| A Markov chain model for an EMS system with repositioning R Alanis, A Ingolfsson, B Kolfal Production and operations management 22 (1), 216-231, 2013 | 179 | 2013 |
| Call-center labor cross-training: It’s a small world after all SMR Iravani, B Kolfal, MP Van Oyen Management Science 53 (7), 1102-1112, 2007 | 136 | 2007 |
| Load effect on service times M Delasay, A Ingolfsson, B Kolfal, K Schultz European Journal of Operational Research 279 (3), 673-686, 2019 | 107 | 2019 |
| Modeling load and overwork effects in queueing systems with adaptive service rates M Delasay, A Ingolfsson, B Kolfal Operations Research 64 (4), 867-885, 2016 | 57 | 2016 |
| Human or virtual: How influencer type shapes brand attitudes O Ozdemir, B Kolfal, PR Messinger, S Rizvi Computers in Human Behavior 145, 107771, 2023 | 51 | 2023 |
| Appointment scheduling with multiple providers and stochastic service times M Soltani, M Samorani, B Kolfal European Journal of Operational Research 277 (2), 667-683, 2019 | 36 | 2019 |
| Maximizing throughput in finite-source parallel queue systems M Delasay, B Kolfal, A Ingolfsson European Journal of Operational Research 217 (3), 554-559, 2012 | 36 | 2012 |
| Capability flexibility: A decision support methodology for parallel service and manufacturing systems with flexible servers SM Iravani, B Kolfal, MP Van Oyen IIE Transactions 43 (5), 363-382, 2011 | 33 | 2011 |
| The “W” network and the dynamic control of unreliable flexible servers S Saghafian, MP Van Oyen, B Kolfal IIE Transactions 43 (12), 893-907, 2011 | 30 | 2011 |
| When does the cμ rule apply to finite-population queueing systems? SMR Iravani, B Kolfal Operations Research Letters 33 (3), 301-304, 2005 | 29 | 2005 |
| Process flexibility and inventory flexibility via product substitution SMR Iravani, B Kolfal, MP Van Oyen Flexible Services and Manufacturing Journal 26, 320-343, 2014 | 27 | 2014 |
| Market impact on IT security spending B Kolfal, RA Patterson, ML Yeo Decision Sciences 44 (3), 517-556, 2013 | 25 | 2013 |
| The influence of load on service times M Delasay, A Ingolfsson, B Kolfal, K Schultz Tepper School of Business, Carnegie Mellon University. Working Paper, 2014 | 6 | 2014 |
| Business-to-consumer platform strategy: How vendor certification changes platform and seller incentives C Sun, Y Ji, B Kolfal, R Patterson ACM Transactions on Management Information Systems (TMIS) 8 (2-3), 1-42, 2017 | 5 | 2017 |
| Modeling load and overwork effects in queueing systems with adaptive servers M Delasay, A Ingolfsson, B Kolfal Technical report, Working paper, 2015. 2.3, 2013 | 4 | 2013 |
| Capability flexibility: A decision support methodology for parallel service and manufacturing systems with flexible servers SM Iravani, B Kolfal, MP Van Oyen Operations Research Management Science 52 (5), 517, 2012 | 4 | 2012 |
| Modeling Yellow and Red Alert durations for ambulance systems A Rastpour, A Ingolfsson, B Kolfal Production and Operations Management 29 (8), 1972-1991, 2020 | 3 | 2020 |
| Dynamic Control of Unreliable Flexible Servers: The 'W' Network and Beyond S Saghafian, B Kolfal, MP Van Oyen IIE Transitions, 2013-1051, 2011 | 1 | 2011 |
| Comparing Process Flexibility with Inventory Flexibility via Product Substitution SMR Iravani, B Kolfal, MP Van Oyen Submitted for publication, 2009 | 1 | 2009 |
| Modeling flexibility in service operations and supply chains B Kolfal Northwestern University, 2007 | | 2007 |
