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Sharon H. Mastracci
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Year
Emotional labor: Putting the service in public service
ME Guy, MA Newman, SH Mastracci
Routledge, 2014
762*2014
Gender and emotional labor in public organizations: An empirical examination of the link to performance
KJ Meier, SH Mastracci, K Wilson
Public Administration Review 66 (6), 899-909, 2006
3262006
Beyond cognition: Affective leadership and emotional labor
MA Newman, ME Guy, SH Mastracci
Public sector leadership, 2009
2642009
Emotional labor and crisis response: Working on the razor's edge
SH Mastracci, ME Guy, MA Newman
Routledge, 2014
2042014
Appraising emotion work: Determining whether emotional labor is valued in government jobs
SH Mastracci, MA Newman, ME Guy
The American Review of Public Administration 36 (2), 123-138, 2006
1922006
Police body-worn cameras: Effects on officers’ burnout and perceived organizational support
I Adams, S Mastracci
Police quarterly 22 (1), 5-30, 2019
1662019
The future of public administration around the world: The Minnowbrook perspective
HG Frederickson, WH Lambright, DP Moynihan, S Piotrowski, ME Guy, ...
Georgetown University Press, 2011
1532011
Emotional labor: Why and how to teach it
SH Mastracci, MA Newman, ME Guy
Journal of Public Affairs Education 16 (2), 123-141, 2010
1032010
Gendered organizations: How human resource management practices produce and reproduce administrative man
S Mastracci, VI Arreola
Administrative Theory & Praxis 38 (2), 137-149, 2016
1012016
Public agencies, gendered organizations: The future of gender studies in public management
S Mastracci, L Bowman
Public Management Review 17 (6), 857-875, 2015
732015
Visibility is a trap: The ethics of police body-worn cameras and control
I Adams, S Mastracci
Administrative Theory & Praxis 39 (4), 313-328, 2017
652017
Is emotional labor easier in collectivist or individualist cultures? An east–west comparison
S Mastracci, I Adams
Public Personnel Management 48 (3), 325-344, 2019
552019
Emotional labor in the human service organization
ME Guy, MA Newman, SH Mastracci, S Maynard-Moody
Human services as complex organizations, 291-309, 2010
552010
Evaluating HR management strategies for recruiting and retaining IT professionals in the US federal government
SH Mastracci
Public Personnel Management 38 (2), 19-34, 2009
502009
Nonprofit management practices and work processes to promote gender diversity
SH Mastracci, C Herring
Nonprofit Management and Leadership 21 (2), 155-175, 2010
482010
The emotional labour of boundary spanning
C Needham, S Mastracci, C Mangan
Journal of Integrated Care 25 (4), 288-300, 2017
472017
Breaking out of the pink-collar ghetto: Policy solutions for non-college women
SH Mastracci
Routledge, 2016
392016
Police body-worn cameras: Development of the perceived intensity of monitoring scale
I Adams, S Mastracci
Criminal Justice Review 44 (3), 386-405, 2019
382019
The Palgrave handbook of global perspectives on emotional labor in public service
ME Guy, SH Mastracci, SB Yang
Springer Nature, 2019
362019
Contrasting emotional labor and burnout in civilian and sworn law enforcement personnel
IT Adams, SH Mastracci
Policing: an international journal 43 (2), 314-329, 2020
342020
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