Jay Kandampully
Jay Kandampully
Professor of Service Management, The Ohio State University
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Cited by
Cited by
Customer loyalty in the hotel industry: the role of customer satisfaction and image
J Kandampully, D Suhartanto
International journal of contemporary hospitality management 12 (6), 346-351, 2000
Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study
HH Hu, J Kandampully, TD Juwaheer
The service industries journal 29 (2), 111-125, 2009
Customer loyalty: a review and future directions with a special focus on the hospitality industry
J Kandampully, TC Zhang, A Bilgihan
International Journal of Contemporary Hospitality Management 27 (3), 379-414, 2015
Innovation in logistic services and the new business model: a conceptual framework
RL Chapman, C Soosay, J Kandampully
International journal of physical distribution & logistics management 33 (7 …, 2003
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors
S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully
Journal of Business Research 79, 219-227, 2017
Service quality to service loyalty: A relationship which goes beyond customer services
J Kandampully
Total quality management 9 (6), 431-443, 1998
Innovation as the core competency of a service organisation: the role of technology, knowledge and networks
J Kandampully
European journal of innovation management 5 (1), 18-26, 2002
Towards a unified customer experience in online shopping environments: Antecedents and outcomes
A Bilgihan, J Kandampully, T Zhang
International Journal of Quality and Service Sciences 8 (1), 102-119, 2016
Do hoteliers need to manage image to retain loyal customers?
J Kandampully, HH Hu
International journal of contemporary hospitality management 19 (6), 435-443, 2007
The role of emotional aspects in younger consumer‐brand relationships
J Hwang, J Kandampully
Journal of Product & Brand Management 21 (2), 98-108, 2012
The role of customer satisfaction and image in gaining customer loyalty in the hotel industry
J Kandampully, D Suhartanto
Journal of Hospitality & Leisure Marketing 10 (1-2), 3-25, 2003
Customer experience management in hospitality: A literature synthesis, new understanding and research agenda
J Kandampully, TC Zhang, E Jaakkola
International Journal of Contemporary Hospitality Management 30 (1), 21-56, 2018
The impact of demand fluctuation on the quality of service: a tourism industry example
J Kandampully
Managing Service Quality: An International Journal 10 (1), 10-19, 2000
Virtual reality presence as a preamble of tourism experience: The role of mental imagery
V Bogicevic, S Seo, JA Kandampully, SQ Liu, NA Rudd
Tourism Management 74, 55-64, 2019
Application of the extended VBN theory to understand consumers’ decisions about green hotels
H Choi, J Jang, J Kandampully
International Journal of Hospitality Management 51, 87-95, 2015
Exploring consumer perceptions of green restaurants in the US
F Schubert, J Kandampully, D Solnet, A Kralj
Tourism and Hospitality Research 10 (4), 286-300, 2010
Services management: The new paradigm in hospitality
J Kandampully
(No Title), 2007
An exploratory study of service quality in the Malaysian public service sector
A Agus, S Barker, J Kandampully
International Journal of Quality & Reliability Management 24 (2), 177-190, 2007
Students' perceptions of service quality in higher education
H Nadiri, J Kandampully, K Hussain
Total Quality Management 20 (5), 523-535, 2009
Competitive advantage through anticipation, innovation and relationships
J Kandampully, R Duddy
Management Decision 37 (1), 51-56, 1999
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