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Rui Sousa
Rui Sousa
Professor of Operations Management, Catolica Porto Business School, Universidade Católica Portuguesa
Email confirmado em porto.ucp.pt - Página inicial
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Metodologia de pesquisa em engenharia de produção e gestão de operações
PA CAUCHICK MIGUEL, A Fleury, CHP Mello, DN Nakano, JB Turrioni, ...
Rio de Janeiro: Elzevir, 2010
14012010
Quality management re-visited: a reflective review and agenda for future research
R Sousa, CA Voss
Journal of operations management 20 (1), 91-109, 2002
11052002
Contingency research in operations management practices
R Sousa, CA Voss
Journal of Operations Management 26 (6), 697-713, 2008
10452008
Service quality in multichannel services employing virtual channels
R Sousa, CA Voss
Journal of service research 8 (4), 356-371, 2006
5692006
Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens
CM Voorhees, PW Fombelle, Y Gregoire, S Bone, A Gustafsson, R Sousa, ...
Journal of Business Research 79, 269-280, 2017
4742017
Quality management: universal or context dependent?
R Sousa, CA Voss
Production and Operations Management 10 (4), 383-404, 2001
3512001
“Futurizing” smart service: implications for service researchers and managers
NV Wünderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ...
Journal of Services Marketing, 2015
3462015
The effects of service failures and recovery on customer loyalty in e‐services: An empirical investigation
R Sousa, CA Voss
International Journal of Operations & Production Management, 2009
1982009
Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices
R Sousa
Journal of operations management 21 (1), 1-18, 2003
1912003
Capability antecedents and performance outcomes of servitization: Differences between basic and advanced services
R Sousa, GJC da Silveira
International Journal of Operations & Production Management 37 (4), 444-467, 2017
1512017
The impacts of e-service quality on customer behaviour in multi-channel e-services
R Sousa, C Voss
Total Quality Management & Business Excellence 23 (7-8), 789-806, 2012
1182012
Framing the servitization transformation process: A model to understand and facilitate the servitization journey
T Baines, AZ Bigdeli, R Sousa, A Schroeder
International Journal of Production Economics 221, 107463, 2020
1122020
Challenges at the marketing–operations interface in omni-channel retail environments
THA Bijmolt, M Broekhuis, S De Leeuw, C Hirche, RP Rooderkerk, ...
Journal of Business Research 122, 864-874, 2021
1072021
Paradigms of choice in manufacturing strategy: exploring performance relationships of fit, best practices, and capability‐based approaches
GJC da Silveira, RS Sousa
International Journal of Operations & Production Management, 2010
972010
The impact of sales and operations planning practices on manufacturing operational performance
AMT Thomé, RS Sousa, LFRR Scavarda do Carmo
International Journal of Production Research 52 (7), 2108-2121, 2014
912014
The relationship between servitization and product customization strategies
R Sousa, GJC da Silveira
International Journal of Operations & Production Management, 2018
682018
O método do estudo de caso na engenharia de produção
PAC Miguel, R Sousa
662012
Reflections on context in service research
C Voss, H Perks, R Sousa, L Witell, NV Wünderlich
Journal of Service Management 27 (1), 30-36, 2016
592016
Barriers to internal benchmarking initiatives: an empirical investigation
P Amaral, R Sousa
Benchmarking: An International Journal, 2009
572009
Customer heterogeneity in operational e‐service design attributes: an empirical investigation of service quality
R Sousa, ACL Yeung, TCE Cheng
International Journal of Operations & Production Management, 2008
532008
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