Fatma Pakdil
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Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores
F Pakdil, Ö Aydın
Journal of Air Transport Management 13 (4), 229-237, 2007
Patient satisfaction in a preoperative assessment clinic: an analysis using SERVQUAL dimensions
F Pakdil, TN Harwood
Total Quality Management & Business Excellence 16 (1), 15-30, 2005
Criteria for a lean organisation: development of a lean assessment tool
F Pakdil, KM Leonard
International Journal of Production Research 52 (15), 4587-4607, 2014
The effect of organizational culture on implementing and sustaining lean processes
F Pakdil, KM Leonard
Journal of Manufacturing Technology Management, 2015
Culture and communication: Cultural variations and media effectiveness
KM Leonard, JR Van Scotter, F Pakdil
Administration & Society 41 (7), 850-877, 2009
A quality function deployment application using qualitative and quantitative analysis in after sales services
F Pakdil, FB Işın, H Genç
Total Quality Management & Business Excellence 23 (11-12), 1397-1411, 2012
Implementing and sustaining lean processes: the dilemma of societal culture effects
F Pakdil, KM Leonard
International Journal of Production Research 55 (3), 700-717, 2017
Improving service quality in highway passenger transportation: a case study using quality function deployment
F Pakdil, FB Kurtulmusoglu
Fuzzy SERVQUAL analysis in airline services
O Aydin, F Pakdil
Organizacija 41 (3), 2008
Kalite kültürünü etkileyen faktörler üzerine bir derleme
F Pakdil
Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü, 2004
The effects of TQM on corporate performance
F Pakdil
The Business Review, Cambridge 15 (1), 242-248, 2010
Driver performance appraisal using GPS terminal measurements: A conceptual framework
B Şimşek, F Pakdil, B Dengiz, MC Testik
Transportation research part C: emerging technologies 26, 49-60, 2013
Quality improvement strategies of highway bus service based on a fuzzy quality function deployment approach
FB Kurtulmuşoğlu, F Pakdil, KD Atalay
Transportmetrica A: Transport Science 12 (2), 175-202, 2016
The SAGE encyclopedia of quality and the service economy
SM Dahlgaard-Park
SAGE Publications, 2015
Combined analysis of service expectations and perceptions in lodging industry through quality function deployment
FB Kurtulmuşoğlu, F Pakdil
Total Quality Management & Business Excellence 28 (11-12), 1393-1413, 2017
Ekip bazlı performans değerlendirme
F Pakdil
KalDer Forum,[Online]: www. kalder. org.(02. 2013), 2001
Cooperation across cultures: An examination of the concept in 16 countries
KM Leonard, C Cosans, F Pakdil, C Collaborator
International Journal of Intercultural Relations 36 (2), 238-247, 2012
Sağlık Sektöründe Performans Ölçümü ve Yönetimi
F Pakdil
içinde, Sağlık Sektöründe Performans Yönetimi Türkiye Örneği, ss, 114-149, 2007
Cultural issues in implementing lean production
T Lacksonen, B Rathinam, F Pakdil, D Gülel
IIE Annual Conference. Proceedings, 1, 2010
A systematic approach to reduce human and system-related errors causing customer dissatisfaction in a production environment
F Pakdil, O Özkök, B Dengiz, I Kara, N Selvi, A Kargı
Total Quality Management 20 (1), 129-137, 2009
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