Suivre
Alex M. Susskind
Alex M. Susskind
Nolan Hotel School Sr. Director of Academic Programs and Professor of Food and Beverage Management
Adresse e-mail validée de cornell.edu
Titre
Citée par
Citée par
Année
Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.
AM Susskind, KM Kacmar, CP Borchgrevink
Journal of applied psychology 88 (1), 179, 2003
6152003
Customer service employees’ behavioral intentions and attitudes: An examination of construct validity and a path model
AM Susskind, CP Borchgrevink, KM Kacmar, RA Brymer
International Journal of Hospitality Management 19 (1), 53-77, 2000
3372000
Predicting a behavioral profile for pleasure travelers on the basis of Internet use segmentation
MA Bonn, HL Furr, AM Susskind
Journal of Travel Research 37 (4), 333-340, 1999
2911999
Using the Internet as a pleasure travel planning tool: An examination of the sociodemographic and behavioral characteristics among Internet users and nonusers
MA Bonn, HL Furr, AM Susskind
Journal of Hospitality & Tourism Research 22 (3), 303-317, 1998
2771998
How restaurant features affect check averages: a study of the Toronto restaurant market
AM Susskind, EK Chan
The Cornell Hotel and Restaurant Administration Quarterly 41 (6), 56-63, 2000
2412000
I told you so! Restaurant customers' word-of-mouth communication patterns
AM Susskind
The Cornell Hotel and Restaurant Administration Quarterly 43 (2), 75-85, 2002
2302002
How organizational standards and coworker support improve restaurant service
AM Susskind, KM Kacmar, CP Borchgrevink
Cornell Hotel and Restaurant Administration Quarterly 48 (4), 370-379, 2007
2182007
Electronic commerce and World Wide Web apprehensiveness: An examination of consumers' perceptions of the World Wide Web
AM Susskind
Journal of Computer-Mediated Communication 9 (3), JCMC931, 2004
1452004
A content analysis of consumer complaints, remedies, and repatronage intentions regarding dissatisfying service experiences
AM Susskind
Journal of Hospitality & Tourism Research 29 (2), 150-169, 2005
1302005
Downsizing and structural holes: Their impact on layoff survivors' perceptions of organizational chaos and openness to change
AM Susskind, VD Miller, JD Johnson
Communication Research 25 (1), 30-65, 1998
1271998
To look or book: An examination of consumers’ apprehensiveness toward Internet use
AM Susskind, MA Bonn, CS Dev
Journal of Travel Research 41 (3), 256-264, 2003
1142003
Guests’ reactions to in-room sustainability initiatives: An experimental look at product performance and guest satisfaction
AM Susskind
Cornell Hospitality Quarterly 55 (3), 228-238, 2014
942014
Customer service behavior and attitudes among hotel managers: A look at perceived support functions, standards for service, and service process outcomes
AM Susskind, CP Borchgrevink, RA Brymer, KM Kacmar
Journal of Hospitality & Tourism Research 24 (3), 373-397, 2000
762000
An evaluation of guests’ preferred incentives to shift time-variable demand in restaurants
AM Susskind, D Reynolds, E Tsuchiya
Cornell Hotel and Restaurant Administration Quarterly 45 (1), 68-84, 2004
732004
A look at the relationship between service failures, guest satisfaction, and repeat-patronage intentions of casual dining guests
A Susskind, A Viccari
Cornell Hospitality Quarterly 52 (4), 438-444, 2011
712011
Downsizing survivors' communication networks and reactions: A longitudinal examination of information flow and turnover intentions
AM Susskind
Communication Research 34 (2), 156-184, 2007
612007
Consumer frustration in the customer-server exchange: The role of attitudes toward complaining and information inadequacy related to service failures
AM Susskind
Journal of Hospitality & Tourism Research 28 (1), 21-43, 2004
612004
Consumer preferred hot beverage temperatures
CP Borchgrevink, AM Susskind, JM Tarras
Food quality and Preference 10 (2), 117-121, 1999
561999
The impact of information disclosure on consumer behavior: Evidence from a randomized field experiment of calorie labels on restaurant menus
J Cawley, A Susskind, B Willage
Journal of Policy Analysis and Management 39 (4), 1020-1042, 2020
542020
Internet apprehensiveness: An examination of on‐line information seeking and purchasing behavior
AM Susskind, MA Stefanone
Journal of Hospitality and Tourism Technology 1 (1), 5-29, 2010
492010
Le système ne peut pas réaliser cette opération maintenant. Veuillez réessayer plus tard.
Articles 1–20