Tom Tripp
Tom Tripp
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Cited by
Beyond distrust:" Getting even" and the need for revenge.
RJ Bies, TM Tripp
Sage Publications, Inc, 1996
When customer love turns into lasting hate: The effects of relationship strength and time on customer revenge and avoidance
Y Grégoire, TM Tripp, R Legoux
Journal of marketing 73 (6), 18-32, 2009
Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliation, and avoidance in organizations.
K Aquino, TM Tripp, RJ Bies
Journal of applied psychology 91 (3), 653, 2006
How employees respond to personal offense: the effects of blame attribution, victim status, and offender status on revenge and reconciliation in the workplace.
K Aquino, TM Tripp, RJ Bies
Journal of applied psychology 86 (1), 52, 2001
At the breaking point
RJ Bies, TM Tripp, RM Kramer
Antisocial behavior in organizations, 18-36, 1997
A comprehensive model of customer direct and indirect revenge: Understanding the effects of perceived greed and customer power
Y Grégoire, D Laufer, TM Tripp
Journal of the Academy of Marketing Science 38, 738-758, 2010
Managing social media crises with your customers: The good, the bad, and the ugly
Y Grégoire, A Salle, TM Tripp
Business horizons 58 (2), 173-182, 2015
The study of revenge in the workplace: Conceptual, ideological, and empirical issues.
RJ Bies, TM Tripp
American Psychological Association, 2005
When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation
J Joireman, Y Grégoire, B Devezer, TM Tripp
Journal of Retailing 89 (3), 315-337, 2013
A vigilante model of justice: Revenge, reconciliation, forgiveness, and avoidance
TM Tripp, RJ Bies, K Aquino
Social Justice Research 20, 10-34, 2007
Revenge in organizations: The good, the bad, and the ugly.
RJ Bies, TM Tripp
Elsevier Science/JAI Press, 1998
Poetic justice or petty jealousy? The aesthetics of revenge
TM Tripp, RJ Bies, K Aquino
Organizational behavior and human decision processes 89 (1), 966-984, 2002
What's good about revenge? The avenger's perspective.
TM Tripp, RJ Bies
Elsevier Science/JAI Press, 1997
An evaluation of dependent variables in experimental negotiation studies: Impasse rates and Pareto efficiency
TM Tripp, H Sondak
Organizational Behavior and Human Decision Processes 51 (2), 273-295, 1992
A passion for justice: The rationality and morality of revenge.
RJ Bies, TM Tripp
Lawrence Erlbaum Associates Publishers, 2001
When unhappy customers strike back on the Internet
TM Tripp, Y Grégoire
MIT Sloan Management Review, 2011
‘Hot flashes, open wounds
RJ Bies, TM Tripp
Injustice and the tyranny of its emotions. In SW Gilliland, DD Steiner, & DP …, 2002
Two faces of the powerless: Coping with tyranny in organizations
RJ Bies, TM Tripp
Power and influence in organizations, 203-220, 1998
Standing by your organization: The impact of organizational identification and abusive supervision on followers’ perceived cohesion and tendency to gossip
S Decoster, J Camps, J Stouten, L Vandevyvere, TM Tripp
Journal of business Ethics 118, 623-634, 2013
“Righteous” anger and revenge in the workplace: The fantasies, the feuds, the forgiveness
TM Tripp, RJ Bies
International handbook of anger: Constituent and concomitant biological …, 2009
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