| Managing e-transformation in the public sector: an e-government study of the Inland Revenue Authority of Singapore (IRAS) CW Tan, SL Pan European Journal of Information Systems 12 (4), 269-281, 2003 | 202 | 2003 |
| IT-mediated customer service content and delivery in electronic governments: An empirical investigation of the antecedents of service quality CW Tan, I Benbasat, RT Cenfetelli MIS quarterly, 77-109, 2013 | 180 | 2013 |
| Building citizen trust towards e-government services: do high quality websites matter? CW Tan, I Benbasat, RT Cenfetelli Proceedings of the 41st Annual Hawaii International Conference on System …, 2008 | 179 | 2008 |
| Managing stakeholder interests in e-government implementation: Lessons learned from a Singapore e-government project CW Tan, SL Pan, ETK Lim Journal of Global Information Management (JGIM) 13 (1), 31-53, 2005 | 174 | 2005 |
| Managing user acceptance towards enterprise resource planning (ERP) systems–understanding the dissonance between user expectations and managerial policies ETK Lim, SL Pan, CW Tan European Journal of Information Systems 14 (2), 135-149, 2005 | 158 | 2005 |
| Customer relationship management (CRM) in e-government: a relational perspective SL Pan, CW Tan, ETK Lim Decision support systems 42 (1), 237-250, 2006 | 138 | 2006 |
| Managing stakeholder relationships in an e-government project C Chan, S Pan, CW Tan AMCIS 2003 Proceedings, 98, 2003 | 74 | 2003 |
| Advancing public trust relationships in electronic government: The Singapore e-filing journey ETK Lim, CW Tan, D Cyr, SL Pan, B Xiao Information Systems Research 23 (4), 1110-1130, 2012 | 70 | 2012 |
| Traversing knowledge networks: An algorithmic historiography of extant literature on the Internet of Things (IoT) F Liu, CW Tan, ETK Lim, B Choi Journal of Management Analytics 4 (1), 3-34, 2017 | 60 | 2017 |
| ERP success: the search for a comprehensive framework CW Tan, S Pan AMCIS 2002 Proceedings, 132, 2002 | 58 | 2002 |
| An Exploratory Study of the Formation and Impact of Electronic Service Failures. CW Tan, I Benbasat, RT Cenfetelli Mis Quarterly 40 (1), 1-29, 2016 | 57 | 2016 |
| Value Creation in Cryptocurrency Networks: Towards A Taxonomy of Digital Business Models for Bitcoin Companies. E Kazan, CW Tan, ETK Lim PACIS, 34, 2015 | 43 | 2015 |
| IT mediated customer services in e-government: A citizen's perspective CW Tan, I Benbasat Communications of the Association for Information Systems 24 (1), 12, 2009 | 43 | 2009 |
| Disentangling digital platform competition: The case of UK mobile payment platforms E Kazan, CW Tan, ETK Lim, C Sørensen, J Damsgaard Journal of Management Information Systems 35 (1), 180-219, 2018 | 42 | 2018 |
| Towards the restoration of public trust in electronic governments: A case study of the e-filing system in Singapore CW Tan, SL Pan, ETK Lim Proceedings of the 38th Annual Hawaii International Conference on System …, 2005 | 42 | 2005 |
| Understanding the antecedents and consequences of e-government service quality: an empirical investigation I Benbasat, R Cenfetelli, CW Tan ICIS 2007 Proceedings, 39, 2007 | 38 | 2007 |
| Understanding the impact of business cases on IT investment decisions: An analysis of municipal e-government projects E Berghout, CW Tan Information & management 50 (7), 489-506, 2013 | 36 | 2013 |
| Omnichannel business research: Opportunities and challenges Y Chen, CMK Cheung, CW Tan Decision Support Systems 109, 1-4, 2018 | 32 | 2018 |
| Understanding the antecedents and consequences of e-Government service quality: transactional frequency as a moderator of citizens’ quality perceptions CW Tan, I Benbasat, R Cenfetelli | 32 | 2010 |
| E-Government implementation: Balancing collaboration and control in stakeholder management ETK Lim, CW Tan, SL Pan International Journal of Electronic Government Research (IJEGR) 3 (2), 1-28, 2007 | 32 | 2007 |
Eric LimSenior Lecturer, University of New South WalesVerified email at unsw.edu.au
