Lars Witell
Lars Witell
Linköping University and Karlstad University
Adresse e-mail validée de kau.se
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Competitive advantage through service differentiation by manufacturing companies
H Gebauer, A Gustafsson, L Witell
Journal of business research 64 (12), 1270-1280, 2011
3912011
Idea generation: customer co‐creation versus traditional market research techniques
L Witell, P Kristensson, A Gustafsson, M Löfgren
Journal of Service Management, 2011
3822011
Match or mismatch: Strategy-structure configurations in the service business of manufacturing companies
H Gebauer, B Edvardsson, A Gustafsson, L Witell
Journal of Service Research 13 (2), 198-215, 2010
3692010
Customer co‐creation in service innovation: a matter of communication?
R Verma, A Gustafsson, P Kristensson, L Witell
Journal of service management, 2012
3332012
Dynamics of service attributes: a test of Kano's theory of attractive quality
L Nilsson‐Witell, A Fundin
International journal of service industry management, 2005
2832005
The impact of quality practices on customer satisfaction and business results: product versus service organizations
L Nilsson, MD Johnson, A Gustafsson
Journal of quality management 6 (1), 5-27, 2001
2712001
Kano's theory of attractive quality and packaging
M Lofgren, L Witell
Quality management journal 12 (3), 7, 2005
2252005
Defining service innovation: A review and synthesis
L Witell, H Snyder, A Gustafsson, P Fombelle, P Kristensson
Journal of Business Research 69 (8), 2863-2872, 2016
2192016
Co‐creation and learning in health‐care service development
R Verma, M Elg, J Engström, L Witell, B Poksinska
Journal of Service Management, 2012
2102012
Any way goes: Identifying value constellations for service infusion in SMEs
C Kowalkowski, L Witell, A Gustafsson
Industrial Marketing Management 42 (1), 18-30, 2013
1992013
Two decades of using Kano's theory of attractive quality: a literature review
M Löfgren, L Witell
Quality Management Journal 15 (1), 59-75, 2008
1922008
Classification of quality attributes
L Witell, M Löfgren
Managing Service Quality: An International Journal, 2007
1922007
Identifying categories of service innovation: A review and synthesis of the literature
H Snyder, L Witell, A Gustafsson, P Fombelle, P Kristensson
Journal of Business Research 69 (7), 2401-2408, 2016
1852016
The role of quality practices in service organizations
A Gustafsson, L Nilsson, MD Johnson
International Journal of Service Industry Management, 2003
1752003
Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration
K Koskela-Huotari, B Edvardsson, JM Jonas, D Sörhammar, L Witell
Journal of Business Research 69 (8), 2964-2971, 2016
1742016
Customer experience challenges: bringing together digital, physical and social realms
RN Bolton, JR McColl-Kennedy, L Cheung, A Gallan, C Orsingher, ...
Journal of Service Management, 2018
1472018
Service innovations in manufacturing firms
I Gremyr, N Löfberg, L Witell
Managing Service Quality: An International Journal, 2010
1202010
From service for free to service for fee: business model innovation in manufacturing firms
K Heinonen, M Holmlund, T Strandvik, L Witell, M Löfgren
Journal of Service Management, 2013
1032013
Having a strategy for new service development–does it really matter?
B Edvardsson, T Meiren, A Schäfer, L Witell
Journal of Service Management, 2013
1032013
Continuous improvement in product development
L Nilsson‐Witell, M Antoni, JJ Dahlgaard
International Journal of Quality & Reliability Management, 2005
1012005
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