Jeremy S. Wolter
Cited by
Cited by
Symbolic drivers of consumer–brand identification and disidentification
JS Wolter, S Brach, JJ Cronin Jr, M Bonn
Journal of Business Research 69 (2), 785-793, 2016
Creating ultimate customer loyalty through loyalty conviction and customer-company identification
JS Wolter, D Bock, JS Smith, JJ Cronin Jr
Journal of Retailing 93 (4), 458-476, 2017
Re-conceptualizing cognitive and affective customer–company identification: the role of self-motives and different customer-based outcomes
JS Wolter, JJ Cronin
Journal of the Academy of Marketing Science 44 (3), 397-413, 2016
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
TJ Bacile, JS Wolter, AM Allen, P Xu
Journal of Interactive Marketing 44, 60-81, 2018
“I think I can… I think I can”: The impact of perceived selling efficacy and deal disclosure on salesperson escalation of commitment
L Bonney, CR Plouffe, J Wolter
Industrial Marketing Management 43 (5), 826-839, 2014
Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions
JS Wolter, D Bock, J Mackey, P Xu, JS Smith
Journal of the Academy of Marketing Science 47 (5), 815-836, 2019
Artificial intelligence: disrupting what we know about services
DE Bock, JS Wolter, OC Ferrell
Journal of Services Marketing, 2020
The entitlement/forgiveness conflict of self-relevant and self-neutral relationships during service failure and recovery
JS Wolter, TJ Bacile, JS Smith, M Giebelhausen
Journal of Business Research 104, 233-246, 2019
Service recovery system antecedents: a contingency theory investigation
JS Smith, J Jayaram, F Ponsignon, JS Wolter
Journal of Service Management, 2019
Customer-company identification transfer across service alliances
JS Wolter, VM Landers, S Brach, JJ Cronin
Journal of Service Management, 2018
Unique influences of cognitive and affective customer-company identification
JS Wolter, JJ Cronin Jr
Journal of Business Research 78, 172-179, 2017
How customer-company identification and self-construal predict service recovery expectations and complaints
JS Wolter, J Smith, T Bacile
Creating marketing magic and innovative future marketing trends, 17-21, 2017
Structured abstract: all online complaints are not created equal, Corporate Social Media Pages as Customer Service Channels
TJ Bacile, AK Fox, JS Wolter, F Massa
Creating Marketing Magic and Innovative Future Marketing Trends, 23-28, 2017
Effects of Relationship Marketing on Brand Equity
JS Wolter
The value disruption of uncivil other-customers during online service recovery
TJ Bacile, A Krallman, JS Wolter, ND Beachum
Journal of Services Marketing, 2020
Customer-to-Customer Interactional Justice: A New Challenge for Service Recovery via Social Media
TJ Bacile, JS Wolter, AM Allen, P Xu, TL Mariano
Academy of Marketing Science Annual Conference, 539-548, 2018
Inductive and Deductive Models of Customer-Based Brand and Organizational Identification
JS Wolter
Let’s Get Engaged! Crossing the Threshold of Marketing’s Engagement Era, 575-575, 2016
Best Kept Secrets: How Optimal Distinctiveness Influences Identification Behavior
JS Wolter, SJ Lawson
The Sustainable Global Marketplace, 495-495, 2015
Does the Green Shoe Fit? Examining Consumer Perceptions of Fit and CSR Activities
MR Gleim, JS Wolter
The Sustainable Global Marketplace, 75-75, 2015
Four Essays on Organizational Identification as a Marketing Strategy
JS Wolter
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