| Developing and Validating a Service Robot Integration Willingness Scale L Lu, R Cai, D Gursoy International Journal of Hospitality Management 80, 36-51, 2019 | 600 | 2019 |
| Factors influencing residents’ subjective well-being at World Heritage Sites CG Chi, R Cai, Y Li Tourism management 63, 209-222, 2017 | 135 | 2017 |
| Mindset matters in purchasing online food deliveries during the pandemic: The application of construal level and regulatory focus theories R Cai, XY Leung International Journal of Hospitality Management 91, 2020 | 122 | 2020 |
| Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective RR Cai, L Lu, D Gursoy Tourism Management 69, 330-344, 2018 | 122 | 2018 |
| Developing a typology of disruptive customer behaviors: Influence of customer misbehavior on service experience of by-standing customers D Gursoy, RR Cai, G Anaya International Journal of Contemporary Hospitality Management 29 (9), 2341-2360, 2017 | 92 | 2017 |
| The impacts of complaint efforts on customer satisfaction and loyalty R Cai, CGQ Chi Service Industries Journal 38 (15-16), 1095-1115, 2018 | 72 | 2018 |
| Customers’ perceived justice, emotions, direct and indirect reactions to service recovery: moderating effects of recovery efforts R Cai, H Qu Journal of Hospitality Marketing & Management 27 (3), 323-345, 2018 | 62 | 2018 |
| How pandemic severity moderates digital food ordering risks during COVID-19: An application of prospect theory and risk perception framework. XY Leung, R Cai Journal of Hospitality & Tourism Management 47, 497-505, 2021 | 56 | 2021 |
| Building trust through a personal touch: Consumer response to service failure and recovery of home-sharing L Lu, R Cai, C King Journal of Business Research 117, 99-111, 2020 | 52 | 2020 |
| Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers’ behavioral intentions R Cai, XY Leung, CG Chi International Journal of Hospitality Management 101 (103110), 2022 | 46 | 2022 |
| Customers’ perceptions of hotel AI-enabled voice assistants: Does brand matter? R Cai, L Cain, HH Jeon International Journal of Contemporary Hospitality Management 34 (8), 2807-2831, 2022 | 40 | 2022 |
| Pictures vs. reality: Roles of disconfirmation magnitude, disconfirmation sensitivity, and branding R Cai, CG Chi International Journal of Hospitality Management 98 (103040), 2021 | 32 | 2021 |
| A recipe for food promotion: Effects of color brightness on food evaluations and behavioral intentions R Cai, CG Chi International Journal of Contemporary Hospitality Management 13 (12), 3925-3947, 2020 | 21 | 2020 |
| Coping strategy in hospitality internships: A mixed method approach YC Wang, R Cai, CE Yang, H Qu Journal of Hospitality & Tourism Education 27 (1), 10-19, 2015 | 20 | 2015 |
| The effects of intragroup guanxi interaction on customers’ intentions to complain X Xu, C Chi, R Cai, L Pan Journal of Hospitality & Tourism Research 46 (7), 1411-1435, 2022 | 9 | 2022 |
| When causal attribution meets cuisine type: How consumer power and moral identity moderate virtual kitchen patronage X Leung, R Cai, H Zhang, B Bai International Journal of Contemporary Hospitality Management 36 (4), 1279-1298, 2024 | 5 | 2024 |
| How do customers navigate perceived inappropriateness of collective emotion in group service recovery? An application of cognitive dissonance theory X Xu, J Liu, R Cai Tourism Management 93 (104615), 2022 | 4 | 2022 |
| Customers’ intention to compliment and complaint via AI-enabled platforms: A self-disclosure perspective. R Cai, Y Wang, JJ Sun International Journal of Hospitality Management 116 (103628), 2024 | 2 | 2024 |
| Healthy, but say it out loud? The messaging effect on restaurants’ healthy food promotion L Lu, R Cai Journal of Hospitality & Tourism Research 47 (8), 1399-1424, 2023 | 2 | 2023 |
| Does Metaverse Tourism Stimulate Prosocial Behavior? A Mindfulness-Driven Model with a Psychological Ownership Perspective R Cai, Y Wang, TC Zhang International Journal of Contemporary Hospitality Management, 2024 | 1 | 2024 |
Lu LuTemple UniversityVerified email at temple.edu
