| A systematic literature review of big data adoption in internationalization NAK Dam, T Le Dinh, W Menvielle Journal of Marketing Analytics 7, 182-195, 2019 | 43 | 2019 |
| Marketing Intelligence From Data Mining Perspective – A Literature Review NAK Dam, T Le Dinh, W Menvielle International Journal of Innovation, Management and Technology 10 (5), 184-190, 2019 | 36 | 2019 |
| Towards a conceptual framework for customer intelligence in the era of big data NAK Dam, T Le Dinh, W Menvielle International Journal of Intelligent Information Technologies (IJIIT) 17 (4 …, 2021 | 13 | 2021 |
| The quest for customer intelligence to support marketing decisions: A knowledge-based framework NAK Dam, TL Dinh, W Menvielle Vietnam Journal of Computer Science 9 (03), 349-368, 2022 | 10 | 2022 |
| Customer Co-creation through the Lens of Service-dominant Logic: A Literature Review NAK Dam, T Le-Dinh, W Menvielle Proceedings of the Americas Conference on Information Systems 2020 (AMCIS 2020), 2020 | 8 | 2020 |
| Key aspects of customer intelligence in the era of massive data NAK Dam, T Le Dinh, W Menvielle Intelligent Information and Database Systems: 13th Asian Conference, ACIIDS …, 2021 | 7 | 2021 |
| A Service-based Model for Customer Intelligence in the Age of Big Data NAK Dam, T Le-Dinh, W Menvielle Proceedings of the Americas Conference on Information Systems 2020 (AMCIS 2020), 2020 | 6 | 2020 |
| A Literature Review of Recommender Systems for the Cultural Sector NAK Dam, T Le-Dinh Proceedings of the 22nd International Conference on Enterprise Information …, 2020 | 6 | 2020 |
| Towards smart customer knowledge management systems T Le Dinh, NAK Dam Advances in Computational Collective Intelligence: 13th International …, 2021 | 5 | 2021 |
| Towards knowledge-based smart service systems: The case of a recommender system for a cultural organization T Le Dinh, NAK Dam, GH Ho International Conference on Exploring Service Science 41, 05001, 2022 | 4 | 2022 |
| A Service Science Perspective on Resilience of Service Organisations T Le Dinh, TTP Thi, NAK Dam, W Menvielle International Conference on Exploring Service Science 38, 02002, 2021 | 4 | 2021 |
| Smart data as a service T Le Dinh, NAK Dam International Conference on Exploring Service Science 38, 03001, 2021 | 4 | 2021 |
| Trivi: A Conceptual Framework for Customer Intelligence Systems for Small and Medium-sized Enterprises T Le Dinh, TMH Vu, NAK Dam, CN Nguyen PACIS Proceedings, 2022 | 3 | 2022 |
| Design and deployment of a customer journey management system: the CJMA approach N Nguyen Chan, DL Nguyen Vo, C Pham-Nguyen, T Le Dinh, NAK Dam, ... The 5th International Conference on Future Networks & Distributed Systems, 8-16, 2021 | 3 | 2021 |
| From Customer Data to Smart Customer Data: The Smart Data Transformation Process T Le Dinh, NAK Dam, CN Nguyen, TM Hang, N Cuong International Conference on Exploring Service Science 41, 05002, 2022 | 1 | 2022 |
| Application of Servperf Model in Assessing Viettel's Mobile Internet Service Quality In Danang City DNA Khoa, NHT Nguyen Tạp chí Khoa học và Công nghệ-Đại học Đà Nẵng, 50-54, 2016 | 1 | 2016 |
| Applying customer intelligence in marketing: a holistic approach NAK Dam, TL Dinh, W Menvielle International Journal of Applied Decision Sciences 17 (2), 206-229, 2024 | | 2024 |
| The Implementation of Integrated Multichannel Services in the Hospitality Sector in Vietnam TKT Ngo, PT Nguyen, T Le Dinh, NAK Dam International Conference on Exploring Service Science (IESS 2.3) 51, 05003, 2023 | | 2023 |
| Context-aware Knowledge-based Systems: A Literature Review TMH Vu, T Le Dinh, NAK Dam, C Pham-Nguyen Proceedings of the 56th Hawaii International Conference on System Sciences, 2023 | | 2023 |
| Context-Aware Service Modelling: A Knowledge-Centric Framework T Le Dinh, TMH Vu, NAK Dam, J Ralyté | | 2023 |
