| Artificial intelligence: Disrupting what we know about services DE Bock, JS Wolter, OC Ferrell Journal of Services Marketing 34 (3), 317-334, 2020 | 177 | 2020 |
| Symbolic drivers of consumer–brand identification and disidentification JS Wolter, S Brach, JJ Cronin Jr, M Bonn Journal of Business Research 69 (2), 785-793, 2016 | 177 | 2016 |
| Creating ultimate customer loyalty through loyalty conviction and customer-company identification JS Wolter, D Bock, JS Smith, JJ Cronin Jr Journal of Retailing 93 (4), 458-476, 2017 | 170 | 2017 |
| The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery TJ Bacile, JS Wolter, AM Allen, P Xu Journal of Interactive Marketing 44 (1), 60-81, 2018 | 118 | 2018 |
| Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions JS Wolter, D Bock, J Mackey, P Xu, JS Smith Journal of the Academy of Marketing Science 47, 815-836, 2019 | 80 | 2019 |
| Re-conceptualizing cognitive and affective customer–company identification: the role of self-motives and different customer-based outcomes JS Wolter, JJ Cronin Journal of the Academy of Marketing Science 44, 397-413, 2016 | 79 | 2016 |
| The entitlement/forgiveness conflict of self-relevant and self-neutral relationships during service failure and recovery JS Wolter, TJ Bacile, JS Smith, M Giebelhausen Journal of Business Research 104, 233-246, 2019 | 35 | 2019 |
| The corporate reputation and consumer-company identification link as a sensemaking process: A cross-level interaction analysis JS Wolter, DT Donavan, M Giebelhausen Journal of Business Research 132, 289-300, 2021 | 30 | 2021 |
| “I think I can… I think I can”: The impact of perceived selling efficacy and deal disclosure on salesperson escalation of commitment L Bonney, CR Plouffe, J Wolter Industrial Marketing Management 43 (5), 826-839, 2014 | 30 | 2014 |
| Service recovery system antecedents: a contingency theory investigation J S. Smith, J Jayaram, F Ponsignon, J S. Wolter Journal of Service Management 30 (2), 276-300, 2019 | 28 | 2019 |
| The value disruption of uncivil other-customers during online service recovery TJ Bacile, A Krallman, JS Wolter, ND Beachum Journal of Services Marketing 34 (4), 483-498, 2020 | 23 | 2020 |
| Unique influences of cognitive and affective customer-company identification JS Wolter, JJ Cronin Jr Journal of Business Research 78, 172-179, 2017 | 22 | 2017 |
| An extended reciprocity cycle of gratitude: How gratitude strengthens existing and initiates new customer relationships D Bock, V Thomas, J Wolter, C Saenger, P Xu Psychology & Marketing 38 (3), 564-576, 2021 | 21 | 2021 |
| How online incivility affects consumer engagement behavior on brands’ social media JS Wolter, TJ Bacile, P Xu Journal of Service Research 26 (1), 103-119, 2023 | 13 | 2023 |
| Not the relationship type? Loyalty propensity as a reason to maintain marketing relationships JS Wolter, DE Bock, CD Hopkins, M Giebelhausen Journal of the Academy of Marketing Science 50 (5), 1052-1070, 2022 | 11 | 2022 |
| Customer-company identification transfer across service alliances JS Wolter, VM Landers, S Brach, JJ Cronin Journal of Service Management 29 (1), 98-119, 2018 | 6 | 2018 |
| What makes the corporate social responsibility impact on Customer–Company identification stronger? A meta-analysis VA Vieira, JS Wolter, CF Araujo, RS Frio International Journal of Research in Marketing 40 (2), 475-492, 2023 | 5 | 2023 |
| Effects of Relationship Marketing on Brand Equity JS Wolter | 5 | 2009 |
| Structured abstract: all online complaints are not created equal, Corporate Social Media Pages as Customer Service Channels TJ Bacile, AK Fox, JS Wolter, F Massa Creating Marketing Magic and Innovative Future Marketing Trends: Proceedings …, 2017 | 3 | 2017 |
| How customer-company identification and self-construal predict service recovery expectations and complaints JS Wolter, J Smith, T Bacile Creating Marketing Magic and Innovative Future Marketing Trends: Proceedings …, 2017 | 2 | 2017 |
Dora BockAuburn UniversityVerified email at auburn.edu
