| A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study PA Dabholkar, CD Shepherd, DI Thorpe Journal of retailing 76 (2), 139-173, 2000 | 2558 | 2000 |
| A measure of selling skill: Scale development and validation JO Rentz, CD Shepherd, A Tashchian, PA Dabholkar, RT Ladd Journal of personal selling & sales management 22 (1), 13-21, 2002 | 411 | 2002 |
| Salesperson empathy and listening: Impact on relationship outcomes P Aggarwal, SB Castleberry, R Ridnour, CD Shepherd Journal of Marketing Theory and Practice 13 (3), 16-31, 2005 | 281 | 2005 |
| Effective interpersonal listening and personal selling SB Castleberry, CD Shepherd Journal of Personal Selling & Sales Management 13 (1), 35-49, 1993 | 265 | 1993 |
| An exploratory study of gender and age matching in the salesperson-prospective customer dyad: Testing similarity-performance predictions S Dwyer, R Orlando, CD Shepherd Journal of Personal Selling & Sales Management 18 (4), 55-69, 1998 | 200 | 1998 |
| Exploring the relationship between emotional intelligence and salesperson creativity FG Lassk, CD Shepherd Journal of Personal Selling & Sales Management 33 (1), 25-37, 2013 | 155 | 2013 |
| An investigation of the job burnout syndrome in personal selling CD Shepherd, A Tashchian, RE Ridnour Journal of Personal Selling & Sales Management 31 (4), 397-409, 2011 | 116 | 2011 |
| Entrepreneurial burnout: Exploring antecedents, dimensions and outcomes CD Shepherd, G Marchisio, SC Morrish, JH Deacon, MP Miles Journal of research in marketing and entrepreneurship 12 (1), 71-79, 2010 | 106 | 2010 |
| Do they shop to stand out or fit in? The luxury fashion purchase intentions of young adults JK Eastman, R Iyer, CD Shepherd, A Heugel, D Faulk Psychology & Marketing 35 (3), 220-236, 2018 | 96 | 2018 |
| Boundary spanner multi-faceted role ambiguity and burnout: An exploratory study SC Ambrose, BN Rutherford, CD Shepherd, A Tashchian Industrial Marketing Management 43 (6), 1070-1078, 2014 | 87 | 2014 |
| Effective interpersonal listening in the personal selling environment: Conceptualization, measurement, and nomological validity SB Castleberry, CD Shepherd, R Ridnour Journal of Marketing Theory and Practice 7 (1), 30-38, 1999 | 86 | 1999 |
| Selling and Sales Management in Action: Service Quality and the Sales Force: A Tool for Competitive Advantage GW Marshall, CD Shepherd Journal of Personal Selling & Sales Management 19 (3), 73-82, 1999 | 84 | 1999 |
| Linking effective listening with salesperson performance: an exploratory investigation CD Shepherd, SB Castleberry, RE Ridnour Journal of Business & Industrial Marketing 12 (5), 315-322, 1997 | 75 | 1997 |
| To be or not to be: That isn't the question! An empiric al look at online versus traditional brick-and-Mortar courses at the University level D Bristow, CD Shepherd, M Humphreys, M Ziebell Marketing Education Review 21 (3), 241-250, 2011 | 71 | 2011 |
| Scaling and measurement: Role conflict and role ambiguity reconsidered CD Shepherd, LM Fine Journal of Personal Selling & Sales Management 14 (2), 57-65, 1994 | 64 | 1994 |
| Linking Performance Outcomes to Salesperson Organizational Citizenship Behavior in an Industrial Sales Setting” CDS Marshall, Greg W., William C. Moncrief, Felica G. Lassk Journal of Personal Selling & Sales Management 32 (4), 491-501, 2012 | 61 | 2012 |
| Selling and Sales Management in Action: The Training of Sales Managers: An Exploratory Study of Sales Management Training Practices CD Shepherd, RE Ridnour Journal of Personal Selling & Sales Management 15 (1), 69-74, 1995 | 59 | 1995 |
| A method for investigating the cognitive processes and knowledge structures of expert salespeople CD Shepherd, JO Rentz Journal of Personal Selling & Sales Management 10 (4), 55-70, 1990 | 45 | 1990 |
| A comparative assessment of win-win and win-lose negotiation strategy use on supply chain relational outcomes S Thomas, J Eastman, CD Shepherd, LT Denton The international journal of logistics management 29 (1), 191-215, 2018 | 42 | 2018 |
| An exploratory investigation of the periodic performance evaluation processes for marketing faculty: A comparison of doctoral-granting and non-doctoral-granting universities CD Shepherd, SS Carley, RS Stuart Journal of Marketing Education 31 (2), 143-153, 2009 | 39 | 2009 |
Armen TashchianKennesaw State UniversityVerified email at kennesaw.edu
