Beverley Sparks
Beverley Sparks
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The impact of online reviews on hotel booking intentions and perception of trust
BA Sparks, V Browning
Tourism management 32 (6), 1310-1323, 2011
Application of fairness theory to service failures and service recovery
JR McColl-Kennedy, BA Sparks
Journal of service research 5 (3), 251-266, 2003
Planning a wine tourism vacation? Factors that help to predict tourist behavioural intentions
B Sparks
Tourism management 28 (5), 1180-1192, 2007
Evaluative and relational influences on service loyalty
K Butcher, B Sparks, F O’Callaghan
International Journal of Service Industry Management, 2001
Chinese outbound tourists: Understanding their attitudes, constraints and use of information sources
B Sparks, GW Pan
Tourism management 30 (4), 483-494, 2009
Justice strategy options for increased customer satisfaction in a services recovery setting
BA Sparks, JR McColl-Kennedy
Journal of Business Research 54 (3), 209-218, 2001
Online travel reviews as persuasive communication: The effects of content type, source, and certification logos on consumer behavior
BA Sparks, HE Perkins, R Buckley
Tourism Management 39, 1-9, 2013
Customer engagement with tourism brands: Scale development and validation
KKF So, C King, B Sparks
Journal of Hospitality & Tourism Research 38 (3), 304-329, 2014
The role of customer engagement in building consumer loyalty to tourism brands
KKF So, C King, BA Sparks, Y Wang
Journal of Travel Research 55 (1), 64-78, 2016
Service quality management in hospitality, tourism, and leisure
C Mok, B Sparks, J Kadampully
Routledge, 2013
Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern
BA Sparks, KKF So, GL Bradley
Tourism Management 53, 74-85, 2016
The influence of customer brand identification on hotel brand evaluation and loyalty development
KKF So, C King, BA Sparks, Y Wang
International journal of hospitality management 34, 31-41, 2013
Complaining in cyberspace: The motives and forms of hotel guests' complaints online
BA Sparks, V Browning
Journal of Hospitality Marketing & Management 19 (7), 797-818, 2010
Restaurants and the tourist market
B Sparks, J Bowen, S Klag
International Journal of Contemporary Hospitality Management, 2003
The influence of online reviews on consumers' attributions of service quality and control for service standards in hotels
V Browning, KKF So, B Sparks
Journal of Travel & Tourism Marketing 30 (1-2), 23-40, 2013
The role of gender in reactions to service failure and recovery
JR McColl-Kennedy, CS Daus, BA Sparks
Journal of Service Research 6 (1), 66-82, 2003
Stakeholder reactions to company crisis communication and causes
LM McDonald, B Sparks, AI Glendon
Public Relations Review 36 (3), 263-271, 2010
The influence of angry customer outbursts on service providers' facial displays and affective states
KS Dallimore, BA Sparks, K Butcher
Journal of Service Research 10 (1), 78-92, 2007
Film-induced tourism: An incidental experience
N Macionis, B Sparks
Tourism Review International 13 (2), 93-101, 2009
Effect of social influence on repurchase intentions
K Butcher, B Sparks, F O’Callaghan
Journal of Services Marketing, 2002
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