| Customers as resource integrators: toward a model of customer learning S Hibbert, H Winklhofer, MS Temerak Journal of Service Research 15 (3), 247-261, 2012 | 297 | 2012 |
| Frontline encounters of the AI kind: An evolved service encounter framework S Robinson, C Orsingher, L Alkire, A De Keyser, M Giebelhausen, ... Journal of Business Research 116, 366-376, 2020 | 176 | 2020 |
| Facilitating customer adherence to complex services through multi-interface interactions: The case of a weight loss service MS Temerak, H Winklhofer, SA Hibbert Journal of Business Research 88, 265-276, 2018 | 35 | 2018 |
| The influence of goal attainment and switching costs on customers’ staying intentions MS Temerak, D El-Manstrly Journal of Retailing and Consumer Services 51, 51-61, 2019 | 26 | 2019 |
| Bikini or Burkini? The role of swimwear and age as determinants of beach interaction with others MS Temerak Tourism Management 75, 269-283, 2019 | 18 | 2019 |
| Managing customer participation through customer education M Temerak, H Winklhofer, S Hibbert The Naples Forum on Service: Service-Dominant Logic, Service Science, and …, 2009 | 13 | 2009 |
| Examining the impact of the attractiveness of alternatives on customers’ perceptions of price tolerance: Moderation and mediation analyses MS Temerak Journal of Financial Services Marketing 21, 284-297, 2016 | 11 | 2016 |
| Participant engagement in running events and why it matters who else takes part MS Temerak, H Winklhofer European sport management quarterly 23 (4), 1067-1090, 2023 | 8 | 2023 |
| Observing customer stress and engagement: An intercultural perspective MS Temerak, RW Zhang, CR Lages Psychology & Marketing 40 (5), 910-925, 2023 | 6 | 2023 |
| A Study of the Factors Affecting Customers’ Interpersonal Helping Behaviour MM Hammad, MS Temerak, W Kortam Business Administration, 1-13, 2019 | 1 | 2019 |
| Managing customer participation through customer education: A future research agenda MS Temerak, H Winklhofer, S Hibbert American Marketing Association, 2010 | 1 | 2010 |
| Does consumer empowerment enhance brand page stickiness? The role of brand page experience and brand love RB Mostafa, MS Temerak Journal of Research in Interactive Marketing, 2024 | | 2024 |
| Nuances of Sales–Service Ambidexterity across Varied Sales Job Types Z Temerak, M. S., Micevski, M., Kadic-Maglajlic, S., Latinovic British Journal of Management, 1–17, 2024 | | 2024 |
| When the recipe is more important than the ingredients: Unveiling the complexity of consumer use of voice assistants MS Heirati, N., Pitardi, V. and Temerak Psychology & Marketing, 2024 | | 2024 |
| Dual perspective on the role of xenophobia in service sabotage MS Kadić-Maglajlić, S., Lages,C., Temerak Tourism Management 101, 104831, 2024 | | 2024 |
| All Salespeople are (not) Created Equal: Customers’ Views on a Creator, a Getter, and a Taker MS Temerak, M Micevski, S Kadic-Maglajlic, Z Latinovic | | 2023 |
| Service ecosystem design and its unintended consequences, N Winklhofer, H., Temerak M.S & Ramadan Naples Forum on Service, Ravello, Italy, 2023 | | 2023 |
| Unveiling the complexity of consumers’ intention to use voice assistants: An fsQCA approach MS Heirati, N., Pitardi, V. and Temerak Frontiers in Services, Maastricht University, Netherland., 2023 | | 2023 |
| Understanding observing customer response to service incivility in an intercultural encounter: The roles of cultural similarity, discrimination and intercultural competence R Temerak, M.S., Lages, C. and Zhang Frontiers in Services, Maastricht University, Netherland, 2023 | | 2023 |
| Boosting the compatibility of disabled employees in the customer-facing job roles: A dual perspective D Temerak, M.S., Zigan, K., Hammedi, W. & Gremler Frontiers in Services, Maastricht University, Netherland, 2023 | | 2023 |
Prof Heidi WinklhoferNottingham University Business SchoolVerified email at nottingham.ac.uk
