| COVID-19 and China’s hotel industry: Impacts, a disaster management framework, and post-pandemic agenda F Hao, Q Xiao, K Chon International journal of hospitality management 90, 102636, 2020 | 800 | 2020 |
| Contactless service in hospitality: bridging customer equity, experience, delight, satisfaction, and trust F Hao, KKS Chon International Journal of Contemporary Hospitality Management 34 (1), 113-134, 2022 | 79 | 2022 |
| The landscape of customer engagement in hospitality and tourism: a systematic review F Hao International Journal of Contemporary Hospitality Management 32 (5), 1837-1860, 2020 | 74 | 2020 |
| Residential tourism and eudaimonic well-being: A ‘value-adding’analysis F Hao, H Xiao Annals of Tourism Research 87, 103150, 2021 | 48 | 2021 |
| Acceptance of contactless technology in the hospitality industry: extending the unified theory of acceptance and use of technology 2 F Hao Asia Pacific Journal of Tourism Research 26 (12), 1386-1401, 2021 | 44 | 2021 |
| Are you ready for a contactless future? A multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0 F Hao, K Chon Journal of Travel & Tourism Marketing 38 (9), 900-916, 2021 | 27 | 2021 |
| The five constants: A Confucian business model for the hospitality industry K Chon, F Hao Journal of Hospitality & Tourism Research 44 (7), 1051-1071, 2020 | 24 | 2020 |
| The myth of contactless hospitality service: customers’ willingness to pay F Hao, RTR Qiu, J Park, K Chon Journal of Hospitality & Tourism Research 47 (8), 1478-1502, 2023 | 18 | 2023 |
| A return to innocence: Guimi tourism and women empowerment F Hao, S Zhang, H Xiao International Journal of Tourism Research 23 (6), 971-983, 2021 | 17 | 2021 |
| Social media and disaster risk reduction and management: How have reddit travel communities experienced the COVID-19 pandemic? F Hao, E Park, K Chon Journal of Hospitality & Tourism Research 48 (1), 58-83, 2024 | 7 | 2024 |
| Hotel services in the digital age: Heterogeneity in guests’ contactless technology acceptance RTR Qiu, J Park, F Hao, K Chon Journal of Hospitality Marketing & Management 33 (1), 33-56, 2024 | 2 | 2024 |
| Trust in virtual interaction: The role of avatars in sustainable customer relationships YM Guo, WL Ng, F Hao, C Zhang, SX Liu, AM Aman Sustainability 15 (18), 14026, 2023 | 2 | 2023 |
| Blockchain= better food? The adoption of blockchain technology in food supply chain F Hao, Y Guo, C Zhang, KKSKS Chon International Journal of Contemporary Hospitality Management, 2024 | 1 | 2024 |
| Leveraging Avatars for Environmental Stewardship in the Hospitality Sector WL Hao, F., Zhang, C., & Ng Managing Tourism Across Continents Conference 2024, Istanbul, Turkey., 2024 | | 2024 |
| Metaverse Travel: Investigating the factors of Senior Technology Acceptance H Qiu, X., Hao, F., & Li 22nd APacCHRIE Conference, Seoul, Korea., 2024 | | 2024 |
| Metaverse Travel: Investigating the factors of Senior Technology Acceptance C Liu, J., Hao, F., & Zhang 22nd APacCHRIE Conference, Seoul, Korea., 2024 | | 2024 |
| Investigating the Mediating role of Psychological Needs Satisfaction between Virtual Tour Experience and Tourist Satisfaction C Liu, J., Hao, F., & Zhang 2024 Global ESG Conference, Jeju, Korea., 2024 | | 2024 |
| Customer experience quality and complexity in smart hotels: Findings from a mixed method approach H Qiu, X., Hao, F., & Li 22nd APacCHRIE Conference, Seoul, Korea., 2024 | | 2024 |
| Community empowerment: Pro-poor tourism income distribution Q Pang, F Hao, H Xiao, J Bao Annals of Tourism Research 106, 103764, 2024 | | 2024 |
| What is beautiful is good: attractive avatars for healthier dining and satisfaction F Hao, AM Aman, C Zhang International Journal of Contemporary Hospitality Management, 2024 | | 2024 |
Kaye ChonDean and Chair Professor and Walter and Wendy Kwok Family Foundation Professor in InternationalVerified email at polyu.edu.hk
