Carol Kelleher
Cited by
Cited by
Characterizing value as an experience: implications for service researchers and managers
A Helkkula, C Kelleher, M Pihlstr÷m
Journal of service research 15 (1), 59-75, 2012
Circularity of customer service experience and customer perceived value
A Helkkula, C Kelleher
Journal of customer behaviour 9 (1), 37-53, 2010
The role of symbols in value cocreation
MA Akaka, D Corsaro, C Kelleher, PP Maglio, Y Seo, RF Lusch, SL Vargo
Marketing Theory 14 (3), 311-326, 2014
Practices and experiences: challenges and opportunities for value research
A Helkkula, C Kelleher, M Pihlstr÷m
Journal of Service Management 23 (4), 554-570, 2012
Re-placing place in marketing: A resource-exchange place perspective
MS Rosenbaum, C Kelleher, M Friman, P Kristensson, A Scherer
Journal of Business Research 79, 281-289, 2017
Value-in-context in crowdfunding ecosystems: How context frames value co-creation
MJ Quero, R Ventura, C Kelleher
Service Business 11, 405-425, 2017
The score is not the music: integrating experience and practice perspectives on value co-creation in collective consumption contexts
C Kelleher, H N. Wilson, EK Macdonald, J Peppard
Journal of Service Research 22 (2), 120-138, 2019
Shifting arrays of a kaleidoscope: the orchestration of relational value cocreation in service systems
C Kelleher, D O’Loughlin, J Gummerus, L Pe˝aloza
Journal of Service Research 23 (2), 211-228, 2020
CRM Best Practice: Getting it Right First Time at ESB International (ESBI).
A Kennedy, C Kelleher, M Quigley
Irish Journal of Management 27 (1), 2006
Consumer experience of value creation-a phenomenological perspective
C Kelleher, J Peppard
ACR European Advances, 2011
Virtually speaking-customer to customer communication in blogs
C Kelleher, A Helkkula
Journal of Applied Management and Entrepreneurship 15 (3), 4, 2010
Value, values, symbols and outcomes
C Domegan, M Haase, K Harris, WJ Heuvel, C Kelleher, PP Maglio, ...
Marketing Theory 12 (2), 207-211, 2012
Collaborative value co-Creation in crowd-Sourced Online communities–acknowledging and resolving competing commercial and communal orientations
C Kelleher, A Whalley, A Helkkula
Research in consumer behavior 13, 1-18, 2011
Business process change in e-government projects: The case of the Irish land registry
A Kennedy, JP Coughlan, C Kelleher
Electronic Services: Concepts, Methodologies, Tools and Applications, 1119-1132, 2010
Broadening brand engagement within the service-centric perspective: an intersubjective hermeneutic framework
Y Seo, C Kelleher, RJ Brodie
Journal of Service Theory and Practice 27 (2), 317-335, 2017
Open service innovation and co-creating the value propositions in online community based idea contests
C Kelleher, AË CÚilleachair, J Peppard
Cranfield, 2012
Health, cost, prevention and cure–value and value cocreation in public healthcare
A Helkkula, M Linna, C Kelleher
Naples Forum on Service, Naples, Italy, 2013
The web experience–trends in e-service
C Kelleher, J Peppard
The Institute of Customer Service, 2009
Value proposal co-creation in online community-based idea contests
C Kelleher, AË CÚilleachair, A Helkkula, J Peppard
Innovating in Practice: Perspectives and Experiences, 291-316, 2017
Shifting sands: Actor role and identity reconfigurations in service systems
J Gummerus, D O'Loughlin, C Kelleher, L Pe˝aloza
Journal of Business Research 137, 162-169, 2021
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