| Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise TW Andreassen, B Lindestad International Journal of service Industry management 9 (1), 7-23, 1998 | 2965 | 1998 |
| The evolution and future of national customer satisfaction index models MD Johnson, A Gustafsson, TW Andreassen, L Lervik, J Cha Journal of economic Psychology 22 (2), 217-245, 2001 | 1951 | 2001 |
| Antecedents to satisfaction with service recovery T Wallin Andreassen European journal of marketing 34 (1/2), 156-175, 2000 | 935 | 2000 |
| “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers B Larivière, D Bowen, TW Andreassen, W Kunz, NJ Sirianni, C Voss, ... Journal of business research 79, 238-246, 2017 | 823 | 2017 |
| The effect of corporate image in the formation of customer loyalty TW Andreassen, B Lindestad Journal of Service Research 1 (1), 82-92, 1998 | 762 | 1998 |
| The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet TL Keiningham, B Cooil, L Aksoy, TW Andreassen, J Weiner Managing service quality: An international Journal 17 (4), 361-384, 2007 | 719 | 2007 |
| A longitudinal examination of net promoter and firm revenue growth TL Keiningham, B Cooil, TW Andreassen, L Aksoy Journal of Marketing 71 (3), 39-51, 2007 | 608 | 2007 |
| From disgust to delight: do customers hold a grudge? TW Andreassen Journal of service research 4 (1), 39-49, 2001 | 517 | 2001 |
| Satisfaction, loyalty and reputation as indicators of customer orientation in the public sector TW Andreassen International Journal of Public Sector Management 7 (2), 16-34, 1994 | 500 | 1994 |
| What drives customer loyalty with complaint resolution? TW Andreassen Journal of service research 1 (4), 324-332, 1999 | 389 | 1999 |
| Beyond traditional word‐of‐mouth: An expanded model of customer‐driven influence V Blazevic, W Hammedi, I Garnefeld, RT Rust, T Keiningham, ... Journal of Service Management 24 (3), 294-313, 2013 | 327 | 2013 |
| Electronic healthcare: a study of people's readiness and attitude toward performing self‐diagnosis EJ Lanseng, TW Andreassen International Journal of Service Industry Management 18 (4), 394-417, 2007 | 265 | 2007 |
| Linking service design to value creation and service research TW Andreassen, P Kristensson, L Lervik-Olsen, A Parasuraman, ... Journal of Service Management 27 (1), 21-29, 2016 | 251 | 2016 |
| Service innovation and electronic word‐of‐mouth: is it worth listening to? TW Andreassen, S Streukens Managing Service Quality: An International Journal 19 (3), 249-265, 2009 | 244 | 2009 |
| Business model innovation and value-creation: the triadic way TW Andreassen, L Lervik-Olsen, H Snyder, ACR Van Riel, JC Sweeney, ... Journal of service management 29 (5), 883-906, 2018 | 230 | 2018 |
| Linking customer loyalty to growth TL Keiningham, L Aksoy, B Cooil, TW Andreassen mIt Sloan management review 49 (4), 51, 2008 | 196 | 2008 |
| (Dis) satisfaction with public services: the case of publictransportation T Wallin Andreassen Journal of services marketing 9 (5), 30-41, 1995 | 194 | 1995 |
| Image congruence and the adoption of service innovations M Kleijnen, K de Ruyter, TW Andreassen Journal of Service Research 7 (4), 343-359, 2005 | 183 | 2005 |
| Customer engagement in evolving technological environments: synopsis and guiding propositions LD Hollebeek, DE Sprott, TW Andreassen, C Costley, P Klaus, ... European Journal of Marketing 53 (9), 2018-2023, 2019 | 172 | 2019 |
| A holistic examination of Net Promoter TL Keiningham, L Aksoy, B Cooil, TW Andreassen, L Williams Journal of Database Marketing & Customer Strategy Management 15 (2), 79-90, 2008 | 148 | 2008 |
