Sterling A. Bone
Sterling A. Bone
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Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens
CM Voorhees, PW Fombelle, Y Gregoire, S Bone, A Gustafsson, R Sousa, ...
Journal of Business Research 79, 269-280, 2017
3452017
Rejected, shackled, and alone: The impact of systemic restricted choice on minority consumers' construction of self
SA Bone, GL Christensen, JD Williams
Journal of Consumer Research 41 (2), 451-474, 2014
1582014
Identifying the traits of aggressive and distracted drivers: a hierarchical trait model approach
SA Bone, JC Mowen
Journal of Consumer Behaviour: an International Research Review 5 (5), 454-464, 2006
1152006
Personality traits and fear response to print advertisements: Theory and an empirical study
JC Mowen, EG Harris, SA Bone
Psychology & Marketing 21 (11), 927-943, 2004
902004
Responsibility and well-being: resource integration under responsibilization in expert services
L Anderson, J Spanjol, JG Jefferies, AL Ostrom, C Nations Baker, ...
Journal of Public Policy & Marketing 35 (2), 262-279, 2016
532016
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
SA Bone, PW Fombelle, KR Ray, KN Lemon
Journal of Service Research 18 (1), 23-38, 2015
512015
Immigration, culture, and ethnicity in transformative consumer research
D Crockett, L Anderson, SA Bone, A Roy, JJ Wang, G Coble
Journal of Public Policy & Marketing 30 (1), 47-54, 2011
462011
“Mere Measurement Plus”: How Solicitation of Open-Ended Positive Feedback Influences Customer Purchase Behavior
SA Bone, KN Lemon, CM Voorhees, KA Liljenquist, PW Fombelle, ...
Journal of Marketing Research 54 (1), 156-170, 2017
322017
Responding to the 98%: face-enhancing strategies for dealing with rejected customer ideas
PW Fombelle, SA Bone, KN Lemon
Journal of the Academy of Marketing Science 44 (6), 685-706, 2016
292016
‘‘By-the-Book’’Decision Making: How Service Employee Desire for Decision Latitude Influences Customer Selection Decisions
SA Bone, JC Mowen
Journal of Service Research 13 (2), 184-197, 2010
152010
Why we need a service logic: A comparative review
SE Sampson, LJ Menor, SA Bone
Journal of Applied Management and Entrepreneurship 15 (3), 18, 2010
132010
When consumer well-being meets small business ownership: Transforming financial service systems to eradicate disparate treatment and discrimination
SA Bone, GL Christensen, JD Williams
ACR North American Advances, 2011
42011
Attention vulnerable shoppers: measuring consumer attitudes toward salespeople
J Larson, S Bone
ACR North American Advances, 2009
32009
Fishing for Compliments and Complaints: The Influence of Solicited Customer Feedback and Company Acknowledgement on Customer Attitudes and Intentions
SA Bone, KN Lemon, KA Liljenquist, RB Money, KB DeTienne
MSI Reports 9 (3), 51, 2009
22009
Women in Business Branding: Consumer Behavior Based on Hedonic vs. Utilitarian Positioning
G Arnold, D Brocato, S Bone
2015
Suggestions are Welcome: Provider Responses to Unsolicted Advice Feedback
PW Fombelle, SA Bone, KN Lemon
The Sustainable Global Marketplace, 347-347, 2015
2015
Acknowledging Consumer Gratitude: Leveraging the Voice of the Consumer to Increase Loyalty
PW Fombelle, C Voorhees, S Bone, A Allen
ACR North American Advances, 2013
2013
The Effects of Consumer Vulnerability on Service Evaluations and Wellbeing Outcomes
L Anderson, D Mathras, RJ Caselli, DM Kennedy, AL Ostrom
ACR North American Advances, 2013
2013
Rejected, Shackled and Alone: the Experience of Restricted Consumer Choice Among Minority Entrepreneur Consumers
S Bone, G Christensen, J Williams
ACR Asia-Pacific Advances, 2011
2011
Measuring Salesperson Orientation of Consumers
JS Larson, SA Bone
Advances in Consumer Research 36, 2009
2009
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