Kevin Hendricks
Kevin Hendricks
Professor of Operations Management, Wilfrid Laurier University
Verified email at wlu.ca
TitleCited byYear
Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards
KB Hendricks, VR Singhal
Management science 43 (9), 1258-1274, 1997
11801997
Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards
KB Hendricks, VR Singhal
Management science 43 (9), 1258-1274, 1997
11771997
An empirical analysis of the effect of supply chain disruptions on long‐run stock price performance and equity risk of the firm
KB Hendricks, VR Singhal
Production and Operations management 14 (1), 35-52, 2005
11192005
The effect of supply chain glitches on shareholder wealth
KB Hendricks, VR Singhal
Journal of operations Management 21 (5), 501-522, 2003
9682003
The impact of enterprise systems on corporate performance: A study of ERP, SCM, and CRM system implementations
KB Hendricks, VR Singhal, JK Stratman
Journal of operations management 25 (1), 65-82, 2007
9062007
Firm characteristics, total quality management, and financial performance
KB Hendricks, VR Singhal
Journal of operations management 19 (3), 269-285, 2001
7092001
Association between supply chain glitches and operating performance
KB Hendricks, VR Singhal
Management science 51 (5), 695-711, 2005
7072005
Quality awards and the market value of the firm: An empirical investigation
KB Hendricks, VR Singhal
Management science 42 (3), 415-436, 1996
5971996
The long-run stock price performance of firms with effective TQM programs
KB Hendricks, VR Singhal
Management Science 47 (3), 359-368, 2001
5082001
Delays in new product introductions and the market value of the firm: The consequences of being late to the market
KB Hendricks, VR Singhal
Management Science 43 (4), 422-436, 1997
3191997
The effect of operational slack, diversification, and vertical relatedness on the stock market reaction to supply chain disruptions
KB Hendricks, VR Singhal, R Zhang
Journal of operations management 27 (3), 233-246, 2009
2502009
The Balanced Scorecard: To adopt or not to adopt
K Hendricks, L Menor, C Wiedman
Ivey Business Journal 69 (2), 1-9, 2004
1532004
Demand-supply mismatches and stock market reaction: Evidence from excess inventory announcements
KB Hendricks, VR Singhal
Manufacturing & Service Operations Management 11 (3), 509-524, 2009
1182009
Don't count TQM out
KB Hendricks, VR Singhal
Quality Control and Applied Statistics 44, 259-260, 1999
1121999
The effect of product introduction delays on operating performance
KB Hendricks, VR Singhal
Management Science 54 (5), 878-892, 2008
1012008
How Supply Chain Glitches Torpedo Shareholder Value.
VR Singhal, KB Hendricks
SUPPLY CHAIN MANAGEMENT REVIEW, V. 6, NO. 1 (JAN./FEB. 2002), P. 18-24: ILL, 2002
952002
The output processes of serial production lines of exponential machines with finite buffers
KB Hendricks
Operations Research 40 (6), 1139-1147, 1992
831992
The output process of serial production lines of general machines with finite buffers
KB Hendricks, JO McClain
Management Science 39 (10), 1194-1201, 1993
691993
The effect of supply chain disruptions on shareholder value
KB Hendricks, VR Singhal
Total Quality Management 19 (7-8), 777-791, 2008
642008
The impact of total quality management (TQM) on financial performance: evidence from quality award winners
KB Hendricks, VR Singhal
Quality Progress 33 (4), 35-42, 2000
632000
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