Ana M. Díaz Martín
Title
Cited by
Cited by
Year
Satisfaction with service recovery: Perceived justice and emotional responses
AB del Río-Lanza, R Vázquez-Casielles, AM Díaz-Martín
Journal of Business Research 62 (8), 775-781, 2009
5132009
Antecedents of the difference in perceived risk between store brands and national brands
CG Mieres, AMD Martin, JAT Gutiérrez
European Journal of Marketing, 2006
3462006
Relationship marketing and information and communication technologies: Analysis of retail travel agencies
L Suarez Alvarez, AM Díaz Martín, RV Casielles
Journal of travel Research 45 (4), 453-463, 2007
1792007
The use of quality expectations to segment a service market
AM Díaz‐Martín, V Iglesias, R Vazquez, AV Ruiz
Journal of Services Marketing, 2000
1632000
The brand management system and service firm competitiveness
ML Santos-Vijande, AB del Río-Lanza, L Suárez-Álvarez, AM Díaz-Martín
Journal of Business Research 66 (2), 148-157, 2013
1612013
Perceived justice of service recovery strategies: Impact on customer satisfaction and quality relationship
R Vázquez‐Casielles, L Suarez Alvarez, AM Diaz Martin
Psychology & Marketing 27 (5), 487-509, 2010
1172010
Estructura multidimensional de la calidad de servicio en cadenas de supermercados: desarrollo y validación de la escala CALSUPER
R Vázquez Casielles, IA Rodríguez del Bosque Rodríguez, ...
Documentos de trabajo (Universidad de Oviedo. Facultad de Ciencias Económicas), 1996
1161996
Analysis of the role of complaint management in the context of relationship marketing
LS Alvarez, RV Casielles, AMD Martín
Journal of Marketing Management 27 (1-2), 143-164, 2010
1072010
Trust as a key factor in successful relationships between consumers and retail service providers
RV Casielles, LS Álvarez, AMD Martín
The Service Industries Journal 25 (1), 83-101, 2005
1042005
Quality of past performance: Impact on consumers’ responses to service failure
R Vázquez-Casielles, AB del Río-Lanza, AM Díaz-Martín
Marketing Letters 18 (4), 249-264, 2007
872007
Using Twitter to engage with customers: a data mining approach
S Okazaki, AM Díaz-Martín, M Rozano, HD Menéndez-Benito
Internet Research, 2015
832015
Hotel innovation and performance in times of crisis
S Campo, AM Díaz, MJ Yagüe
International Journal of Contemporary Hospitality Management, 2014
812014
La calidad percibida del servicio en establecimientos hoteleros de turismo rural
AVR Vega, RV Casielles, AMD Martín
Papers de Turisme, 17-33, 2015
792015
La confianza y la satisfacción del cliente: variables clave en el sector turístico
LS Álvarez, RV Casielles, AMD Martín
Revista europea de dirección y economía de la empresa 16 (3), 115-132, 2007
542007
An integrated service recovery system (ISRS)
ML Santos‐Vijande, AM Díaz‐Martín, L Suárez‐Álvarez, ...
European Journal of Marketing, 2013
452013
Market orientation in mid-range service, urban hotels: How to apply the MKTOR instrument
S Campo, AM Díaz, MJ Yagüe
International Journal of Hospitality Management 43, 76-86, 2014
402014
La calidad de servicio percibida por los clientes y por las empresas de turismo rural
AMD Martín
Revista Española de Investigación de Marketing 2 (1), 31, 1998
381998
Resultados de la orientación al mercado: evidencias empíricas de las organizaciones no lucrativas
LIÁ González, RV Casielles, MLS Vijande
Investigaciones europeas de direccion y economia de la empresa 5 (3), 19-40, 1999
321999
Customer perceptions of perceived risk in generic drugs: the Spanish market
M Rozano Suplet, M Gómez Suárez, AM Díaz Martín
Innovar 19 (34), 53-64, 2009
292009
Customer perceptions of perceived risk in generic drugs: the Spanish market
M Rozano Suplet, M Gómez Suárez, AM Díaz Martín
Innovar 19 (34), 53-64, 2009
292009
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Articles 1–20