Chris Voss

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Aleda RothClemson UniversityEmail confirmado em clemson.edu
Lia PatrícioAssociate Professor, INESC TEC and Faculty of Engineering, University of PortoEmail confirmado em fe.up.pt
Nancy V. WünderlichTechnische Universität BerlinEmail confirmado em tu-berlin.de
Raffaella CaglianoPolitecnico di MilanoEmail confirmado em polimi.it
Juliana HsuanProfessor of Operations Management & Supply Chain Management, Copenhagen Business SchoolEmail confirmado em cbs.dk
A ParasuramanProfessor of Marketing, University of MiamiEmail confirmado em miami.edu
David TwiggUniversity of the West of Scotland, UKEmail confirmado em uws.ac.uk
Henk AkkermansTilburg UniversityEmail confirmado em uvt.nl
Craig FroehleProfessor, University of CincinnatiEmail confirmado em uc.edu
Pär ÅhlströmTorsten and Ragnar Söderberg Professor of Business Administration, Stockholm School of EconomicsEmail confirmado em hhs.se
Eve RosenzweigEmory UniversityEmail confirmado em emory.edu
Prof. Mark JohnsonProfessor of Operations and Supply Chain ManagementEmail confirmado em wbs.ac.uk
Michael A LewisUniversity of BathEmail confirmado em bath.ac.uk
Matthias HolwegAmerican Standard Companies Chair in Operations Management, University of OxfordEmail confirmado em sbs.ox.ac.uk
Harry BoerAalborg UniversityEmail confirmado em business.aau.dk
Jan DulProfessor of Technology and Human Factors, Rotterdam School of Management, Erasmus UniversityEmail confirmado em rsm.nl
Tony HakEmail confirmado em rsm.nl
Lars WitellLinköping University and Karlstad UniversityEmail confirmado em liu.se
Roberto FilippiniProfessore UNIPDEmail confirmado em unipd.it
Rui SousaU. of TX Health Sci. Ctr.Email confirmado em uthscsa.edu

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Chris Voss

Professor of OM, Warwick Business School, Emeritus Professor London Business School

Email confirmado em london.edu

Service Service Operations Operations Management Service innovation


Título Ordenar por citações Ordenar por ano Ordenar por título	Citado por Citado por	Ano
Case research in operations management C Voss Researching operations management, 176-209, 2010	6510	2010
Service research priorities in a rapidly changing context AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss Journal of service research 18 (2), 127-159, 2015	1936	2015
Performance measurement in service businesses L Fitzgerald (No Title), 1991	1802	1991
Service design for experience-centric services LG Zomerdijk, CA Voss Journal of service research 13 (1), 67-82, 2010	1567	2010
Contingency research in operations management practices R Sousa, CA Voss Journal of Operations management 26 (6), 697-713, 2008	1179	2008
Quality management re-visited: a reflective review and agenda for future research R Sousa, CA Voss Journal of operations management 20 (1), 91-109, 2002	1169	2002
Development of a technical innovation audit V Chiesa, P Coughlan, CA Voss Journal of Product Innovation Management: an international publication of …, 1996	1130	1996
Towards a classification of service processes R Silvestro, L Fitzgerald, R Johnston, C Voss International journal of service industry management 3 (3), 0-0, 1992	963	1992
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers B Larivière, D Bowen, TW Andreassen, W Kunz, NJ Sirianni, C Voss, ... Journal of business research 79, 238-246, 2017	828	2017
Service quality in multichannel services employing virtual channels R Sousa, CA Voss Journal of service research 8 (4), 356-371, 2006	655	2006
The impact of supply chain relationship quality on quality performance B Fynes, C Voss, S De Búrca International journal of production economics 96 (3), 339-354, 2005	646	2005
Alternative paradigms for manufacturing strategy CA Voss International Journal of Operations & Production Management 15 (4), 5-16, 1995	620	1995
Service architecture and modularity CA Voss, J Hsuan Decision Sciences 40 (3), 541-569, 2009	524	2009
Experience, service operations strategy, and services as destinations: foundations and exploratory investigation C Voss, AV Roth, RB Chase Production and operations management 17 (3), 247-266, 2008	459	2008
Antecedents of new service development effectiveness: an exploratory examination of strategic operations choices CM Froehle, AV Roth, RB Chase, CA Voss Journal of Service Research 3 (1), 3-17, 2000	439	2000
Benchmarking and operational performance: some empirical results CA Voss, P Åhlström, K Blackmon International Journal of Operations & Production Management 17 (10), 1046-1058, 1997	430	1997
“Futurizing” smart service: implications for service researchers and managers NV Wünderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ... Journal of Services Marketing 29 (6/7), 442-447, 2015	429	2015
The moderating effect of buyer‐supplier relationships on quality practices and performance B Fynes, C Voss International journal of operations & production management 22 (6), 589-613, 2002	383	2002
Quality management: universal or context dependent? R Sousa, CA Voss Production and operations management 10 (4), 383-404, 2001	368	2001
The impact of supply chain relationship dynamics on manufacturing performance B Fynes, C Voss, S De Búrca International Journal of Operations & Production Management 25 (1), 6-19, 2005	360	2005

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