| Emotional labor: Putting the service in public service ME Guy, MA Newman, SH Mastracci Routledge, 2014 | 757* | 2014 |
| Gender and emotional labor in public organizations: An empirical examination of the link to performance KJ Meier, SH Mastracci, K Wilson Public Administration Review 66 (6), 899-909, 2006 | 336 | 2006 |
| Beyond cognition: Affective leadership and emotional labor MA Newman, ME Guy, SH Mastracci Public sector leadership, 2009 | 263 | 2009 |
| Emotional labor and crisis response: Working on the razor's edge SH Mastracci, ME Guy, MA Newman Routledge, 2014 | 200 | 2014 |
| Appraising emotion work: Determining whether emotional labor is valued in government jobs SH Mastracci, MA Newman, ME Guy The American Review of Public Administration 36 (2), 123-138, 2006 | 190 | 2006 |
| Police body-worn cameras: Effects on officers’ burnout and perceived organizational support I Adams, S Mastracci Police quarterly 22 (1), 5-30, 2019 | 171 | 2019 |
| The future of public administration around the world: The Minnowbrook perspective HG Frederickson, WH Lambright, DP Moynihan, S Piotrowski, ME Guy, ... Georgetown University Press, 2011 | 156 | 2011 |
| Emotional labor: Why and how to teach it SH Mastracci, MA Newman, ME Guy Journal of Public Affairs Education 16 (2), 123-141, 2010 | 102 | 2010 |
| Gendered organizations: How human resource management practices produce and reproduce administrative man S Mastracci, VI Arreola Administrative Theory & Praxis 38 (2), 137-149, 2016 | 99 | 2016 |
| Public agencies, gendered organizations: The future of gender studies in public management S Mastracci, L Bowman Public Management Review 17 (6), 857-875, 2015 | 73 | 2015 |
| Visibility is a trap: The ethics of police body-worn cameras and control I Adams, S Mastracci Administrative Theory & Praxis 39 (4), 313-328, 2017 | 65 | 2017 |
| Emotional labor in the human service organization ME Guy, MA Newman, SH Mastracci, S Maynard-Moody Human services as complex organizations, 291-309, 2010 | 57 | 2010 |
| Is emotional labor easier in collectivist or individualist cultures? An east–west comparison S Mastracci, I Adams Public Personnel Management 48 (3), 325-344, 2019 | 55 | 2019 |
| Nonprofit management practices and work processes to promote gender diversity SH Mastracci, C Herring Nonprofit Management and Leadership 21 (2), 155-175, 2010 | 50 | 2010 |
| Evaluating HR management strategies for recruiting and retaining IT professionals in the US federal government SH Mastracci Public Personnel Management 38 (2), 19-34, 2009 | 50 | 2009 |
| The emotional labour of boundary spanning C Needham, S Mastracci, C Mangan Journal of Integrated Care 25 (4), 288-300, 2017 | 48 | 2017 |
| Police body-worn cameras: Development of the perceived intensity of monitoring scale I Adams, S Mastracci Criminal Justice Review 44 (3), 386-405, 2019 | 38 | 2019 |
| Contrasting emotional labor and burnout in civilian and sworn law enforcement personnel IT Adams, SH Mastracci Policing: An International Journal 43 (2), 314-329, 2020 | 37 | 2020 |
| Breaking out of the pink-collar ghetto: Policy solutions for non-college women SH Mastracci Routledge, 2016 | 37 | 2016 |
| It's not depersonalization, It's emotional labor: Examining surface acting and use-of-force with evidence from the US SH Mastracci, IT Adams International journal of law, crime and justice 61, 100358, 2020 | 36 | 2020 |
Ian T. AdamsAssistant Professor, University of South CarolinaVerified email at sc.edu
