégoire MIT Sloan Management Review 52 (3), 37-44, 2011	162	2011
SOCO's impact on individual sales performance: The integration of selling skills as a missing link T Wachner, CR Plouffe, Y Grégoire Industrial Marketing Management 38 (1), 32-44, 2009	151	2009
How much compensation should a firm offer for a flawed service? An examination of the nonlinear effects of compensation on satisfaction K Gelbrich, J Gäthke, Y Grégoire Journal of Service Research 18 (1), 107-123, 2015	79	2015
The impact of aging on consumer responses: what do we know? Y Gregoire ACR North American Advances, 2003	65	2003
Getting Lost" Into the Wild": Understanding Consumers' Movie Enjoyment Through a Narrative Transportation Approach W Batat, M Wohlfeil ACR North American Advances, 2009	53	2009
Customer forgiveness following service failures J Joireman, Y Grégoire, TM Tripp Current Opinion in Psychology 10, 76-82, 2016	44	2016
Ingredient branding and feedback effects: The impact of product outcomes, initial parent brand strength asymmetry, and parent brand role JP Radighieri, BJ Mariadoss, Y Grégoire, JL Johnson Marketing Letters 25 (2), 123-138, 2014	42	2014
Gender differences in decision satisfaction within established dyads: Effects of competitive and cooperative behaviors RJ Fisher, Y Grégoire Psychology & Marketing 23 (4), 313-333, 2006	41	2006
The role of humor usage on creativity, trust and performance in business relationships: An analysis of the salesperson-customer dyad B Lussier, Y Grégoire, MA Vachon Industrial Marketing Management 65, 168-181, 2017	39	2017
How a firm's best versus normal customers react to compensation after a service failure K Gelbrich, J Gäthke, Y Grégoire Journal of Business Research 69 (10), 4331-4339, 2016	34	2016
Service crisis recovery and firm performance: insights from information breach announcements S Rasoulian, Y Grégoire, R Legoux, S Sénécal Journal of the Academy of Marketing Science 45 (6), 789-806, 2017	27	2017

Le système ne peut pas réaliser cette opération maintenant. Veuillez réessayer plus tard.

Articles 1–20

Nombre de citations par an

Citations en double

Citations fusionnées

Ajouter les coauteursCoauteurs

Importer un PDF

Suivre les mises à jour de cet auteur

Citée par

Coauteurs