| “I’d love to put someone in jail for this”: An initial investigation of English in the business processing outsourcing (BPO) industry G Forey, J Lockwood English for Specific Purposes 26 (3), 308-326, 2007 | 144 | 2007 |
| Virtual team management: what is causing communication breakdown? J Lockwood Language and Intercultural Communication in the Workplace, 137-152, 2018 | 99 | 2018 |
| Developing an English for specific purpose curriculum for Asian call centres: How theory can inform practice J Lockwood English for Specific Purposes 31 (1), 14-24, 2012 | 90 | 2012 |
| Globalization, communication and the workplace: Talking across the world G Forey, J Lockwood A&C Black, 2010 | 59 | 2010 |
| Are we getting the right people for the job? A study of English language recruitment assessment practices in the business processing outsourcing sector: India and the Philippines J Lockwood The Journal of Business Communication (1973) 49 (2), 107-127, 2012 | 54 | 2012 |
| An analysis of web-chat in an outsourced customer service account in the Philippines J Lockwood English for Specific Purposes 47, 26-39, 2017 | 41 | 2017 |
| English in Philippine call centers and BPO operations: Issues, opportunities and research J Lockwood, G Forey, H Price Philippine English: Linguistic and literary perspectives, 219-241, 2008 | 35 | 2008 |
| Englishes in the Philippine business processing outsourcing industry: issues, opportunities and initial findings J Lockwood, G Forey, H Price Philippine English: Linguistic and literacy perspectives, 157-172, 2008 | 31 | 2008 |
| Call centre communication: Measurement processes in non-English speaking contexts J Lockwood, G Forey, N Elias English for specific purposes in theory and practice, 143-164, 2009 | 30 | 2009 |
| Understanding each other: Strategies for accommodation in a virtual business team project based in China J Lockwood, Y Song International Journal of Business Communication 57 (1), 113-144, 2020 | 28 | 2020 |
| Discursive control and power in virtual meetings J Lockwood, G Forey Discourse & Communication 10 (4), 323-340, 2016 | 27 | 2016 |
| The workplace, the society and the wider world: The offshoring and outsourcing industry L Hamp-Lyons, J Lockwood Annual Review of Applied Linguistics 29, 145-167, 2009 | 21 | 2009 |
| What's going on in the chat flow? A move analysis of e-commerce customer service webchat exchange X Xu, J Lockwood English for Specific Purposes 61, 84-96, 2021 | 18 | 2021 |
| What causes communication breakdown in the call centres? The discrepancies in the communications training and research J Lockwood Globalization, communication and the workplace, 204-220, 2010 | 16 | 2010 |
| International communication in a technology services call centre in India J Lockwood World Englishes 32 (4), 536-550, 2013 | 15 | 2013 |
| The Australian English course: Task-based English for post-beginners D Nunan, N Lockwood, S Hood (No Title), 1991 | 15 | 1991 |
| The Diagnostic English Language Tracking Assessment (DELTA) writing project: A case for post-entry assessment policies and practices in Hong Kong universities J Lockwood Papers in Language Testing and Assessment 2 (1), 30-49, 2013 | 14 | 2013 |
| What do we mean by ‘workplace English’?: A multilayered syllabus framework for course design and assessment J Lockwood Specialised English, 22-35, 2019 | 13 | 2019 |
| Language for Specific Purpose (LSP) performance assessment in Asian call centres: strong and weak definitions JE Lockwood Language Testing in Asia 5, 1-11, 2015 | 13 | 2015 |
| What does the business processing outsourcing industry want from English language assessment? JEM LOCKWOOD Prospect 23 (2), 60-75, 2008 | 12 | 2008 |
