Chanaka Jayawardhena
Chanaka Jayawardhena
Professor of Marketing, University of Surrey
Verified email at - Homepage
Cited by
Cited by
Changes in the banking sector–the case of Internet banking in the UK
C Jayawardhena, P Foley
Internet research 10 (1), 19-31, 2000
E‐consumer behaviour
C Dennis, B Merrilees, C Jayawardhena, L Tiu Wright
European journal of Marketing 43 (9/10), 1121-1139, 2009
Digital and social media marketing usage in B2B industrial section.
J Järvinen, A Tollinen, H Karjaluoto, C Jayawardhena
Marketing Management Journal 22 (2), 2012
Measurement of service quality in internet banking: the development of an instrument
C Jayawardhena
Journal of marketing management 20 (1-2), 185-207, 2004
Personal values’ influence on e‐shopping attitude and behaviour
C Jayawardhena
Internet research 14 (2), 127-138, 2004
Customer relationship building: The role of brand attractiveness and consumer–brand identification
AM Elbedweihy, C Jayawardhena, MH Elsharnouby, TH Elsharnouby
Journal of Business Research 69 (8), 2901-2910, 2016
Website design quality and usage behavior: Unified Theory of Acceptance and Use of Technology
K Al-Qeisi, C Dennis, E Alamanos, C Jayawardhena
Journal of Business Research 67 (11), 2282-2290, 2014
Consumers online: intentions, orientations and segmentation
C Jayawardhena, L Tiu Wright, C Dennis
International Journal of Retail & Distribution Management 35 (6), 515-526, 2007
Antecedents to permission based mobile marketing: an initial examination
C Jayawardhena, A Kuckertz, H Karjaluoto, T Kautonen
European journal of marketing 43 (3/4), 473-499, 2009
The influences of social e-shopping in enhancing young women's online shopping behaviour
C Dennis, A Morgan, LT Wright, C Jayawardhena
Journal of customer behaviour 9 (2), 151-174, 2010
Drivers of in‐group and out‐of‐group electronic word‐of‐mouth (eWOM)
J Luís Abrantes, C Seabra, C Raquel Lages, C Jayawardhena
European Journal of Marketing 47 (7), 1067-1088, 2013
How value and trust influence loyalty in wireless telecommunications industry
H Karjaluoto, C Jayawardhena, M Leppäniemi, M Pihlström
Telecommunications policy 36 (8), 636-649, 2012
An empirical investigation into e‐shopping excitement: antecedents and effects
C Jayawardhena, L Tiu Wright
European journal of Marketing 43 (9/10), 1171-1187, 2009
Online shopping experience in an emerging e-retailing market
EE Izogo, C Jayawardhena
Journal of Research in Interactive Marketing 12 (2), 193-214, 2018
Outcomes of service encounter quality in a business-to-business context
C Jayawardhena, AL Souchon, AM Farrell, K Glanville
Industrial marketing management 36 (5), 575-588, 2007
Exploring gender influence on customer's intention to engage permission‐based mobile marketing
H Karjaluoto, H Lehto, M Leppäniemi, C Jayawardhena
Electronic markets 18 (3), 242-259, 2008
A review of service quality and service delivery: Towards a customer co-production and customer-integration approach
ZM Alzaydi, A Al-Hajla, B Nguyen, C Jayawardhena
Business Process Management Journal 24 (1), 295-328, 2018
The impact of service encounter quality in service evaluation: evidence from a business‐to‐business context
C Jayawardhena
Journal of Business & Industrial Marketing 25 (5), 338-348, 2010
Online shopping experience in an emerging e‐retailing market: Towards a conceptual model
EE Izogo, C Jayawardhena
Journal of consumer Behaviour 17 (4), 379-392, 2018
Social sharing of consumption emotion in electronic word of mouth (eWOM): A cross-media perspective
H Liu, C Jayawardhena, VS Osburg, V Yoganathan, S Cartwright
Journal of Business Research 132, 208-220, 2021
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