Chris Voss

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Aleda RothClemson UniversityAdresse e-mail validée de clemson.edu
Lia PatrícioAssociate Professor, INESC TEC and Faculty of Engineering, University of PortoAdresse e-mail validée de fe.up.pt
Nancy V. WünderlichTechnische Universität BerlinAdresse e-mail validée de tu-berlin.de
Raffaella CaglianoPolitecnico di MilanoAdresse e-mail validée de polimi.it
Juliana HsuanProfessor of Operations Management & Supply Chain Management, Copenhagen Business SchoolAdresse e-mail validée de cbs.dk
A ParasuramanProfessor of Marketing, University of MiamiAdresse e-mail validée de miami.edu
David TwiggUniversity of the West of Scotland, UKAdresse e-mail validée de uws.ac.uk
Henk AkkermansTilburg UniversityAdresse e-mail validée de uvt.nl
Craig FroehleProfessor, University of CincinnatiAdresse e-mail validée de uc.edu
Pär ÅhlströmTorsten and Ragnar Söderberg Professor of Business Administration, Stockholm School of EconomicsAdresse e-mail validée de hhs.se
Eve RosenzweigEmory UniversityAdresse e-mail validée de emory.edu
Prof. Mark JohnsonProfessor of Operations and Supply Chain ManagementAdresse e-mail validée de wbs.ac.uk
Michael A LewisUniversity of BathAdresse e-mail validée de bath.ac.uk
Matthias HolwegAmerican Standard Companies Chair in Operations Management, University of OxfordAdresse e-mail validée de sbs.ox.ac.uk
Harry BoerAalborg UniversityAdresse e-mail validée de business.aau.dk
Jan DulProfessor of Technology and Human Factors, Rotterdam School of Management, Erasmus UniversityAdresse e-mail validée de rsm.nl
Tony HakAdresse e-mail validée de rsm.nl
Lars WitellLinköping University and Karlstad UniversityAdresse e-mail validée de liu.se
Roberto FilippiniProfessore UNIPDAdresse e-mail validée de unipd.it
Rui SousaU. of TX Health Sci. Ctr.Adresse e-mail validée de uthscsa.edu

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Chris Voss

Professor of OM, Warwick Business School, Emeritus Professor London Business School

Adresse e-mail validée de london.edu

Service Service Operations Operations Management Service innovation


Titre Trier par citations Trier par année Trier par titre	Citée par Citée par	Année
Case research in operations management C Voss Researching operations management, 176-209, 2010	6501	2010
Service research priorities in a rapidly changing context AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss Journal of service research 18 (2), 127-159, 2015	1934	2015
Performance measurement in service businesses L Fitzgerald (No Title), 1991	1801	1991
Service design for experience-centric services LG Zomerdijk, CA Voss Journal of service research 13 (1), 67-82, 2010	1566	2010
Contingency research in operations management practices R Sousa, CA Voss Journal of Operations management 26 (6), 697-713, 2008	1177	2008
Quality management re-visited: a reflective review and agenda for future research R Sousa, CA Voss Journal of operations management 20 (1), 91-109, 2002	1168	2002
Development of a technical innovation audit V Chiesa, P Coughlan, CA Voss Journal of Product Innovation Management: an international publication of …, 1996	1129	1996
Towards a classification of service processes R Silvestro, L Fitzgerald, R Johnston, C Voss International journal of service industry management 3 (3), 0-0, 1992	962	1992
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers B Larivière, D Bowen, TW Andreassen, W Kunz, NJ Sirianni, C Voss, ... Journal of business research 79, 238-246, 2017	821	2017
Service quality in multichannel services employing virtual channels R Sousa, CA Voss Journal of service research 8 (4), 356-371, 2006	655	2006
The impact of supply chain relationship quality on quality performance B Fynes, C Voss, S De Búrca International journal of production economics 96 (3), 339-354, 2005	646	2005
Alternative paradigms for manufacturing strategy CA Voss International Journal of Operations & Production Management 15 (4), 5-16, 1995	619	1995
Service architecture and modularity CA Voss, J Hsuan Decision Sciences 40 (3), 541-569, 2009	524	2009
Experience, service operations strategy, and services as destinations: foundations and exploratory investigation C Voss, AV Roth, RB Chase Production and operations management 17 (3), 247-266, 2008	457	2008
Antecedents of new service development effectiveness: an exploratory examination of strategic operations choices CM Froehle, AV Roth, RB Chase, CA Voss Journal of Service Research 3 (1), 3-17, 2000	439	2000
Benchmarking and operational performance: some empirical results CA Voss, P Åhlström, K Blackmon International Journal of Operations & Production Management 17 (10), 1046-1058, 1997	430	1997
“Futurizing” smart service: implications for service researchers and managers NV Wünderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ... Journal of Services Marketing 29 (6/7), 442-447, 2015	427	2015
The moderating effect of buyer‐supplier relationships on quality practices and performance B Fynes, C Voss International journal of operations & production management 22 (6), 589-613, 2002	383	2002
Quality management: universal or context dependent? R Sousa, CA Voss Production and operations management 10 (4), 383-404, 2001	368	2001
The impact of supply chain relationship dynamics on manufacturing performance B Fynes, C Voss, S De Búrca International Journal of Operations & Production Management 25 (1), 6-19, 2005	358	2005

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