| A systematic literature review of big data adoption in internationalization NAK Dam, T Le Dinh, W Menvielle Journal of Marketing Analytics 7, 182-195, 2019 | 54 | 2019 |
| Marketing Intelligence From Data Mining Perspective – A Literature Review NAK Dam, T Le Dinh, W Menvielle International Journal of Innovation, Management and Technology 10 (5), 184-190, 2019 | 43 | 2019 |
| The quest for customer intelligence to support marketing decisions: A knowledge-based framework NAK Dam, TL Dinh, W Menvielle Vietnam Journal of Computer Science 9 (03), 349-368, 2022 | 14 | 2022 |
| Towards a conceptual framework for customer intelligence in the era of big data NAK Dam, T Le Dinh, W Menvielle International Journal of Intelligent Information Technologies (IJIIT) 17 (4 …, 2021 | 14 | 2021 |
| Customer Co-creation through the Lens of Service-dominant Logic: A Literature Review NAK Dam, T Le-Dinh, W Menvielle Proceedings of the Americas Conference on Information Systems 2020 (AMCIS 2020), 2020 | 10 | 2020 |
| A Literature Review of Recommender Systems for the Cultural Sector NAK Dam, T Le-Dinh Proceedings of the 22nd International Conference on Enterprise Information …, 2020 | 10 | 2020 |
| Key aspects of customer intelligence in the era of massive data NAK Dam, T Le Dinh, W Menvielle Intelligent Information and Database Systems: 13th Asian Conference, ACIIDS …, 2021 | 8 | 2021 |
| A Service-based Model for Customer Intelligence in the Age of Big Data NAK Dam, T Le-Dinh, W Menvielle Proceedings of the Americas Conference on Information Systems 2020 (AMCIS 2020), 2020 | 7 | 2020 |
| Design and deployment of a customer journey management system: the CJMA approach N Nguyen Chan, DL Nguyen Vo, C Pham-Nguyen, T Le Dinh, NAK Dam, ... Proceedings of the 5th International Conference on Future Networks and …, 2021 | 5 | 2021 |
| Towards smart customer knowledge management systems T Le Dinh, NAK Dam Advances in Computational Collective Intelligence: 13th International …, 2021 | 5 | 2021 |
| Trivi: A Conceptual Framework for Customer Intelligence Systems for Small and Medium-sized Enterprises T Le Dinh, TMH Vu, NAK Dam, CN Nguyen PACIS Proceedings, 2022 | 4 | 2022 |
| Towards knowledge-based smart service systems: The case of a recommender system for a cultural organization T Le Dinh, NAK Dam, GH Ho International Conference on Exploring Service Science 41, 05001, 2022 | 4 | 2022 |
| A Service Science Perspective on Resilience of Service Organisations T Le Dinh, TTP Thi, NAK Dam, W Menvielle International Conference on Exploring Service Science 38, 02002, 2021 | 4 | 2021 |
| Smart data as a service T Le Dinh, NAK Dam International Conference on Exploring Service Science 38, 03001, 2021 | 4 | 2021 |
| Key Performance Indicators for Crisis-Ready Organizations in the Era of Massive Data: The Case of the Cultural Sector NAK Dam, T Le Dinh Proceedings of the Americas Conference on Information Systems 2021 (AMCIS 2021), 2021 | 3 | 2021 |
| From Customer Data to Smart Customer Data: The Smart Data Transformation Process T Le Dinh, NAK Dam, CN Nguyen, TM Hang, N Cuong International Conference on Exploring Service Science 41, 05002, 2022 | 2 | 2022 |
| Application of Servperf Model in Assessing Viettel's Mobile Internet Service Quality In Danang City DNA Khoa, NHT Nguyen Tạp chí Khoa học và Công nghệ-Đại học Đà Nẵng, 50-54, 2016 | 1 | 2016 |
| How Does Multichannel Integration Quality Drive Customer Loyalty in the Hotel Industry? The Role of Perceived Value, Trust, Satisfaction and Multichannel Complexity TKT Ngo, VT Nguyen, NAK Dam THE 4TH INTERNATIONAL CONFERENCE ON MARKETING IN THE CONNECTED AGE (MICA …, 2024 | | 2024 |
| Customer Intelligence in the Cultural Sector: The Case of a Quebec Museum T Le Dinh, NAK Dam, H El Ourabi, W Menvielle, L Trespeuch, S Zouiten ITM Web of Conferences 66, 01003, 2024 | | 2024 |
| Applying customer intelligence in marketing: a holistic approach NAK Dam, TL Dinh, W Menvielle International Journal of Applied Decision Sciences 17 (2), 206-229, 2024 | | 2024 |
